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Customer Service Management

Jacksonville, Florida, United States
November 27, 2017

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Alfred Scott Giulioli

**** *** ***** **** [South] #229

(412) ***-**** / /


Military-trained leader with expertise in ‘logistics management’ and ‘customer care’. Adept at directing large-scale/multi-national supply operations; with attention to procedural improvement and cost efficiency.

Highlights of Experience

Logistics Manager (Chief Petty Officer) April 2007 to Present United States Navy, Mayport, FL

Working in conjunction with both military and civilian personnel, address shipping and warehouse concerns at Naval Station Mayport. Additionally, oversee all personnel, and monitor all activity conducted at warehouse; assure that every safety and efficiency measure is observed, that compliance to OSHA and Navy standards is maintained, and that material movement schedules are derived in optimal time and cost effective manners.

Achieved Navy Proficiency ratings of 100% for safety, and for personnel (5 – 12 personnel) management.

Oversaw transfer for excess of $50,000,000. worth of ships’ durable and repair parts (100% efficiency).

Became adept in operation and maintenance of all warehouse and distribution (forklift, etc.) equipment.

Promoted to the rank of Chief Petty Officer during tour (first cycle of eligibility; 7 -10% ‘first time’ ratio) **Chief Petty Officer: equivalent to a corporate ‘middle management’ level.

Logistics/Supply Specialist (Chief Petty Officer) March 1993 to April 2007

United States Navy Reserve, Pittsburgh, PA

Supply Consultant; became proficient in all matters concerning requisition, replenishment, and distribution; including: ordering procedures, document preparation, tracking and follow-up methods, procurement measures, recordkeeping guidelines, Casualty Report (to attain ‘mission essential’ items) initiation and monitoring, shipment methods and practices, material transport regulations (weekend and intermittent duty periods).

Compiled a flawless service record, earned numerous Navy-wide awards; including:

Meritorious Service Medal - received for efforts noted at Marine Air Logistics Station, Al Asad, Iraq (in hostile environment and often under combat conditions, kept all assigned helicopters at 100% ‘flight readiness’ status; did so by assuring that ‘pre-flight’ inventory checklists were maintained and updated).

Navy Achievement Medals (4); received for efforts in Theodore Roosevelt (CVN-71) Battle Group’s “Tip of the Spear” anti-terrorism push, and for humanitarian assistance provided to earthquake ravaged Haiti.

Alfred Scott Giulioli

7061 Old Kings Road [South] #229

(412) ***-****/ /

Logistics Analyst/Sales and Service Representative Sept 1992 to Apr 2007

B&E Relocation Service (Division of Allied Van Lines), Greensburg, PA

Sales and Customer Service Agent; solicited ‘relocation service’ to individuals, and to corporate representatives. Additionally, arranged terms of physical moves (residential, industrial, corporate) – factoring in: price estimates, geographic planning, time constraints, safeguarding of materials, customer and insurance company concerns.

Based on merit and results; was promoted to ‘management’ status during tenure.

Received frequent cash bonuses for superior quality work, and for exceeding sales volume estimates.

Increased revenues by over 100% during tenure - did so by means of securing numerous corporate and ‘repeat business’ accounts, and through implementing volume based ‘pricing programs’ for same.

Personally recognized by corporate headquarters (national-scale acknowledgment) for superior efforts.

Education & Training

Master’s of Business Administration; Grantham University, Kansas City, MO. – GPA: 3.78/4.0

Graduated “With Distinction,” Qualified For Turner (Military) Merit Scholarship.

Bachelor of Science: DeVry University, Jacksonville, FL – (emphasis: Supply Chain Management) GPA: 3.7/4.0

Graduated: Cum Laude, Dean’s List,

Bachelor of Arts; Slippery Rock University, Slippery Rock, PA. – GPA: 3.25/4.0

University Tutor, Baseball (Team Captain and Conference Honors),

Successfully completed: A number of Navy sponsored schools /programs; including: Navy ‘A’ School, Supply on Demand, Harvard Business School Time and Personnel Management (Correspondence), Navy Leadership School, Hazardous Materials Handling and Disposal, Navy GMATS Advancement Exam Preparation Course.

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