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Human Resources and Employee Relations

Location:
Austin, Texas, United States
Posted:
November 28, 2017

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Resume:

KHAMPHOY SAYAVONG, MSOD

Austin, TX *****

Phone: 512-***-**** E-mail: ac3h9g@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/khamphoy-sayavong/

Profile

Highly accomplished Human Resources professional with more than 15+ years of comprehensive generalist and employee relations experience in leading and shaping effective HR programs for national and global companies. Known and appreciated for ability to balance empathy and advocacy of employees with company goals and direction. I excel in the areas of leadership development, employee relations, investigations, culture change and improvement, and training. Additionally, I am strong in policy and procedure development, implementation, and interpretation as well as performance management coaching. I have a strong attention to detail as well as strong presentation skills in both preparation and delivery. My experiences span across multi industries, including Technology, Financial, Retail, and Journalism. I am confident in my flexibility and agility, can-do attitude, and ability to work in challenging, fast-paced, highly matrixed, and complex work environments across global virtual teams.

Core competencies

Leadership and Employee Development Organizational Development Change Management

Employee Relations Coaching and Training

Process Improvement Workforces Planning Succession Planning Onboarding

Communication Skills Risk Management Investigations

Professional Experience

Community Impact Newspaper, Austin, TX 07/2017 – Present

Journalism (200 employees)

Human Resources & Employee Relations Manager

Manage Human Resources function across multiple Metro sites throughout TX, (and getting ready to launch out of state). Developing growth strategy for all Human Resources practices, initiatives, and objectives in preparation for out of state launch. Responsible for creating, developing, and maintaining a company culture of transparency, equity, and continuous improvement consistent with core values.

Proven value as a true HR Business Partner to CEO and Executive Leaders at the Austin corporate office and four TX Metro locations.

Leading core leadership competency project with CEO and Excutive team to establish focus on employee engagement, coaching, employee development, and recruiting efforts due to growth.

Responsible to elevate the level of talent with each hire to further the company mission, vision, and values.

Consult and collaborate with Leadership team on complex performance management and employee relations matters, and solve complex organizational challenges through people-related solutions.

Creating and implementing company policies and procedures, updating and implementing performance development and improvement programs: goals and objectives, performance reviews, provide ongoing coaching and counseling to Executive team and Metro site Leaders.

Develop and train Leadership development programs for managers. Provide training on HR processes, tools and procedures (e.g., disciplinary action, promotion process, leaves of absence, accommodations, etc.)

Partner with Legal Counsel to mitigate high risk accommodations and performance management issues.

Apple, Inc., Austin, TX 10/2013 – 05/2017

Technology (3000 employees)

Employee Relations Business Partner

ERBP to over 3000 employees in highly matrixed virtual teams across US and Canada. Coached and trained AppleCare’s Leadership Teams in best practices in complex employee relations, discrimination, harassement, and work avoidance claims.

Demonstrated success working in a virtual team that is also an environment of constant change and massive growth.

Developed and conducted process improvements and training on AppleCare specific policies and HR policies regarding issues identified through employee relations trends.

Consult and influence leadership teams and HRBPs regarding critical and complex employee relations decisions, e.g., performance management, discrimination, harassment, bullying, business conduct violations, misconduct, insubordination, workplace safety violations, terminations, and HR policies, guidelines and practices.

Consult and influence leadership teams and HRBPs regarding critical and complex employee relations decisions, e.g., performance management, discrimination, harassment, bullying, business conduct violations, misconduct, insubordination, workplace safety violations, terminations, and HR policies, guidelines and practices.

Consult and influence decisions within multi-lines of business where decisions may have critical impact on the organization and involve a large degree of risk.

Effectively drive manager/leadership development, management/employee coaching, and performance management.

Conduct investigations on employee relations issues regarding potential misconduct and policy violations, workplace violence assessments and implement response plans as needed.

Conduct root cause analysis to determine gaps in employee relations issues, and develop appropriate solutions and training to leadership team and HRBPs.

