Hotel Manager

Hotel Manager *+ years of experience in the Hospitality industry. I have extensive experience managing staff as well as dealing with the public. Last year my employment turnover was less then 1%. I am flexible and have great communication skills and work good under pressure.

+639*********

ac3hp9@r.postjobfree.com

Netherlands

1981-03-01

www.linkedin.com/in/nancy-habets-

982aa88a/

• Providing overall leadership

• Guidance to management team and crew

• Making sure the guests have an excellent experience

• Looking that the KPI's are on target

• Overlooking controlling side from the purchases and inventories

• Responsible of the hotel department

• Organizing workschedules and motivating staff

• Guest relations

• Communication with the Head office

• Assisting of the Hotel Manager

• Fulfilling Front desk duties

• Escorting the guests at shore side visits

• In charge of the entertainment on board

• Guest relations

• Make sure that check in/ out procedure runs smoothly

• Reservations, email handling.

• Organizing airport transfers to the hotels (Malaga Region)

• Visiting of the guests at their hotels (Malaga Region)

• Giving information about and sales of the excursions

• Entertainment (sports, games, children)

• Evening entertainment (dance shows)

• Public relations, Guest services.

• BA in Outbound Tourism and Tour Operating management

• Course of study: Tourism Management and Tour Operating Subjects: tour operating, distribution, marketing & communication skills, languages

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Certificate of Practical Proficiency for the

Travel Trade

Tour Operator Van Nood Reizen, Amsterdam - Tour operating Department RIU Hotels and Resorts, Fuerteventura, Spain - Sales Department

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