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Administrative Assistant Medical Records

Chicago, Illinois, United States
November 27, 2017

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Calvin D. Allen

Chicago, IL ***** • • (773) ***-**** • Website or LinkedIn

Administrative Operations Specialist

20+ years' success delivering superior performance in Healthcare and Financial Industries.

Motivated and dynamic professional with proven expertise in Administrative Operations, Database Management, and Program Management as part of fast-paced and ever-evolving operations.

Skilled communicator with an aptitude for building lasting relationships strategic partners and teams, clients, and peers to assess true needs and achieve expected outcomes.

Analytical and organized as well as highly adaptable with a talent for identifying opportunities to improve or streamline processes, minimize risk, and build effective solutions.

Professional Experience

Alegis Care – Chicago, IL

Medical Records Clerk, 2008 to Present

Own multiple aspects of financial administration including processing patient billing for Medicaid, billing reconciliation, and supporting Accounting Department in review of documents. Organize and distribute mail for multiple departments and managers. Leverage strong communication and multi-tasking skills to answer and direct calls on multiple phone lines while resolving any immediate concerns or issues. Manage files for existing patient charts and create files for new patients.

Establish and maintain strict compliance with Protected Health Information (PHI) and Release of Information regulations within HIPAA guidelines.

Enable streamlined viewing of records by multiple doctors, using NextGen software to scan medical records accurately.

Perform HEDIS risk assessments to maintain annual safeguards.

LaSalle Bank – Chicago, IL

Loan Administrator, 2006 to 2007

Managed and maintained off-site inventory loan files and records, prepared record management reports, and organized entire corporate file systems. Maintained records of financial statements, monthly rent rolls, and mortgages. Created serve tape reports for current and potential buyers. Established escrow accounts on AFS as needed.

Collaborated directly with lendor of record to ensure comprehensive understanding of nuances specific to each deal to create new loan portfolio administration upon close.

Ensured confidentiality of client documents and matters while maintaining indexes for accessibility in Iron Mountain database.

Translated vital information and data for streamlined explanation and understanding rearding Commercial Conduit Loans, closing, and interest rates.

Harmony Health Plan – Chicago, IL

Administrative Assistant, 2005 to 2005

Maintained and updated provider data in MS Excel and MS Access. Completed reconciliation of monthly invoices and expenses for outside vendors and researched physician histories as needed. Organized complex calendar arrangements including domestic travel and weekly meetings.

Reported to and collaborated directly with VP of Provider Services and Director of Provider Relations.

Humana Healthcare, Inc. – Chicago, IL

Administrative Assistant & Compliance Coordinator, 2005 to 2005

Provided Director of Operations with support in areas such as development of spreadsheets, maintaining date in Excel, event planning and organization, correspondence, and updating provider maintenance lists.

Utilized MS Access and SinglePoint systems to accurately track physician contracts, assign credentials to Compliance Specialists, monitor compliance forms and sites, and track monthly totals.

Additional experiences include Data Management Clerk, Receptionist & Administrative Assistant, and Assistant Supervisor of Retail Loan Department.


Associate of Applied Science in Electronics & Computer Technology, 2003

Devry University, Chicago, IL

Technical Proficiencies

MS Office Suite, MS Access, MS Visual, Lotus, Proprietary Software

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