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Quality Manager

Richmond County, New York, United States
November 27, 2017

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Andrey Lipavsky

*** ****** ***., ****** ******, NY 10306 • (347) ***-**** •


Seasoned quality-control professional with 14+ years of project management and experience in Banking, Telecom, IT, Healthcare and Alternative Energy, including software quality assurance and systems integration • Expert handling of complex project timelines, relationship management, and milestone documentation • Possess a broad range of skills developed by working independently and as an integral team member to meet the high-pressure needs of demanding environments • Fluent in Russian; ability to read, write and speak • Computer Skills: Proficient in Microsoft Active Directory design, installation, and maintenance. Skilled in Microsoft Exchange design, installation, and maintenance • Pursuing a challenging, growth-oriented position utilizing strengths in project management and IT operations.


Six Sigma Quality Green Belt Certification

GE Negotiation Skills Certification

GE Facilitation Skills Certification

Microsoft MCSE Certification

Center for Independence of the Disabled, New York (CID-NY) Certification


Board of Elections in the City of New York – Staten Island, NY

Supervisor - Voting Machine Facility, February 2015 to Present

Promoted to a managerial position of increased responsibility based upon exemplary performance.

Oversee and manage daily operations, ensuring a smooth-running, efficient and cost-effective workflow.

Supervise and direct technicians; delegate assignments and monitor work performance ensuring compliance with BOE policies and procedures.

Teach and clarify the process of voting machine operation and maintenance.

Provide training, job coaching and mentoring to staff.

ADA (Americans with Disabilities Act) Surveyor

Surveyor – Board of Elections, November 2013 to Present

Improve quality of accessibility for disabled voters throughout all Staten Island poll sites, to meet or exceed ADA requirements.

Serve as a Certified Surveyor for ADA accessibility as per ADA criteria.

Verify new election sites for accessibility ensuring compliance with ADA protocol; conduct periodic reverification of existing poll sites as necessary.

Use TurboCAD to create floorplans of poll sites, accommodating ADA regulations.

Collaborate with executive leadership and upper management during the city-wide poll site ADA upgrade process.

Voting Machine Facility Technician, October 2012 to February 2015

Met strict 100%-quality requirements, mandated by the state legislature, for equipment functionality and performance.

Maintained, programmed and calibrated voting machines, devices and equipment throughout the year.

Prepared voting machines and equipment for Election Day; provided the full range of support as needed.

Upgraded hardware and software as per manufacturer and legal requirements.

Trained new employees in the proper maintenance and preparation of voting machines and equipment.

Taught AD monitors and other VMF technicians the proper usage of election-day tablets.

Conducted poll site surveys.

Independent / Freelance Technical Consulting – Staten Island, NY

Independent Technology Consultant, October 2008 to October 2012

Designed solutions to meet client specifications and quality metrics.

Responsible for the design, expansion, and trouble shooting of local and wide-area networks.

Performed needs analysis and provided recommendations.

Handled hardware repair and upgrades.

Quantalink LLC – Middletown, OH

Manager of Research and Development, December 2007 to September 2008

Designed test schemes for quality-assurance testing of power distribution networks.

Created and implemented prototype circuit for alternative energy power distribution systems.

Maintained and improved production quality standards thereby increasing prototype iterations production.

Andre Lipavsky Page Two

LifeSphere – Cincinnati, OH

Interim IT Director (Contract), August 2007 to October 2007

Resolved issues to relieve customer pain-points, exceeding quality requirements.

Managed the implementation of a new home-health patient-monitoring system. Coordinated several departments with various vendor reps, resulting in project completion prior to scheduled deadline.

Designed network monitoring system and implemented 60-90-day pilot programs.

Created and instituted custom-made acoustic cabinets used to isolate equipment-related noise from residential network installation.

Décor Lighting – Cincinnati, OH

Lead System Administrator, October 2005 to June 2007

Brought to light several infrastructure issues that impeded day-to-day quality improvements, resulting in 15% improvement in commercial customer feedback.

Designed and implemented new office network including Windows 2003 server with active directory, MS Exchange, and ARCserve backup with full GFS off-site tape rotation.

Provided the full range of office and remote help-desk support.

Configured routing and switching technologies, DHP, DNS, DDNS, and WINS services.

Summit Computers Systems, Inc. – Richmond, IN

Director of Technical Services, July 2004 to June 2005

Created a customer-satisfaction monitoring process which included customer survey and consultant feedback, resulting in increased customer growth.

Expanded company scope to include e-Commerce, and a broader selection of client offerings.

Oversaw the daily management of IT functions ensuring a smooth-running, efficient business.

Supervised 25+ employees; delegated assignments and monitored work performance.

GE Corporate Payment Services (CEMS)– Cincinnati, OH

Systems Integrator, June 2000 to October 2003

Led the Green Belt quality project thereby lowering the cost of the hosted solution by 68%, resulting in a 400% increase in client utilization of existing hardware and software licenses.

Managed large-scale projects involving Fortune 500 clients; integrated GE Corporate Payment Services into each company's environment.

Supervised and facilitated CEMS software integration for Honeywell, GE CPS's largest client comprised of 100+ locations, thousands of cardholders, and 200+ program administrators.

Revised interdepartmental procedures for handling and storing client data, resulting in a Sigma quality rating gain from 3.1 to 4.6.

Completed 283 integrations during a 3.5 year period with GE, receiving commendation from multiple clients.

Set up and administered client seminars, customer intranet blogs, training and conference report systems ensuring documentation availability to all officers.

Thrucomm - Cincinnati, OH

IT Manager, December 1995 to June 2000

Saved over 40% annually by analyzing quality limitations, redesigning IT infrastructure, and implementing VPN solutions.

Planned, developed, and instituted national WAN to interconnect corporate offices, completing project 3 months ahead of schedule.

Managed MS Exchange, MS SQL, NT networks, and TCP/IP multi-network environments.

Implemented enterprise-wide back-up and virus protection strategies, as well as internal client support strategies for PC hardware and desktop applications.



Bachelor of Science Degree - Computer Science, International Business, and Russian


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