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Customer Service Manager

Location:
Winchester, Massachusetts, 01890, United States
Posted:
November 27, 2017

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JAINIKA .N. RANA

**** **** ****** ****-**

Woburn MA-01801

Email:ac3hyl@r.postjobfree.com

Cell:781=***-****

Objective: - To be part of an established organization where I can contribute my work experience to promote the company’s growth, direction and profit.

PROFESSIONAL SKILLS:

Over 8 years of experience in Customer service experience / Cashier and 2years of experience as Relationship Manager.

Over 6 years of experience in Assistant Branch Administrator work.

Promote of business venture of the company through marketing as well as advisor and consultant.

Performed Verbal and Written communications with clients

Good knowledge of Windows, MS Word, Excel, and Power Point, Unix, Cobol, Linux, c, c++. Etc language of computers.

Excellent keyboarding skills, 7000-9000 Keystrokes and 40-50 wpm

Good communication, organizational and interpersonal skills

Very accurate, punctual and detail oriented

Utilizes perseverance and patience to get the job done.

Relationship building skills

Strong organizational skills; the ability to handle cash, compile facts, figures and files in an orderly fashion.

Retain knowledge about the features and benefits of a wide range of products and services and convey the information to clients.

EMPLOYMENT HISTORY:

Feb 2012 still running : Quick pick con. Store

Working as a Cashier part time, handling cash register, inventory ordering, direct contact with customers, operating lottery machine. Operating ATM Machine.

July-2009 –2012feb SHELL CANADA

Working as a Cashier full time, handling with cash register, daily reporting to shell online, counting cash and deposit to the bank, direct contact with customer, operating lottery machine, ordering and making inventory of products, maintaining sale target sheet, house keeping, also working as a site safety leader to maintain safety on the site, promote the offers made for sale.

april-2009 – july-2009 ACTIV8 BRAMPTON .CA

Worked full time as a Sales Associate for master cards for citi bank.

Dec-2008 -June 2009 TIM HORTONS BRAMPTON CA.

Worked full time as Cashier, store front, taking order & serving on drive thru, and house keeping.

April -2006 to August - 2008 India Infoline, Associate of ICICI BANK

Mumbai,India

Worked as Relationship Manager and sales executive with the insurance and investment division of the Bank.

Promote the business venture of the company.

Worked as advisor and consultant of the company.

Learn and respect established policies, standards and procedures.

Inform customers on a specific range of Bank products and services related to your function, and make suggestions.

Demonstrate mutual fund depending upon ratio of interest on the investment.

Explain the modes of payment of the installments.

Respond to customer’s request based on appropriate knowledge

April -2000 to March -2006 India Infoline,Associate of ICICI BANK, Vadodara

Worked as Assistant Branch Administrator

Duties includes to welcome branch clients and visitors.

Assigned liaison work, general accounting work which include data entry work, report branch manager, answering telephone and provide appropriate information to clients.

Internet surfing schedule appointment through fax, e-mail, on the web.

Provides advice, information, and responds to inquiries and requests from clients.

EDUCATION

Bachelor of Commerce in 2000, Major in Accounting, Economics, Marketing, Maths

Baroda University, India..

Post graduation in Computers Ms office.(word, excel, PowerPoint) From IGNOU University.

Bachelor of performing Arts (Bhartnatyam) from, Mumbai University, 1995.

Certificate course in FASHION DESIGN from M. S. University, Baroda, India -1997

LANGUAGES: - English, Hindi, Gujarati

HOBBIES: - Computer, Dancing, Reading, Sports

REFERENCES AVAILABLE UPON REQUEST

Irfat Arif

Lending Analyst

Asset Based Lending Corporate Finance Division BMO

Ph# 416-***-****

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