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Teaching Assistant at Business administration department

Houston, Texas, United States
November 29, 2017

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Sandra Morkos

***** ******* ******* ***. *** Houston TX 77070

315-***-**** –

Work Experience

Hallmark Aviation Services (Emirates Airline Account), George Bush Intercontinental Airport

Position: Customer Service Agent (January 2017 – July 2017)


- Welcoming and checking in passengers for their flights. This includes verifying their documents for travel, checking in their baggage, and preparing their boarding passes.

- Working on fulfilling any special requests passengers might have like changing seats, wheelchairs, etc.

- Boarding passengers into the plane after verifying their identity.

Faculty of Commerce, Alexandria University, Egypt

Position: Teaching assistant (October 2013 – October 2016)

Position: Demonstrator (August 2008 - October 2013)

Responsibilites: Leading problem-solving and discussion sections in English and Arabic for the following undergraduate courses: Advertising, Marketing Research, Introduction to Marketing, Strategic Management, Business Communication, Management Information System, Logistics, and Production, Planning and Control.

This includes discussing the course material and answering students’ inquiries as well as supervising and correcting assignments and term projects.


- Administrative Assistant of Project Tempus Oipules (2011 - 2014)

organized and financed by the European Union

6 partnering universities from France, Portugal, Romania, Egypt, Lebanon, and Syria

Aim: achieving professional integration at the participating universities

15-day training in France, Portugal, and Romania to investigate academic and career operations.

- Member at the Quality Assurance Unit of The Faculty of Commerce, Alexandria University

(2008 – 2013).

Orange Mobile Service Operator, Egypt

Position: National Sales and Customer Service Representative (October 2007 – July 2008) Responsibilities: Handling customers’ complaints and inquiries, providing solutions to their problems, coordinating with other departments to solve customers’ complaints, selling company products and services, and collecting bills.

Achievements: Honored for having achieved highest scores in a National Sales Contest (2007)

Training Experience

HILTON Resort, Borg El Arab, Egypt

Department: Food and Beverage 14/08/2004-31/08/2004 (3 weeks)

LOEWE Company (TV manufacturing), Germany

International Marketing Communication 01/07/2006-30/09/2006 (3 months)

MISR TRAVEL, Frankfurt Germany 19/6/2003-24/7/2003 (6 weeks)

GULF AGENCY COMPANY (GAC) 24/12/2000-1/2/2001 (6 weeks)

LEADER GROUP Shipping, Egypt 02/06/2002-13/07/2002 (6 weeks)

CLASS NK Shipping Classification Society Egypt June2005-October2005(3 months)

PUETTMANN Egypt (clothing factory) 09/12/2001 – 13/01/2002 (6 weeks)

ESACO Egypt (engineering and contracting) 05/06/2001 – 12/07/2001 (6 weeks)


- Master of Science in Business Administration (September 2008 - November 2013) Specialization: Marketing

Thesis Title: The Moderating Effect of Internal Marketing On the Relationship between Basic Personality Traits and Individual Customer Orientation

- Google Analytics for Beginners Certificate (2017)

- Bachelor of Commerce, Faculty of Commerce (English Department) – University of Alexandria (September 2003 – May 2007)

Specialization: Business Administration

Honored for having the 3rd highest accumulated grades of graduating class.

- German Commercial Diploma, at the DSB German School, Alexandria - Egypt Major: Languages (2000 – 2003)

Honored for having the 3rd highest grades of graduating class and for having been engaged in several school activities.

- Foreign Language Secretary Diplom (German/Arabic, Arabic/German) September 2003

- Primary and secondary education at the DSB, German School Alexandria, Egypt

(1991 – 2000)


- Excellent marketing and internet research kills

- Very good Social Media skills

- Proficient Microsoft Office user (Word, Excel, Photoshop, Access)

- Endnote and SPSS statistical program user

- Excellent analytical and problem-solving skills

- Highly qualified in typewriting

- Experience in handling customers

- Good communications and selling skills

- Ability to work in a team

- Fluent in English, Arabic, and German

Extracurricular Activities

- AIESEC (a student-run international youth developing and exchange platform): Expansion External Relations Coordinator and Incoming Exchange Member (September 2005 – 2007)

- Delegate at the “Alexandria International Model United Nations” conference (AIMUN) March 2006

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