Cindy Jones

702-***-****

ac3gks@r.postjobfree.com

Objective

Motivated and reliable professional seeking to obtain a position as a front-line employee where I can best

use my skills, knowledge and educational background in order to become an asset to your organization.

Skills Summary _

Multi-tasker

50 wpm

Critical Thinking

Decision making skills

Microsoft Word, Excel Office

Flexible Schedule

Professional Experience

SUTHERLAND GLOBAL INTERPRISES 01/2017 – CURRENT

Tax and Legal Representative

Answer incoming email messages

Administrate and educate employees on current tax and legal information in their jurisdiction

Assist users with Tax status and documentaiton requirements for correct status

Verify sensitive documents and keep accurate records

Inform guests of legal jurisdictional requirements

Educate both guests and hosts regarding assessment and remittance laws

Process refunds, payments as required Receive training and assessments as needed to remain in compliance

NEXT GENERATION ENROLLMENT 05/2015 – 01/2017

Benefit Enrollment Representative

Answer incoming calls for 500 companies

Administrate and educate employees on current core / elective benefits

Enroll members in benefits

Verify sensitive documents and keep accurate records

Complete any benefit related training and updates daily

Contact Benefit vendors for annual updates

Process annual member audits

WILLIAMS-SONOMA INC Las Vegas, Nevada 05/2014 -04/2015

Customer Service/Email Response Team

Response to customer by phone/email (inbound/outbound)

Product knowledge and delivery (8 email responses per hour)

Schedule appointments for delivery, pick-up/ UPS delivery and pickup

Navigate 5 programs to assist customers (speed and consistency)

Deliver excellent quality customer service (treat customer as I expect)

Identify and Resolve concerns (listen, summarize and take action)

Cash Handling/Credit Card Processing (charge, refund, merch card)

IHSS

Medical Assistant San Diego, CA 02/2002-12-05/2014

Set up appointments, verify insurance and coverage

Fax documents and forms for billing

Verify codes on documents

Request and forward fee for services

ACTIVE POTENTIAL San Diego, CA 07/2007-11/2011

Deposit Specialist

Compute daily to annual totals for over 100 payor groups

Generate reports for entire company that define all cash, check and credit card payments

Create Spreadsheets that track and store highly sensitive information according to HIPPA laws

Extend financial hardship options to clients in jeopardy of collections

Resolve doctor and patient accounts within 30- 45- 90 day deadline

Balance $8,000,000 per month with no mar

Education

San Diego City College (Associates Degree in Behavioral Science) 01/2013

Comprehensive Training Systems (Medical Assisting) 06/2007

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