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Microsoft Office Customer Service

Location:
Jacksonville, Florida, United States
Posted:
November 26, 2017

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Mary Lou Pace

Jacksonville, Florida

E-mail: ac3hpd@r.postjobfree.com

Cell Phone: 904.***-****

RESEARCH – DOCUMENT MANAGEMENT – MORTGAGE AUDIT

Professional with skills and experience in managing legal documents and doing research associated with requests from mortgage insurance companies. Excellent researcher with outstanding organizational skills, enables quick resolution to requests for information. Completes all assignments in a timely manner, while always exhibiting courtesy and respect for fellow associates and others with whom job brings him into contact. Major strengths include:

Attention to Detail

Team Collaboration

Research

Time Management

Adaptability

Written/Verbal Communication

Relationship Building

Troubleshooting

Customer Service

Loyalty

ACCOMPLISHMENTS

JPMORGAN CHASE, Jacksonville, FL February 2010 – June 2016 MI Documents / Default Claims Clerk

Managed requests for information from mortgage insurance companies and other sources regarding filed claims or loan audits.

Received requests for information, and conducted search

Contacted other parties and law offices, as needed

Compiled data and prepared response

Provided response well within limit of 180 days after filing, 100% of the time

Responses met or exceeded standards for timeliness and quality

Maintained positive working relationships with all parties JPMORGAN CHASE, Jacksonville, FL January 2009 – February 2010 Tax Penalty Research Specialist

Responsible for Quality Gate research and reporting, managing documents and bringing resolution to cases of document disputes.

Researched unsalable loans and any critical documents that were missing

Resolved all critical issues were resolved and delivered to custodian within 120 days of purchase

Retrieved needed documents from I-VAULT, Filenet, Workflow, and NPLOS

Reviewed reports and corrected loan document defects

Audited support documentation to identify root cause of tax penalties

Updated appropriate sections of the Tax Database with results of research or audit

Drafted and submitted concise reports to explain the nature of the tax penalties and any subsequent actions required

Mary Lou Pace Page 2

Primary Caregiver September 2005 –August 2008

Primary caregiver for ill parent

Other Professional Work Experience

US Government Internal Revenue Service, Jacksonville, FL March 1987 – September 2005

Tax Examiner

Reviewed and audited Taxpayer documents and images to validate their existence, completeness and accuracy.

Statute Control Clerk

Collection Activity Reports Clerk

Mail and File Clerk

EDUCATION AND TRAINING

University of North Florida Jacksonville FL

Bachelor of Arts

IDEPENDENT STUDY & AQUIRED EXPERTISE

Microsoft Office Applications – Word and Excel

Federal Government Applications

Fidelity Servicing Systems

Typing 35wpm



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