Sign in

Senior Manager - IT

Delhi, India
November 28, 2017

Contact this candidate



: +91-987*******

Career Objective

A dynamic individual, aiming for senior level assignments in Application Deployment & Development / Compliance & Security /IT Governance/ Infrastructure Management with a leading organization of repute.

Executive Summary

Highly accomplished IT Professional offering a gratifying career span of over two decades and cross-functional experience in the areas of Information Systems, IT Infrastructure Management, Vendor Management, SLA Management, Software Analysis, Budgeting, IT Procurement & Facilities Management, Networking/System Administration, Implementation of Security Policies and overall Project Management.

Comprehensive understanding of Information Security, Process Control & Development, formulation of policies, procedures, guidelines and implementation of the developed policies.

Experience in establishing new infrastructure and computer set-up using latest technology, putting systems in place and developing all required processes and procedures, vendor development, purchase & procurement and finally implementing and assuring security policies, processes, tools and architectures

Proven abilities in developing effective IT Strategies and managing CAPEX & OPEX for the Projects /Products; rich experience in setting up and management of IT Infrastructure including Service Level Management for Business Excellence, Security /Risk Management, Business Continuity Management, Financial including Demand & Forecast Management and vendor management.

Decisive leader capable of leading and managing multi-sited project teams while ensuring judicious resource allocation and utilization

Extensive experience in IT Consulting, Business Delivery and Roll-out, Planning, and Vision for future projects / requirement, and Technology Management etc.; strong competence to collaborate with Senior Management for providing strategic inputs and IT vision and implement new technologies

Sound experience in improving IT Services through effective Problem management and Incident management and entailing Continual Service Improvement, Service Operations, Service Transition, Service Design & Strategy

Area of Expertise

Strategic and Operational Planning

Providing technology vision, applying solutions/policies to meet or exceed functional, operational, performance, analytical and security requirements while minimizing technical risks to grow revenue base and improve margins

Managing P&L for contracted and new business by focusing on revenue assimilation; controlling revenue leakages, utilization, billing and resource management

Preparing the budgets for the IT requirements, planning, designing, implementing services and identifying the business and procurement requirements

Program Management / Service Delivery

Spearheading complete portfolio of projects including cost budgeting, planning & execution of programs; providing inputs on the project strategy, budget, policies and major issue resolutions

Monitoring project progress & outstanding issues; ensuring the quality & timeliness of the deliverable; reporting on the project’s progress and escalating issues

Providing ITIL based delivery of service and operations by establishing integrated Governance mechanism and Global delivery framework.

Service Management

Service Level management across global customer base ensuring that service level targets are met in accordance with SLAs, OLAs and UCs

Delivering on core IT Service Management / ITIL functions with focus on problem management, incident management, change management, configuration management and service level management

Conducting Service Level reviews to assess performance against SLA objectives and to review operation of the SLA; taking corrective actions and steps to continuous improvement

Infrastructure Management

Sound knowledge of Designing Network, including WAN & LAN, Voice connectivity, VC, Audio, DC activities, Data Security, Backup, Storage and DR.

Instrumental in creating business presentations and proposals, requirement gathering & scoping for internal clients as well as addressing the solutions for their requirements.

Capable of Creating DC and network from green field stage, taking into consideration business continuity requirements

Instrumental in IT governance including ISMS Policies and standards as per guidelines of ISO 27001

Extensive experience in Server Management, Network management and maintenance, Client Support, Software installation/maintenance & Support

Creation, maintenance & management of Multi-location IT Support structure

In-depth knowledge of IT Technology selection and key decision maker in IT procurements.

Skill Set

Managerial Skills: Strategic Planning, Compliances, Audits, Risk Management, Managing complete IT function of a large organization, Team Leadership and Mentoring, Policies and Procedures developments, Managing Steering committees, Projects Management

Work Experience

Oct 2014 to till Date IEEMA as Deputy Director – IT (Head – IT)

INDIAN ELECTRICAL & ELECTRONICS MANUFACTURERS’ ASSOCIATION (IEEMA) is the first ISO certified industry association in India with 800+ member organisations encompassing the complete value chain in power generation, transmission and distribution equipment. IEEMA members have contributed to more than 90% of the power equipment installed in India.

Key Aim:

To implement and manage IEEMA’s information technology services and participate in the development of long term strategy for the future direction of Information Management.

To lead the Information Management team in the development and implementation of information systems across IEEMA, including working with key developers and customers.

Key Accountabilities:

Strategy’ – To create and maintain Information Technology & Management strategy in line with stakeholder needs and in keeping up with current best practice in the field of IT.

‘Governance’ - To ensure Information technology and management are in-line with agreed strategy and policy. To ensure that policy and strategy is in compliance with operations of association standards.

‘Development’ - To manage the further development and implementation of projects such as the Online Record Book, Online Learning Hub, Customer Database, and Centralized Event Management Software. Specifically to manage:

oThe development plans for ongoing integration, upkeep and improvement of IT systems.

oThe commissioning of appropriate and cost effective procurement and contractual arrangements.

oThe migration of core technologies and tools to the cloud.

oThe management of project and system dependencies at planning, implementation and support stages.

oThe sign off of all project management milestones for IT projects.

‘Implementation’ – To manage the day to day operations of IT systems, ensuring that planning, end-user impact, change management, training, quality management are properly addressed and monitored to ensure that deadlines, budgets and service levels are met and results delivered.

‘Supply management’ – To manage the relationships with (and between) external agencies

and suppliers, ensuring contracts and service levels are negotiated in line with strategic aims and financial constraints and ongoing service is in-line with agreed contracts.

‘Budget’ - To manage the annual Information Management budget and any associated funds. Specifically to be responsible for the review, audit and prioritization of all information management tools, including the replacement cycle of information technology hardware.

