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Support Software

Grand Rapids, Michigan, United States
$80,000 - $100,000
November 27, 2017

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Experienced Systems Analyst supporting various internal business areas including TSR & Scales Hardware, Store Hardware & Software issues, & escalated Tier 1 Support Calls for large retail organization.


Meijer Inc. 1988 – 2017

Systems Coordinator 1998 - 2017

Project Lead and Subject Matter Expert on the Pilot and Rollout project of replacing all of the Hobart counter scales with Mettler-Toledo PC based scales. Utilizing Embedded Windows 7, Embedded Windows XP, Scale devices, Network, etc.)

Coordinated team of 3 contractors, Meijer Technical Service Representatives, Mettler-Toledo Technicians, Store Systems Team Members, and Perishable Department Team Members.

oPerformed Mettler-Toledo Configurations, Support, and Testing.

oProvided Remote Support/Customer Support. (Individual & Multi-Level within Stores, Merchandising, Technical Service Representatives, Vendor Technicians, and Store Operations Corporate Management)

oDeployed and supported over 3,100 Mettler-Toledo & Hobart Scales.

oCreated and Implemented over 130 Scale Procedures for Tier 1 Support.

oAssisted in Managing Software Updates and Rollouts via Altiris.

oCompleted 1 month ahead of schedule and under budget for both time and capital dollars spent.

Project Lead and Subject Matter Expert on the Pilot and Rollout of replacing all of the Hobart Meat Wrappers with the Ishida 880 Meat Wrappers (UNIX based system).

Coordinated a team of 3 Meijer Rollout Team Coordinators, Meijer Technical Service Representatives, Mettler-Toledo Technicians, Store Systems Team Members, and Meat Department Team Members.

oWorked with the Procurement Team to develop the schedule of the pilot and the rollout to ensure that the hardware was delivered on time and properly setup (complete with Network connections & wiring)

oTested and confirmed the functionality met specifications for the Meat Department.

oConfirmed the consumable supplies were delivered and available for use when the equipment was setup and completed all benchmark testing.

Created & Delivered Management Level System Weekly Scorecard Reporting for Executive Level Leadership

Systems Analyst 1993 - 1998

Project Lead and Subject Matter Expert of Signs System (Vendor Software Package)

Installed a Vendor Software package to replace the Series/1 based Sign System (that was not Y2K compliant). Supervised the software installation at every store in the Meijer chain at that time over 130 facilities.

oTesting and Printing of all sizes and formats of signs for all departments within the stores.

oCreated 2nd Level & Tier 1 Support procedures and provided Training to Tier 1 Support.

oScheduled Hardware support with TSRs.

oDesigned Sign Formats with input from Marketing and Merchandising Dept.

Application Analyst 1988 - 1993

Project Lead and Subject Matter Expert of Video System (Vendor Software Package)

Worked on a 2 person team that supported a Vendor Software package (from UBS) to run all of the Video Centers inside of Meijer. First Client/Server System at Meijer

oPerformed off-hours support via pager after only 3 weeks on the job for 6 years.

oCreated Training Manual/Procedures for Store Team Members and Trained Tier 1 Support Team.

oPrimary 2nd Level Support Analyst.


DeVry Institute of Technology

Bachelor of Science Degree in Computer Science for Business

New Horizons Computer Learning Centers

ITIL Foundations Level, Certification


Effective Negotiation, Certification

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