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Administrative Assistant Customer Service

Bethlehem, Pennsylvania, United States
November 29, 2017

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**** **** ******, *********, ** 18020



Creating positive tactical partnerships with top executives to achieve corporate success.

Polished executive support associate with experience in planning and directing business for senior directors. Recognized for superior business judgment. Proven ability to act decisively under pressure in a fast-paced corporate environment. Utilized project management principles to independently plan and direct high-level business affairs. Highly trusted by senior management to maintain strict confidentiality regarding sensitive business information.

Executive office management *Domestic Travel Planning *Meeting and Special Events Planning *Confidential Correspondences *Client Communication *Complex Calendar Management *Document Management *Multi-Line Telephone System *Teleconference Calls *Reconciling Monthly Travel Reimbursement Expenses *Ordering Office Supplies


Centenary University, Hackettstown, NJ

BS Degree in Business Administration/Mgmt.

AA Degree in Liberal Arts


Notary Public

Professional Secretary (CPS)

NJ HIV Testing and Counseling

NJ Case Manager


Microsoft Word, Excel, Outlook, Visio, Power-Point, and Internet Explorer

Next, Concur, Ariba, E-Room, and Webinars



HIV Counselor/Administrative Assistant

Greet and respond to requests from walk-in and scheduled clients in need of health care services. Coordinate appointments with social worker and case managers. Organize annual holiday events and health fairs. Provided administrative coverage for one director and eight reports.

Provide applications, educational materials, and other resources for clients.

Facilitate client support group twice per month.

Establish, maintain, and update client case records using approved agency forms and procedures.

Maintain filing of client charts, lab work, and physician’s notations.

Conduct pre and post-test counseling sessions with clients pertaining to HIV transmission, risk reduction, and testing.

Develop risk reduction plans for all clients seeking HIV counseling and testing services.

Conduct HIV testing utilizing universal precautions and conform to all state regulations regarding testing.

Ensure confidentiality of all client records.

Provide specialized health education, risk reduction, individual session, and group-level interventions to clients at high risk; to reduce their risk for acquiring HIV.

Establish working relationships with community providers and outreach counselors to promote prevention services.

Ability to exercise sound judgment and discretion.

Willingness to multi-task, prioritize, and work in a fast paced environment.

Strong organizational and customer service skills.

Provide secretarial support within the Ancillary Services Department.

Answering and triaging telephone calls


Page Two


SANOFI PHARMACEUTICALS, Bridgewater, NJ 10/2000 – 11/2012

Coordinator, Independent Grants and Learning Dept. 2008 – 2012

High profile coordinator position supporting one senior director, two directors, and three managers. Managed time allocation for senior director and two directors coordinating meetings, appointments, and events. Utilized expertise and sound judgment in handling challenging priorities. Ensured seamless travel arrangements for directors by organizing flawless complex domestic travel itineraries with commercial travel vendors (Concur software). I have used the I-Procurement Oracle software. Reviewed, prioritized and took action upon all incoming communication for directors including email, telephone and teleconference calls, and internal correspondences. Performed administrative duties including managing daily complex calendars and reconciling monthly American Express travel reimbursement expenses.

Liaison with and formed effective relationships with clients, business partners, and executive assistants to facilitate business transactions with ease.

Organized ordering of department supplies utilizing online (Ariba software) system.

Provided customized report for key clients utilizing Google database and Excel spreadsheet.

Utilized command of English grammar to prepare complex documents and presentations.

Managed director’s invoices.

Ability to act as a team player and strong interpersonal skills.

Ability to work with minimal supervision.

Coordinator, Oncology Dept. 2006 – 2008

Provided administrative coverage to one senior director and three senior managers.

Formatted and proofread letters, reports, Power-Point presentations, spreadsheets, documents, emails, and memos.

Maintained filing system and provide administrative support by faxing, photocopying, and printing for department executives and management.

Retained department Electronic Filing Room (E-Room) keeping documents organized, secured, and accessible.

Tracking invoices for directors and managers.

Senior Administrative Assistant, Biostatistics Dept. 2004 – 2006

Provided administrative coverage for one senior director, six directors and five direct reports.

Answered, screened, and directed all in-coming and outgoing telephone inquires.

Prepared Fed Ex packages for shipment and distributed incoming and outgoing mail.

Managed, greeted, and escorted visitors.

Administrative Assistant, Medical Affairs Clinical Operations Dept. 2000 – 2004

Aventis Pharmaceuticals

Provided administrative coverage for one senior director, five directors, and regional staff of 80. Assisted with specialized projects on an as-needed basis. Respond to requests and questions via telephone.

Process invoices and reconcile regional staff cell phone bills.

Gathered, provided, and dispensed information on an ongoing basis to the regional staff in the field.

ADECCO TEMPORARY EMPLOYMENT AGENCY, Parsippany, NJ 08/2000 – 10/2000

Administrative Assistant

Temporary assignment at Aventis Pharmaceuticals.

Kezia Gabriel

4105 Pond Circle

Bethlehem, PA 18020

610.***-**** - cell


Attn: Human Resource Dept.



City, State Zip

RE: Executive Administrative Assistant Position

Dear Human Resources Manager:

I submit the enclosed resume for your review and consideration in regard to the above-captioned position. I am furnishing you with information concerning my overall background and capabilities.

My resume indicates to you the qualities and characteristics which distinguish me from my peers. During my training and development, I have been recognized for a positive and diligent work ethic and pride in performance resulting in an accomplished record of achievement. As well I have been able to establish and cultivate positive relationships with colleagues.

I believe that my qualities, together with my knowledge, training, and education are an indication of my potential contribution to your organization.

In my previous role as Administrative Assistant to the Medical Affairs Department I supported 80 field based associates with everything from distributing cell phones, planning on and offsite meetings, coordinating domestic travel itineraries, organizing holiday and award events, ordering supplies, mailing Fed-Ex packages, managing daily complex calendars, arranging teleconference calls, reconciling monthly expense reports, while providing administrative coverage for the senior director and her direct reports.

I would very much appreciate meeting with you for a personal interview at which time we may discuss in greater detail the application of my talents to your employment situation.

In the interim, I thank you for your attention, consideration and anticipated response.

Very truly yours,

Kezia Gabriel

Enclosed: Resume

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