Objectives

I am looking for my next great challenge to call home in the capacity of IT Security and/or Network Administration

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DavCo Restaurants, LLC

Crofton, MD

Network Security Administrator

Maintain firewalls and white list for corporate office and stores

Apply all security patches after proper testing

Created, implemented, and maintained a mobile device policy

Created and implemented a security awareness training program for corporate employees via mock phishing campaigns

Daily monitoring of IPS/IDS

Maintained wifi access points for corporate and stores

Quarterly PCI scans and successful Tier 1 PCI audit for 8 years

Creating and managing people and groups in active directory

Continually explored new methods to protect company and store data

Maintained and updated POS database for the stores

Troubleshot and remediated network connection issues

Handled Tier II/III help desk issues

Repaired laptops and PCs to avoid replacement

9/2007 - 3/2008

Contract Staffing

Ballston, VA

Collections Associate

This was a simple temporary position that I filled with the purpose of making sure that franchisees were making their proper royalty payments in a timely manner

11/2004 - 9/2007

Suburban Floorcoverings, Inc.

Landover, MD

Inventory Control Specialist

Responsible for allocating the required products in the computer, but also to physically pick the product for the warehouse to ensure minimal waste. Monitored inventory on a daily basis through spot counts to ensure accuracy, and researching and resolving any discrepancy that may arise.

2/2002 - 3/2004

Fiducial

Columbia, MD

Credit & Collections Manager

Developed collection policies and procedures to maintain acceptable levels for the aging. Resolved discrepancies from incorrect billing and disputes with the franchisees. Negotiated cash settlements with franchisee's that terminated early to ensure an acceptable return on the investment of the company.

Utilized D&B reports to determine the credit worthiness of potential new clients and franchisees. Posting of cash and billings. Logging in tax returns from franchisee customers.

1/2000 - 1/2002

CDI Technical Services

Linthicum, MD

Payroll/Billing/Collections Manager

In my respective field office I audited our revenue and expenses from data warehouse and the SOE. From this information I created our quarterly and annual forecasts and budgets for the office. As revenue issues occurred in the regional field offices, including my own, it was my responsibility to identify the cause of the problem and rectify it. I had created several excel workbooks that were used by the entire Commercial South region to funnel information to the regional branch manager and V.P. of the region as well.

I also created, negotiated, maintained, and audited each of the staffing agreements that we used for every new client that we brought in, to ensure protection of the company and our client from any potential hazards. I also utilized D&B reports to determine the credit worthiness of new clients. I maintained our office aging, which primarily consisted of national clients, to ensure that we were receiving payments in a timely manner. When payment or credit issues came about from our clients I worked with their financial management teams to work out a mutually beneficial compromise to secure payment from our clients.

I also processed a weekly payroll for our field employees and biweekly payroll for our staff employees. As questions and issues arose from the contractors about their payroll, it was my responsibility to ensure accuracy for all aspects of their pay and taxes. I developed and maintained a close working relationship with our contractors to ensure that they received the highest level of customer service possible, through phone conversations and contractor lunches.

I acted as the general office manager, by maintaining our vendor lists and ensured that each of their invoices were properly paid according to corporate guidelines.

7/1997 - 1/2000

Allegis Group

Columbia, MD

Associate

I was brought on permanent with Allegis Group Inc. after one year of temporary service. My responsibilities were expanded to include training existing accounts receivable associates how to effectively handle payroll and H/R with Peoplesoft HR. At the same time I picked up the responsibility of collecting outstanding money from various clients that we had our contractors working with.

Since then, I have picked up larger more detailed accounts, and also served as a trainer for the new associates that come in. I carried out the transfer of one of our clients from weekly paper invoices to EDI, to help streamline our invoicing process and at the same time receive quicker remittance of payment to lower our DSO.

7/1996 - 6/1997

Pizza Hut of MD

Columbia, MD

General Manager

As a manager for Pizza Hut, I was directly responsible for accounts payable, reporting payroll, controlling food and labor cost on a weekly basis. Other responsibilities included ongoing marketing tactics to help improve the volume of business, as well as controlling costs below the line, which included items such as electric, water, and trash. One of the biggest responsibilities was, as always, making sure the customer was happy with the service and product that they received. I also had to make sure that the employees of the store were properly interviewed, hired, and trained so that they could service the customer to the best of their ability.

Certification

CCENT 9/2017

Academic Education

9/1987 - 6/1991

Bowie High School Bowie, MD

3.33 Cumulative GPA

High School Diploma

References

Available on request

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