‘Service’ - To organize and implement servicing and support of all IT systems to agreed service level standards. In particular:

oto ensure training is provided on any new information management tools that may be introduced.

oto monitor take up and use by staff and other stakeholders.

oto provide remedial support where necessary.

oto work in partnership with the HODs to ensure that they have the tools; required to manage the IEEMA’s digital communication channels.

‘Staff’ - To line manage and develop the Information Management team, working with them to plan and prioritize their workloads, set objectives, conduct appraisals and supported to continually improve their performance and results.

‘Business continuity’ - To develop and maintain the Major Incident & Business Continuity plan for IT and to implement measures designed to safeguard the Information Technology and Management needs of the association in the event of major incidents or disasters.

Previous Assignments

Mar 2013 to Sep 2014 SigmaITES, Delhi as Partner

Feb 2012 to Feb 2013 HPCL Mittal Energy Ltd, Noida as Manager – IT (Outsource)

Jun 2011 to Jan 2012 CS Direkt Events & Exhibitions Pvt. Ltd.

Key Deliverables:

Managing the overall IT Service Delivery and ensuring that the vendors are complying with predefined SLAs.

Accountable for maintenance of servers, issuing and maintaining IT software and hardware assets for the department, procurement and effective use of software for engineering and management purposes.

Planning, devising and updating the IT Strategies and Roadmaps for business excellence.

Ensuring on-time and cost effective implementation of IT projects as well as delivering value and user satisfaction to end users.

Accountable for Information Security, Risk Management, Business Continuity and Disaster Recovery.

Carrying out various functions related to resource management, process implementation & improvement and client relationship management, technical support and liaison & co-ordination with different departments.

Providing effective resolution to customer queries and improving relationships with the clients by anticipating their future requirements, thereby ensuring a positive customer experience.

Leading, training & monitoring the performance of team members to ensure efficiency in IT Operations.

Identifying improvement areas in incident response and problem management process and implement the improvements as needed.

Designing and implementing a daily and monthly reporting process for pro-active service management.

Planning and supporting IT requirements of the business on an ongoing basis for business Operations.

Assessing IT requirements of the organization in terms of software, hardware and other peripherals / products and handling procurement of the same.

Suggesting improvements in the operations and processes to make the system foolproof.

May 2003 to May 2011 Agmatel India Pvt. Ltd., Delhi as Manager QA & Services

May 2001 to Apr 2003 AVN Winfotech Ltd, Noida as Manager Technology

Nov 1997 to Apr 2001 Bestavision Infotech Ltd, Noida as Service Manager – Customer Support

May 1993 to Oct 1997 CDM Technologies Pvt Ltd, Delhi as AM - Customer Support

May 1990 to Apr 1993 Concept Data Management Pvt Ltd., Delhi as CS Engineer

Key Deliverables:

Bringing business engagement to the next level by periodic review meeting with business stakeholder on deliverables and business benefits. This also led to bringing IT closer to business.

Implementing strong governance model.

Held responsibility for capacity planning and scheduling vendor negotiations related to IT & planned IT procurement for zone and interfacing with vendors on the same.

Ushering in SLA centric support which made the quality of support/service delivery tangible and cost optimized. Paradigm shift from manpower based model.

Building partnership with large size IT vendors, making them part of the broad strategic vision of the organization and instilled high degree of trust and accountability in them.

Setting up application support team in as a new vertical. Defined the SLA, service window and SOPs, built a team and managed business expectations in the best possible manner. All at a very marginal cost which led to huge cost benefit in the organization, to the extent of 60%.

Guide the technology and business process / information management teams on translating the proposed solutions into projects for implementation.

Made the whole structure of support and service delivery ITIL V 3.0 compliant with optimally leveraging tools like BMC in required areas.

Identify and prioritize key areas to focus on and evaluate the financial implications for the same in terms of budgets and return on investment.

Knowledge management- Building good quality knowledge base and making knowledge repository helped in substantial improvement in SLA/TAT.

Developing a framework of quality standards and overseeing smooth implementation.

Key Projects

Implemented Board Room Solution at 4 Locations using IP dialling with Life-size hardware for IEEMA.

Implemented Cloud Web Meeting for IEEMA, which reduced travelling cost of Internal / External customers by 70 %.

Implemented online single CMS based Event Management Software for IEEMA’s various technical events.

Working on online membership Software for new admissions and existing membership.

Implemented Centralized Document Management System & MPLS Connectivity for AIPL.

Implemented SAP B1 for AIPL from the scratch.

Prepared full documentation & designed to achieve HP’s Auth. Service Delivery partner Status for AIPL.

Responsible for entire production & service facilities for Bestavision Infotech Ltd for 5000 Desktops units/month.

Responsible for setting up service branch operations in Mumbai & Kolkata for CDM Technologies Pvt Ltd.

Achievements & Appreciations

Designed different processes for better control, reduced TAT, higher customer service satisfaction.

Implemented various cost control measures including which profited in (P/L)

Awarded Appreciation letters for conducting the in-house training's to end users and IT support team that leads to reduce support incidents.

Setting up and managing big and complex IT setups with lean team/Outsourced teams

Worked in a multi-cultural environment

Infrastructure assessment, design and deployment for large and complex project from the scratch

Educational Qualifications

Bachelor’s Degree in 1989.

Certificate in Computing - 1998

Certifications / Trainings

Microsoft Certified System Engineer - Microsoft

Cisco Certified Network Associate - Cisco

Certified Netware Engineer – Novell


PMP – Astrowix India

Corporate Service Management

Advanced Diploma in Computer Hardware – IIHT

Personal Dossier

Date of Birth 24th October, 1968

Languages Known English, Hindi, Bengali


References available upon request

Contact this candidate