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Customer Service

Location:
Bakersfield, California, United States
Posted:
November 27, 2017

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Resume:

Professional Summary

Skills

Work History

Education

DELAINE HOULE

**** ***** ***, ***********, ** 93309 (C) 661-***-**** ac3h8d@r.postjobfree.com Accomplished Assistant Store Manager with [8] years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management.

Customer-oriented

Retail sales

Merchandising

Stocking

Motivated team player

Effective leader

Staff training/development

Employee scheduling

Organized

Credit card processing

Proficient in cash management

Skilled trainer

Excellent time management skills

Recruitment/staffing

Interviewing

Records maintenance

Assitant Manager 02/2005 to 01/2013

Goodwill Industries – Taft, CA

Supervised and directed all merchandise and shipment processing. Strategically scheduled team members to maintain optimal staffing levels at all times. Worked with the management team to implement the proper division of responsibilities. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Cake Decorator 05/2003 to 10/2003

Albertsons – Bakersfield, CA

Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Welcomed customers into the store and helped them locate items. Answered customer telephone calls promptly and in an appropriate manner. Determined customer needs by asking relevant questions and listening actively to the responses. Maintained established merchandising standards, including window, sales floor and promotional displays. Baked consistent quality items by accurately mixing, dividing, shaping and proofing. Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties. Assisted customers in placing special orders for large-scale events such as weddings and birthday parties. Baker/ Cake Decorator 09/1998 to 05/2003

Youngs Market – Bakersfield, CA

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Decorated and merchandised quality bakery goods.

Ordered and received bakery products and supplies. Properly wrapped, boxed, and weighed bakery department products. Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation. Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties. Baked consistent quality items by accurately mixing, dividing, shaping and proofing. Baker/ Deli clerk 08/1991 to 09/1998

SaveMart Supermarket – Bakersfield, CA

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Decorated and merchandised quality bakery goods.

Ordered and received bakery products and supplies. Practiced safe food handling procedures at all times. Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties. High School Diploma: 1985

South High School - Bakersfield, CA



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