TANYA GAUTAM
Address: *** *********** ****, #****, *******, Ontario, M3J 1L4
+1-647-***-**** ac3ggp@r.postjobfree.com https://www.linkedin.com/in/gautamtanya/ EDUCATION & CERTIFICATION
• CHRP (Certified Human Resources Professional Designation) In-Process
• Certification in Human Resources Management York University, Toronto, Canada Jan 2017 – Aug 2017
• Certified Lead Auditor - ISO 9001 (BSI) Jul 2015
• Masters of Arts (M.A.) Psychology Manav Bharti University, India Jul 2011 – Jul 2013
• Systematic Training & Educational Program Oberoi Centre of learning and Development, India Jun 2007 – Jun 2010
• Bachelor of Tourism Studies (B.A.) Indira Gandhi National Open University, India Jun 2007 – Jun 2010 PROFESSIONAL EXPERIENCE
Administrative Associate Feb 2017 – Present
Nexcar Auto Sales & Leasing, North York, ON, Canada
• Responsible for Inventory management and financial transactions management. Improved record entry efficiency by 10%
• Compiling customer feedback and sharing the data with stakeholders. Resulted in 20% increase in customer satisfaction Human Resources Business Partner – Training & Recruitment Jan 2015 – May 2015 Abu Dhabi National Hotels - Compass Middle East L.L.C (Abu Dhabi, UAE)
• Conducted end-to-end recruitment and developed recruitment strategy with the committee. Added new sources for recruitment
• Developed recruitment and development plans in collaboration with the clients for existing contracts (with 7-8% attrition) and new contracts (with 100% onboarding)
• Planned and delivered monthly and yearly trainings (food & beverage, soft skills, health & safety, induction & orientation, leadership & brand trainings) across UAE
• Developed training modules to improve service standards. Resulted in 15% increase in sales and customer/client satisfaction Training Manager Sep 2013 – Dec 2014
Abu Dhabi National Hotels - Compass Middle East L.L.C (Abu Dhabi, UAE)
• Conducted TNA (training needs analysis) to develop and modify training modules and SOP (standard operating procedures) Proposed modifications were implemented by operations resulting in improved client satisfaction
• Conducted training for 30,000 man-hours annually. Excellent feedback received with significantly improved service standards
• Conducted internal audits in Human Resources Department for training & recruitment. Increased compliance by 20% Training Manager Jun 2012 – Aug 2013
Compass Group, India
• Initiated and developed Induction & Orientation, Soft Skills, ‘Train the Trainer’, grooming guidelines & training evaluation matrix
• Reviewed and edited all training materials for accuracy and policy compliance Senior Supervisor - Training Jun 2011 – Jun 2012
Le Meridien New Delhi, India
• Launched Meridien Operational Service Training (Management Programme), key contribution in designing and developing the 2 years Post Graduate Programme, which provides professional training and enhances technical skills of the candidates Front Office Associate Aug 2010 – Dec 2010
The Oberoi Gurgaon, India
Joined in Pre-Opening Team.
STEP (Systematic Training and Educational Programme) Associate Jun 2007 – Jun 2010 Trident Agra, India
• Successfully completed three years of programme with hands on experience in the four-core operational departments of the Hotel
(Front office, Food & Beverage Service, Food & Beverage Production and House Keeping). LEADERSHIP EXPERIENCE
• Project Lead for development of ‘Supervisor and Manager development program’. 75% of the managers attended the program in ADNH - Compass Middle East (2014 – 2015)
• Activity Lead for recruitment projects for new contracts. Managed to recruit and onboard 200 – 500 employees (2013 – 2015)
• Developed and modified standards operating procedures for Hospital’s food & beverage staff (2012 – 2014)
• Hospitality coach for 6 graduates and supervisory roles for more than 10 interns (2008 – 2017)
• Initiated and implemented ‘Employee exit program’ to understand reason for attrition and employee welfare (2014 – 2015) ADDITIONAL
• Guest speaker for “Good hygiene enhances well-being” at Senior secondary girl’s school in India (2015 – 2016)
• Counselled and guided girls as a mentor on ‘How education helps in women empowerment’ (2015 – 2016)
• Travelled to several countries such as US, NZ, Maldives, Switzerland, France, Singapore, Malaysia which exposed to global mind-set
(2008 – 2017)
• Represented India in Continental Cup for Soccer Championship in Ohio, US in female under 19 team (2005 – 2006)