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Desktop Support Technical

Location:
Sanford, Florida, United States
Salary:
60000
Posted:
November 29, 2017

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Resume:

SARFRAZ HAMEER

*** ******** ***** **** **** FL **746• 516-***-**** • ac3i3q@r.postjobfree.com

IT FIELD & DESKTOP SUPPORT TECHNICIAN

Accomplished, customer-focused IT professional with experience in network administration, end user support, customer service, troubleshooting, repair, and resolution. Demonstrated ability to improve system performance and implement complete customer solutions. Subject matter expert in multiple platforms, applications, and technology tools. Recognized for the ability to work diligently through problems and provide on-the-spot assistance. Multilingual fluency in English, Gujrati, Hindi/Urdu, Katchi, and Swahili. Open to relocation (Self or Employer-Funded) and travel roles.

Technical Proficiency

Windows Vista, Windows 7,Windows 8, Windows 10, Active Directory, Microsoft Office, LAN, Service Desk Manager, SCCM, VPN, Java, Adobe

AREAS OF EXPERTISE

Internet & Wireless Devices Anti-Virus Solutions Routers & Switches Technical Support

Network Administration Desktop & Laptop Repair Upgrades Systems Documentation End User Training

Vendor Relations LAN Operations Software & Hardware Configuration Network & IT Security AV Tools

PROFESSIONAL EXPERIENCE

NEW YORK COMMUNITY BANK, Westbury, NY 2015-Present

IT Field Technician I Feb 2015 – April 2017

IT Field Technician II April 2017 - Present

Manage the newly-initiated Branch Software Application (Branch Scan Software) Upgrade Project.

Tech Lead for a 200 Employee Move. Preparations, Set-up, communication and testing.

Utilize the Service Desk Manager ticket system to research, respond, and resolve service tickets relating to OS, network, Internet, virus/spyware/malware and software-related problems.

Install, configure, test, and maintain PCs/laptops, printers, scanners, AV equipment, and wireless devices.

Support end users with computer hardware, application, network, and peripheral device issues.

Add, remove, and relocate PCs, printers, and other banking devices.

Install computer images and desktop software following licensing and IT security requirements.

Interface with external vendors to procure parts and maintain warranty and repair records.

Set up various types of connectivity-to-network resources.

Execute server replacement, bank application support, security software updates, and PC remediation.

Monitor and support various bank-wide IT projects including the Upgrade Project, Branch Scanner Devices Project, and the Desktop & Printer Project (ongoing) for branches and back office locations.

Configure and troubleshoot user accounts and support all company networks.

Deliver accurate, responsive, and courteous service to internal and external customers.

Maintain accurate hardware and software inventories.

Build HP and Dell PCs using bank image and using Windows PE and SCCM to pull bank application software.

Ensure compliance with Sarbanes-Oxley (SOX) compliance and internal control policies and procedures.

Train end users and technical staff on software applications and use of computer equipment.

PROFESSIONAL EXPERIENCE (CONTINUED)

WAL-MART, East Meadow, NY 2011-2016

Pharmacy Technician

Fill and dispense 75+ prescriptions per day and manage drug and supply inventories.

Assist pharmacy staff with drug inventory, purchasing, and receiving.

Perform technical processes required to dispense medications to patients.

Collaborate with Pharmacy Care Representatives (PCR) in providing excellent patient care.

Receive and process written prescriptions from customers using Conexus computer system.

Verify and label prescriptions with the 8-point quality assurance check.

Prioritize and organize workflow to increase operational efficiency.

Ensure compliance with federal laws, company policies and procedures, and state regulations.

WEILL CORNELL MEDICAL COLLEGE, New York, NY 2014-2014

Computer Desktop Support Technician

Successfully resolved 100% of virus and malware issues.

Established and configured hardware and software on company equipment.

Resolved computer hardware and software, printing, installation, network connectivity, word processing, email, password, and operating systems for employee end users.

Addressed end-user technology inquiries and provided general information regarding departmental computing policies and service agreements.

Delivered 1st tier phone support and acted as the first point of escalation for client and staff issues.

Monitored and prioritized the Service Desk line, email message queues, and automated request queue.

Supported projects and desktop support functions in different locations.

Recognized the value of metrics and ensured that all metrics and service-level agreements (SLA) are met.

ORANGE TECHNOLOGIES, Dar-Es-Salaam, Tanzania 2003-2008

Computer Desktop Technician

Successfully installed software, modified and repaired hardware, and resolved technical issues.

Provided base-level IT support to non-technical personnel within the business.

Evaluated and responded to incoming sales leads and requests for technical support.

Resolved customer issues in a precise, courteous, and user-friendly manner.

Integrated troubleshooting and diagnostic tools to identify and solve technical issues.

Achieved a 100% success rate for virus and malware issue resolution.

Installed software and operating systems on company computers.

Restored data, operating systems, files, documents, and drivers.

Trained internal and off-site end users in effective repair and resolution of recurring issues.

Repaired and replaced hardware including desktops, printers, and scanners.

EDUCATION & CERTIFICATIONS

FARMINGDALE STATE COLLEGE, Farmingdale, NY

B.S., Computer Programming, Information Systems; Basic Networking minor (3.48 GPA), 2014

Honors: Golden Key International Honor Society, Dean’s List (2012, 2013), President’s List (2013)

SEMINOLE STATE COLLEGE OF FLORIDA, Sanford, FL

A.A., Interdisciplinary Studies and General Education, 2010

CompTIA A+, CompTIA Network+, and CompTIA Security+ Certification (In Progress)

Microsoft Certified Systems Engineer (MCSE), lapsed, 2003



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