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Manager Engineer

Naperville, Illinois, United States
November 27, 2017

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Robert L. Schlifke

(630) ***-****



Network Management, Monitoring & Troubleshooting

10+ years of experience as a server administrator with a proven track record for installing, configuring, and maintaining a wide range of servers in corporate and government environments. Excels at troubleshooting, quickly identifying and resolving complex issues for both on-site and off-shore locations. Experienced at crafting technical documentation and presentations for both clients and management. Seeking a long-term position. Outstanding communicator and customer server aptitude.


• Server Migrations • Collaborative Team Player • Remote Troubleshooting

• Windows, UNIX, Linux, HP-UX • Server Configuration • Wiki Development

• Exacting Eye for Details • SARB Vulnerability Testing • Virtual Environments


Computer Installer Northwestern Medicine Hospital (through Insight-Global) Winfield, IL Aug 2017 – Sep 2017•

• Imaged and configured 50 new HP Tower Desktop computers for Central DuPage Hospital.

• Serviced multiple hospital departments by removing old computer equipment.

RAMSES/WRDP Support Specialist Nokia USA (through Deegit, Inc.) Naperville, IL Feb 2015 – Jun 2017

• Built and maintained virtual machines with Citrix XenCenter.

• Replaced 35 AT&T application servers with new HP DL360 Gen8 Servers with Windows 2008R2.

• Provided remote troubleshooting of Citrix Receiver client installations for Nokia/Alcatel-Lucent employees across the United States as well as India and Eastern Europe.

• Built Windows Servers to replace AT&T application servers using HP DL160 Gen 9 server in key AT&T Data Centers.

• Built Windows Servers to replace AT&T servers that were still using Windows 2003 Operating System.

• Using RAMSES to perform maintenance, including installing patches and monitoring RDP servers across the world.

• Developed and maintained the Citrix Troubleshooting FAQ and Wiki page.

• Built Citrix Virtual XenCenter servers with Citrix XenApp 7.6 for use with Nokia Engineers

Network Management Specialist Hewlett-Packard (through TekSystems) Downers Grove, IL Jun 2014 – Oct 2014

• Installed HPOM agents on 1300 Windows, Linux, and HP-UX servers using HP Automatic Agent Onboarding(AAO).

• Updated the host tables on the HPON servers with 1300 additional host entries.

• Implemented new polices for Windows, Linux, and HP-UX managed servers.

• Migrated SCOM to HPOM server entries for a large healthcare organization.

Telecommunications Analyst Alcatel-Lucent (through Nu Info Systems) Naperville, IL Sep 2013 – Apr 2014

• Verified compatibility of new Symantec NetBackup products including Bare Metal Restore by installing and testing on Solaris and Windows servers.

• Built and tested 10+ HP C7000 Blade Servers using Windows Servers and Citrix XenApp 6.5 software, configuring for use in AT&T Data Centers across the United States.

• Upgraded 60+ AT&T Citrix Data Center servers from Citrix XenApp 5.5 to 6.5.

• Developed SARB Vulnerability Server testing and generated diagnostic reports.

FLS Support Application Analyst Column Technologies Lombard, IL Apr 2013 – Jul 2013

• Provided telephone support for troubleshooting BMC network monitoring products.

• Supported BMC network products using a large VMware virtual environment on my computer laptop.

Network Monitoring Engineer Blue Cross Blue Shield (through Make Corp) Oak Brook, IL Oct 2012 – Mar 2013

• Installed and Configured:

HP OpenView NNMi Servers on Windows Network Management Servers.

200+ new HPOM agents using BMC Blade Logic Server Automation software for distribution.

300 Cisco Wireless LAN MIBs on all NNMi servers to monitor the HSBC wireless network.

• Documented the HPOM Message browser for agent down messages.

• Removed, reinstalled and restarted HPOM downed agents on Windows and UNIX servers, restoring communication between client and management servers.

Network Monitoring Engineer Motorola Solutions (though TekSystems) Schaumburg, IL Mar 2012 – Oct 2013

• Configured and maintained AdventNet software monitoring for a 24 x 7 Linux server.

• Maintained up-to-date Netcool probe server lookup tables for use with Netcool Omnibus to report alarms.

• Verified 300+ new monitoring setups for Motorola Solutions customers using ICMP monitoring to report server issues to the Netcool Omnibus server.

• Used an SQL development workstation to obtain reporting information from Netcool server databases.

• Application Monitoring experience with NOC Bridge coordination reporting directly to the NOC Manager.

Tools Engineer DeVry Commerce Center Oak Brook, IL Oct 2011 – Mar 2012

• Maintained HP OpenView Operations Manager 8.1 Management Server, monitoring 200+ Solaris Servers.

• Installed, configured and troubleshot HP Network Node Manager (NNMi) 9.x servers.

• Monitored network routers and switches running a virtual Windows Management Server platform.

• Supported and maintained UC4 Job Automation Software.

Sr. Network Administrator U. S. Dept. of Veterans Affairs (through Wyle) Hines, IL Sep 2007 – Jul 2011

• Supported and maintained 10+ HP OpenView Node Manager Server versions 6.x, 7.x, 8i and 9i for the Department of Veterans Affairs Network and Security Center (VA-NSOC).

• Provided maintenance of HP OpenView Node Manager on Solaris Sun-Fire v490 servers.

• Maintained CiscoWorks Servers for Cisco distributions and access routers for deployment of Cisco configuration files.

• Installed, configured, and supported HP Network Node Manager version 9i on two Windows virtual servers, and HP SiteScope versions 10 & 11 for VA website monitoring.


Bachelor of Science, Computer Science – Northern Illinois University – DeKalb, IL

Associate of Science, Computer Science – College of DuPage – Glen Ellyn, IL

Technical Skills

Servers HP DL 360, HP C7000 Blade Servers, HP DL160, Solaris Sun-Fire servers, Solaris 10 Servers

Operating Systems Windows, UNIX, Solaris, HP-UX, Linux

Server Maintenance Server Patch Installations, using WSUS Software, Symantec NetBackup

Software Citrix XenCenter, Citrix XenApp, HP OpenView Suite of Products, Netcool Omnibus


Currently enrolled in Windows 10 and Windows Server 2012 Certification Classes at Microtrain Technologies in Lombard, Illinois.

Now taking classes in Active Directory, Active Directory Domain Services, Networking and Hypervisor technology.

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