Conduct training for HR, ER and line management on trends identified from ER issues.

Use ER metrics with business leaders to determine trends and develop proactive strategies and training to foster positive ER in the business.

Responsible for activities related to: leave of absences, accessibility, workers compensation, disability accommodations including ADA requests.

Partner with and support AppleCare business, Staffing, Employment Legal, and HRBPs on all things disability accommodations/accessibility related, while managing and messaging sensitive and confidential information appropriately.

Handle escalations around all leaves, accommodations, disability situations and work directly with managers, HRBPs, and legal to resolve complex situations.

Charles Schwab, San Francisco, CA, and Austin, TX 09/2006 – 09/2013

Financial Sector (850+ employees)

Human Resources Business Partner and Employee Relations Partner

Influential HR Busines Partner to SVP, VP, and Directors in the technology engineering team of 650 and Marketing team of 200, on the full strategic HR life cycle with pay-for-performance, salary planning, promotions, workforce planning, retention, employee engagement, and talent management.

HR Lead on relocation strategy, when Schwab reduced workforce in SF/Bay Area. Developed, created, and implemented processes and procedures with relocation project. Developed and created relocation incentive packages, communication, and held Town Halls with Leadership team and employees. Resulted in 12% relocation success.

Led SVP and Senior Leaders by providing guidance and input on workforce planning, succession planning, and other talent development and retention activities.

Employee Programs support: consult and advise leaders in company wide and/or local Employee Programs related to Compensation planning, performance management, goal setting, talent reviews, facilitate calibration sessions, having difficult or effective conversations, and support each individual on how to develop in their career, (IC or people managers), etc.

Conducted/led data research, analysis, and interpretation of engagement survey results, identifying trends, and influence leaders to identify and implement action planning to improve employee engagement.

Analyzed employment-related concerns, patterns, and business needs to proactively develop and implement action plans to address pervasive issues. Balances legal exposure with desired business outcomes.

Supported Leadership team with building and driving a positive employee culture. Champion diversity and inclusion goals, strategies, and plans.

Resolved employee relations issues by conducting workplace investigations relevant to work-related conflicts, misconduct, corporate culture, performance management, and state/federal employment laws with partnerships with corporate counsel, corporate compliance, and fraud/risk management enterprises to bring investigations to timely resolution.

Escalated complex ER activity to Schwab employment counsel when appropriate and monitored internal and external trends to provide organization leadership to mitigate risk and business impact.

Schwab campus trainer in all corporate and people training programs with rolling out corporate-wide HR initiatives. Support people managers with their growth and development to help them become more effective leaders and managers.

Schwab certified Strengths Trainer. Rolled out StrengthsFinder training to over 1000 employees at the Austin campus.

Target Corporation, San Jose, Bay Area, CA 06/2001 – 08/2006

Retail (1000+ employees)

Human Resources Business Partner

Trusted HR Business Partner responsible for and 12 Target stores in the Bay Area region with communication and roll out of HR objectives, philosophies and practices to district stores, group leaders, and store managers.

Responsible for 12 Target stores in the Bay Area region with communication and roll out of HR objectives, philosophies and practices to district stores, group leaders, and store managers.

Conduct field visits and audits of the 12 Target stores in the Bay Area region to ensure HR processes align with overall company vision, objectives, and company Brand.

Drive strategic people needs and execute key people processes through workforce planning, succession planning, and other talent development, and retention activities for district stores.

Investigate employee grievances and harassment complaints, and recommend course of action including corrective action and review of termination requests.

Manage execution in corporate program rollouts and strategies including; employee performance management, focal reviews, training and development programs, workforce planning, and organizational change.

Coach and advise business leaders in the leadership and management of their teams.

Education

University of California at Davis Davis, CA

Bachelor of Arts Degrees in Psychology and History Graduated June 1998

University of San Francisco San Francisco, CA

Master of Science in Organization Development (MSOD) Graduated December 2006



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