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Customer Service Office

Fort Lauderdale, Florida, United States
November 29, 2017

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Carol T. Castro

Davie, FL ***** 954-***-****

Summary of Qualifications

Highly talented, adaptable, and experienced office administration professional with diverse experience and 10+ years of customer service and financial operations experience in a wide range of office settings. Proven ability to achieve and exceed business-related goals in high-pressure environments. Familiar with a vast array of office equipment and computer literate with the ability to quickly assimilate via comprehensive knowledge of, and experience in, accounting-related functions. Exceptional leadership skills and the ability to work within high-performance teams and lead organizational change in competitive business environments.

Excel 2016 Certified

Proven in Leadership and Cash Handling

Proficient in Providing Customer Service

Proven in Busy Office Operations

Strong Accounting

Proven Ability in Office Administration

Superior Inventory Control Skills

Professional Experience

Vertical Bridge Boca Raton, FL

Oct 2015 – July 2017

Cash Application Analyst/Account Receivable.

Processed lockbox payments, served as backup for collections, and provided excellent customer service.

Responsible for application of all cash received to the company (Wire, ACH, Checks)

Researching and Reviewing Leases, making sure to communicate with leasing department if any corrections and/or updates need to be made.

Trulite Glass and Aluminum Deerfield Beach, FL

Cash Application Analyst 2012 – 2015

Duties included: resolving and replying to emails regarding reversals, misapplied payments and unapplied cash; running unapplied cash report; and providing administrative support for all the branches.

Provided backup for A/R Analysts; consistently processed weekly bank run for Accounts Receivable funds.

Processed lockbox payments, served as backup for collections, and provided excellent customer service.

Maintained cash applications, posted daily cash receipts, and inputted manually all credit cards entries.

Was responsible for application of all cash received to the company (cash, credit cards, wires checks).

Selected as last person in Credit and Collections Department (critical path in office consolidation) to train the new employees in all different responsibilities in the department at their new office location.

Hydraulic Supply Company Ft. Lauderdale, FL

Cash Application Specialist/Customer Service 2007 – 2012

Manually entered 1,000 checks weekly, and processed all credit card payments for the corporate office.

Downloaded wire information from the bank website; applied accordingly or contacted clients for details.

Prepared Daily Cash Sheet within 24 hours of posting. Experienced in reviewing/investigating discrepancies.

Reconciled CC payments for 15 retail locations and made corrections as needed; downloaded CC history from website and reconciled all transactions per branch; handled all cash/CC/check discrepancies.

Administrative Support

Implemented more efficient procedures that increased services to all departments in the organization.

Performed administrative tasks, such as: answering phones and mailing of invoices/statements to customers.

Acquired updated client information when necessary, and always provided customer service as needed.

Entertainment Resource Inc. Dania, FL

Office Administrator March 2004 – December 2006

Provided administrative and office support for the Production Department, which included two managers and 20 employees. Monitored and distributed workload assignments to different areas of the department.

Maintained excellent relationships with employment agencies – ordering and training temporary workers.

Was fully responsible for coordinating and maintaining weekly attendance for all temp/hourly workers.

Lead Team / Inventory Associate

Provided outstanding support and maintained inventory records of adjustments made in the database.

Led in coordinating audits and cycle accounts. Researched products issues, ensuring accurate order filling.

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