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Information Customer Service

Location:
Littleton, Colorado, United States
Posted:
November 27, 2017

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Resume:

Uyen Le, Pharmacist

**** ****** **. *********, ** 80126 720-***-**** ac3hq5@r.postjobfree.com

Objective

To gain the necessary training to become a respected community pharmacist, acquire the appropriate skills to interact with a diverse patient population, and to contribute my knowledge to the pharmacy team

Qualifications/Skills

Experienced with EPS and QS1 pharmacy software; Microsoft Word, Excel, and PowerPoint

Highly motivated to take initiative with minimal guidance

Excellent time management skills and ability to multi-task in a busy pharmacy environment

Bilingual; can effectively communicate in both Vietnamese and English

Professional Licenses and Certifications

Colorado State Pharmacist License #0021879; Expires 10/2019

Pharmacy-Based Immunization Delivery, 2013. American Pharmacists Association/Regis University

CPR for Healthcare Professionals: American Heart Association; Expires: 07/19

Work Experience

Kingsoopers; Littleton, CO May 2017-Present

Pharmacist

Counsel patients on prescription medications and over-the-counter products, administer vaccines, and transcribe physician orders

Research drug interaction and information questions for both pharmaceutical and herbal products, effectively convey this information to the pharmacist and/or patients

Help to manage pharmacy inventory; check in orders, return excess inventory, and track expired drug products

Omnicare (CVS company); Golden, CO Sep 2015 – May 2017

Customer Service Technician/Intern Pharmacist

Receives incoming phone calls from customers and satisfies requests. Enters patient and case information into software system, answers inquiries, processes patient assistance requests, and provides callers with accurate, current information

Provides patients with accurate and current information concerning their shipments, application, prescription, or patient assistance programs

Documents customer requests, inquiries, and complaints in call history database and ensures timely closure of all open issues. Forwards issues to other departments and follows-up to ensure timely resolution

Pharmaca Integrative Pharmacy; Boulder, CO Jul 2012 – Present

Intern Pharmacist

Counsel patients on prescription medications and over-the-counter products, administer vaccines, and transcribe physician orders

Research drug interaction and information questions for both pharmaceutical and herbal products, effectively convey this information to the pharmacist and/or patients

Help to manage pharmacy inventory; check in orders, return excess inventory, and track expired drug products

Pharmacy Technician

Prepare prescriptions orders and reconcile third-party insurance problems

Kaiser Permanente; Aurora, CO Jul 2014 – Oct 2014

Intern Pharmacist

Counsel patients on prescription medications and over-the-counter products, administer vaccines, and transcribe physician orders

Research drug interaction and information questions for both pharmaceutical and herbal products, effectively convey this information to the pharmacist and/or patients

University of Colorado Change Lab; Boulder, CO Jan 2011 – Mar 2013

Research Assistant

Assisted in conducting research on HPV awareness on the CU Boulder campus

Student Academic Success Center (SASC); Boulder, CO Aug 2006 – Jun 2007

Tutor (Psychology, Microbiology, General Biology, and Statistics)

Helped to reinforce main study points of upcoming exams

Provided suggestions for improved study habits including time management and study techniques

Introductory Pharmacy Practice Experiences (IPPE)

Walmart Pharmacy; Arvada, CO Jan 2013 – Apr 2013

Intern Pharmacist

Counsel patients on prescription medications and over-the-counter products, administer vaccines, and transcribe physician orders

Prepare prescriptions orders and reconcile third-party insurance problems

Research drug interaction and information questions for both pharmaceutical and herbal products, effectively convey this information to the pharmacist and/or patients

Estes Park Medical Center; Estes Park, CO Jun 2014 – Jul 2014

Intern Pharmacist

Medication Reconciliation

Stock up medications in the Pyxis system

Counsel patients on how to use Lovenox and warfarin effectively

Safeway Pharmacy; Englewood, CO Jan 2015 – Apr 2015

Intern Pharmacist

Counsel patients on prescription medications and over-the-counter products, administer vaccines, and transcribe physician orders

Prepare prescriptions orders and reconcile third-party insurance problems

Research drug interaction and information questions for pharmaceutical products, effectively convey this information to the pharmacist and/or patients

Coast to Coast Compounding Pharmacy; Golden, CO Jun 2015 – Jul 2015

Intern Pharmacist

Learn how to compound variety forms of compound medications

Transcribe physician orders

Advanced Pharmacy Practice experience (APPE)

Vietnam International Rotation May 2016 – Jul 2016

Intern Pharmacist

Counsel patients on prescription medications and over-the-counter products

Administer vaccines

Research drug interaction and information questions for both pharmaceutical and herbal products, effectively convey this information to the pharmacist and/or patients

Safeway Pharmacy; Aurora, CO Jul 2016-Aug 2016

Intern Pharmacist

Counsel patients on prescription medications and over-the-counter products, administer vaccines, and transcribe physician orders

Prepare prescriptions orders and reconcile third-party insurance problems

Research drug interaction and information questions for pharmaceutical products, effectively convey this information to the pharmacist and/or patients

Provide MTM to patients using OutcomesMTM

Research and write up an IRB on a research project for the use of Nopal cactus in patients with diabetes

Highlands Behavioral Center, Highlands Ranch, CO Aug 2016- Present

Intern Pharmacist

Research drug interaction and information questions for pharmaceutical products, effectively convey this information to the pharmacist and physicians

Education

Regis University School of Pharmacy; Denver, CO. Doctor of Pharmacy Candidate, May 2017

University of Colorado at Boulder; Boulder, CO. Bachelor Degree (Double major in Ecology & Evolutionary Biology and Psychology), May 2013

Front Range Community College; Westminster, CO. Pharmacy Technician Certification Program, May 2012

Community Service

National MS Society Aug 2015 – Apr 2016

oVolunteer, Outreach for MS

Walgreen’s Flu Clinic Aug 2014 - Dec 2015

oVolunteer

Dominican Home Health Agency Jan 2014 – Mar 2015

oVolunteer, visit elderly people who needs help and have no family around to support them

VA Medical Center Pharmacy; Denver, CO Feb 2012 - May 2013

Golden West Nursing Home; Boulder, CO Aug 2012 - Feb 2013

Family Hospice (Respire Team); Boulder, CO Sep 2011 - Oct 2012

Medical Mission Trip; Costa Rica, South America May 2012

Professional Organizations

National Community Pharmacists Association (NCPA) Dec 2015 – Present

Student National Pharmaceutical Association (SNPha) Aug 2013 - May 2014

9News Health Fair; Medical Committee Aug 2012 - May 2013

Student Association of Pre-health Professional; Vice President Aug 2012 - May 2013

Alpha Elpison Delta Aug 2011 - May2012

Student National Pharmaceutical Association (SNPha) Aug 2011 - Mar 2012

Puksta Scholars Aug 2010 - Jan 2012

References Available Upon Request



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