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Hr specialist

November 27, 2017

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Ahmed Abd El-Rahman Elshentnawy

Zahra el Maadi, Maadi, Cairo (+2) 0100-61-5555-2

Career Profile:

An experienced Retail Advisor with +5 years of experience. Capable of working independently with minimum supervision and committed to providing high quality services to customers.

Career history:

Assistant store manager - Vodafone

February 2014 - Present

Job Responsibility:

Lead the staff on a shift-to-shift basis, to carry out the retail objectives and

Achieve store sales target in addition to maintaining high level of customer


Maintaining and developing relationships with existing customers in person

And via telephone calls and emails.

Motivate staff members to up-sell and cross-sell Vodafone product and


Monitor the quality of sales and improve the closure rate month over month.

Effective customers complaints handling and decrease them.

Presenting the product or service in a structured professional way face to


Cash handling variances reports and taking corrective and preventive actions.

Reviewing team sales performance to meet or exceed targets.

HR Specialist - Impact for training and consulting (part time)

December 2016 – present

Job Responsibility:

Updates monthly head count & vacancies report and helps to maintain company’s organization charts, manpower plans and employee data base.

Posting, sourcing, screening CVs of job vacancies, and interview job applicants up to mid management level, evaluates applicant skills and makes recommendations regarding applicant’s qualifications.

Attend periodical employment fairs for recruitment and employer branding.

Administers pre-employment tests, conducts reference checks.

Explains company HR policies, procedures and benefits to employees or job applicants.

Assists in the coordination of the new employee orientations.

Maintains training records and materials and assists in organizational training and development efforts.

Assists in payroll system and salaries report. Processing transfers, promotions, terminations.

Manage full life cycle of recruiting from job.

Insurance specialist - Allianz Egypt Insurance & Investment

May 2013 – February 2014

Job Responsibility:

Make phone calls with customers to get an appointment and making sales presentations to closing deals and Follow up with clients.

Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries

Customize insurance programs to suit individual customers, often covering a variety of risks.

Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice.

Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.

Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.

Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.

Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.

Technical Support, TE-Data

March 2012 – February 2013

Job Responsibility:

Answering the calls professionally

Handling customers inquiries related to technical problems

Provide the customers with quick solutions and exceed their expectations


Bachelor of Law - Graduated from faculty of LAW – Helwan University.


Ongoing to pass Human Resources Management Diploma at American University in Cairo (AUC). In July 2018.

Professional HR Management Diploma at YAT Education center.

ICDL course at YAT Education center.


Arabic: Mother tongue.

English: Fluent Writing, Reading and Speaking.

Interpersonal Skills:

High communication and negotiation skills.

Presentation and orientation skills.


Eager to learn new working methods and willing to undergo any training courses.

Personal Data:

Date of Birth: 25/12/1986

Nationality: Egyptian

Gender : Male

Military service: Completed


Traveling abroad


Playing football

Listening to music

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