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Human Resource Employee Relations

November 27, 2017

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Kiwana Rose Johnston


Strong background in Human Resource, including experience in employee recruitment, staff training organizational development, employee relations, benefits, HR records management, HR policy development and legal compliance.



Full Life-Cycle Recruiting

Employee Relations

Performance Management

Benefits Administration

HR Program/Project Management

Policy & Procedure Development

Public Relations

Crisis Communications

Social Media Campaigns

Campaign Development

Press Releases & Press Kits

Professional Experience

Wolverine Solutions Group

Wolverine Solutions Group is a leading provider of outsourced statement processing to a variety of verticals including healthcare, financial, utilities and insurance.

Human Resources Generalist November 2016 to Present

Serve as a liaison between executive management and staff, responsible for assisting department managers/supervisors, employees and potential employees with all aspects of employment, including recruiting, retention, training, compensation, employee benefits and counseling.

●Oversaw the Human Resource Department

●Provided HR partnership for strategic planning on business initiatives as it relates to personnel, engagement, training, recruiting and policy.

●Developed and administered HR processes, policies, procedures, reports, data analysis, continuous improvement, and periodic internal HR process audits.

●Developed and managed staff training programs

●Developed and implemented new HRIS systems

●Performed full–lifecycle recruitment process, including recruitment strategy for specialized positions.

●Promoted employee engagement

●Created and distributed crisis management communications

Gleaners Community Food Bank

Non-Profit Food Bank serving Southeast Michigan

HR Manager December 2014 to 2016

Managed the day to day operations of the Human Resource (HR) office including administration of policies, procedures and programs. Responsible for performance in these functional areas: departmental development, Human Resource Information Systems (HRIS), employee relations, training and development, benefits, compensation, organizational development and employment.

Southwest Solutions

Non-Profit Social Services Agency serving Southwest Detroit

HR Specialist December 2011 to December 2014

Oversaw HR related matters concerning the recruitment and prescreening process, assists in the assurance of agency’s administrative compliance with regulatory bodies and industry guidelines. Assisted in the distribution and communication of benefit related materials; field benefit related questions; benefit enrollment and assist in the reconciliation of insurance bills to payroll deductions. Produce crisis management materials and handled federal compliance requirements for the Birth to Five Head Start program.

Key Results:

●Changed Agency recruitment strategy and shortened the length of time positions remained open

●Successfully designed and implemented the on-boarding process for the Agency’s new Birth to Five Early Head Start Grant.

●Recruited and successfully onboarded over 100 new employees in a 4 month period.

●Handled Labor Relations and Union Contract Negotiation for new Agency programs

HR Generalist, (Temporary Position) March 2011 to December 2011

Oversaw all HR related matters concerning the organization’s employees and assures agency’s administrative compliance with regulatory bodies and industry guidelines. Also directed processes within the agency that involved recruitment, interviewing, hiring, benefits, orientation, policies and procedures, job descriptions, compensation, performance reviews, personnel records, EEO and affirmative action, and exit interviews.

Harvard Resource Group/CJR Solutions

Provides administrative and office staffing solutions.

HR Assistant (Temporary Position) 2009 to 2010

Adult Well-Being Services

Non-Profit Social Services Agency

HR Administrative Assistant

Education & Affiliations

Wayne State University

Bachelor of Arts (BA) in Public Relations, 2003

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