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Support Data

Location:
Olympia, Washington, United States
Posted:
November 27, 2017

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Dean Fried

Centralia, WA 360.***.**** ac3h47@r.postjobfree.com www.linkedin.com/in/DeanFried4170

END USER SUPPORT SPECIALIST

IT professional with 15 years progressive experience in Information Technology, supporting end users personal computer, applications and data networking. Extensive experience working with LAN and WAN network services as well as wireless and firewalls. Track record of success providing wireless and firewall support using both Cisco and Juniper.

PROFESSIONAL EXPERIENCE

Providence Health and Services 2002 – 2017

Infrastructure Systems Administrator – Networking (2015 – 2017)

Provided day-to-day end user support of local area network (LAN) and wide area network (WAN) services.

IPSec / SSL VPN remote access account configuation.

Local enduser Vlan / port configuration.

Cisco switch, router, wireless, and Microsoft Windows device upgrades.

Data Center Engineering - Data Closet Support (2011 – 2014)

Earned selection by management to participate in a data closet support role during the rollout of Schneider Electric (APC) UPS support in data closets for Providence.

Successfully installed over 100 data closets across multiple Providence locations throughout the state of Washington.

Assisted in initiating support for over 500 data closets across the organization nationwide.

Served as an administrator over the software and set up monitoring for Data Center Expert application.

oSet up new user accounts

oMonitor alerts and decide which alerts should be used

oResolved user questions and issues

oProvided troubleshooting for users and hardware, including providing cooling equipment or installing larger systems where needed

Data Network Engineer (2008 – 2010)

Direct vendor support for 2 hospital wide Cisco data closet switch upgrades.

Executed new site installation under the direction of senior technicians working primarily with Cisco routers and switches.

Desktop / Printer support (2004 – 2007)

Data Center Computer Operator and Service Desk (2002 – 2003)

EDUCATION

Associate of Arts, General Studies / Computer Support - Centralia College, Centralia, WA

TECHNICAL SKILLS

Cisco Networking – switches, routers, firewalls, wireless installation and troubleshooting

Microsoft Windows – Application support

Schneider Electric - Uninterruptible Power Supply (UPS) installation and support

CERTIFICATIONS

Capital Business Machines

Microsoft Certified Professional

CompTIA A+



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