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Technical Support Customer Service

Spring, Texas, 77373, United States
November 27, 2017

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Fatai Asubiaro

***** ******** ***** *******, ** Cell Phone 281-***-****


Seeking a position in an organization, where I can utilize my knowledge of information technologies as a system analyst using my quantitative PC hardware/software networking skills and customer relations skills that provides opportunity for growth and career advancement


A dedicated, goal-oriented achiever with over 18 years' experience in the sales/and computer industry. Worked as sales consultant, helpdesk \ desktop Systems Analyst. A team player works well with others to achieve objectives highly self- motivated eager for challenges. Possess excellent communication skills. Great personality, and troubleshoot ability.


Operating Systems: Windows NT Workstation, Windows XP, Windows 7 and Windows 810 AS 400

Application: MS Office 2010, 2013, 2016, VPN, IE, Internet\Intranet Websites, SAP, MS Outlook SMS, Ticket Client Server, Citrix (WTS), Anti-Virus System, AS400, NetMeeting Enterprise Administrator Server, Netscape, Lotus Notes, Adobe Illustrator, Photoshop, Remedy, Apple Pads, Mac-Books, Desktop Macs. Hewlett Packard/Server Racks, 42U – HP 10000, G2 Series, Server Rack Cabinets - Rack Accessories Compatible with HP Server Equipment, Linux Operating System. Knowledge of LAN, WAN networks. Proficient in desktop, laptop, PDAs, hardware and software configuration and maintenance. Working knowledge of Active Directory and Exchange. Knowledge and experience with Office 365 and other Cloud based applications SharePoint, One Drive, Migration Process, and Altiris Support.


Shell Oil & Gas USA Houston, Texas 2013– Present Contract Technical Support Analyst

Achieved productivity levels associated with assigned workload and level of experience

Managed Computer hardware, network cable management, and floor territory, inventory, and network support and customer relationships.

Performed repair service procedures including diagnostics, installation, removal and retrofits on assigned desktop and Laptops, docking station equipment.

Handled basic desktops, laptops, docking stations, LAN Cat5 Network Cables, double monitors with cable management. Managed and setup IP addresses, downloads customer AGI Software drivers, and network printer drivers. Performed troubleshooting techniques, repairs and or replaced equipment components as necessary. Tested all client network port settings to make sure they were active and accessible to Shell network. Performed Shell Wi-Fi - wireless network, clients and visitors were accessible including internet and intranet websites. Completed all required administrative tasks, and company policies in an accurate and timely manner. Interacted with management, and customers for the purpose of determining service needs on equipment to customer the satisfaction.

Maintained professional relationships with all company personnel with a positive demeanor.

Hewlett Packard Inc. Houston, Texas 2011–2013 Contract Technical Associate/Server Hardware Validator Test Technician Level 5

Providing online methods to build servers manufactured in our facility. Troubleshooting, disassembly and reassembly perform the repairs to Hewlett Packard Servers, perform running, pre-testing during the repair process of the servers units is a requirement.

Time Warner/Comcast Cable Company Houston, Texas 2005–2011 Help Desk Technical Support - Call Center

Provided technical support for Comcast high speed Internet, Digital Voice and Video services, and diagnosed and resolved software/hardware problems with the use of Device Manager, Uninstall/Reinstall Network Drivers, TCP/IP Settings, Firewalls, and Antivirus Software. Provided customer service with windows-based technology work orders, while providing resolution. Adding and resetting user password profiles

Don McGill Toyota Dealer Katy, Texas 2003–2005 Sales Consultant

Provided customer assistance to make vehicle purchases and/or traded their vehicles, interviewed customer needs and wants, test drives, run Credit applications, and processed transaction paperwork. Sold maintained customer service by listening and responding to customer needs, Assisting with vehicle selection and answering questions. Maintained a working knowledge of available inventory, financing options, titles and extended service policies. Assist to find resolution to customer issues

GETRONICS, Inc. Houston, Texas 1998–2003 Helpdesk Technical Analyst (BP Account)

Provided technical LAN\WAN phone support, performed helpdesk duties, evaluated and resolved network (NT 4.0 workstations\ NT 4.0 server and PC related problems, adding and resetting user password profiles). Performed verification of NT RAS account configurations and reset passwords in a multiple domain LAN\WAN environment. Provided support for MS Windows 95/98/2000. Performed online troubleshooting with users, involving network connectivity, SMS, Intranet, Internet, RAS connections, SAP, Connection, VPN, PAL, and desktop setting. Assisted users with configurations of their Microsoft Exchange Server account properties, including profiles’ setup and personal folders’ setup and mapping

Software Support Inc. Houston, Texas 1997–1998 Helpdesk/Desktop Technical Support

Performed and supported users in diagnosing, reporting and resolving software hardware and data communications. Responsible for installation upgrades, software setup, and troubleshooting of Windows 95/98, DOS 6.22, and for providing clients with technical phone onsite support. Performed helpdesk duties, evaluated and resolved network (NT 4.0 workstations, NT 4.0 server and PC related problems, hard drives, sound cards, video cards, network printers and modems. Used TCP/IP protocol to setup and manage IP addresses

Leopold Price & Roll Houston, Texas 1994–1997 Men’s Dept. Manager

Responsible for sales, merchandising, customer relations, cash bank deposits, cash receipts, cash handling, employee supervision, evaluating, performance productivity programs, schedules, training, orientation for new employees, inventories control and floor display

Copperfield Men Store-Galleria Center Houston, Texas 1990–1993 Store Manager

Responsible for employee supervision, evaluating, performance, sales, merchandising, customer relations, productivity programs, schedules, training, orientation for new employees, inventories control and floor display, mark up’s and mark downs, deposit bank cash receipts, cash handling


University of Houston Houston, Texas

Business Computer Management Information System Technology BBA

National Education/Center/ITT Houston, Texas

Associate Degree in Business Technology

Ogun State University West Africa

B.A. Economics

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