Customer Service Manager
Resume:
Curriculum Vitae
Of
Eva zimba
Personal Details
FULL NAME: Eva Zimba
ADDRESS: **** ***** **** *********
CELL NUMBER: 079-***-****
NATIONALITY: Zimbabwean
DATE OF BIRTH: 18-07-1986
EMAIL ADDRESS: ac3gfe@r.postjobfree.com
DRIVERS LICENCE: CODE10- OWN TRANSPORT
LANGUAGES: Shona
English
EDUCATIONAL PROFILE
HIGH SCHOOL: Kwekwe High School
LEVEL: O’ Level
YEAR ATTAINED: 2002
SUBJECTS: English
Science
Geography
History
Biology
INSTITUTION: Kwekwe Polytechnic College
QUALIFICATIONS: National Diploma in Office Management
YEAR ATTAINED: 2004- 2008
MAJOR SUBJECTS:
Word Processing
Advanced Computer Applications
Secretarial Practice
On Job Training
Shorthand 100wpm
Financial Accounting
Human Resource Management
Corporate Communication
Business Economics
Business Communication
Secretarial Studies
Computer Literacy
Ms Word
Ms Excel
Ms Power point
Ms Outlook
Internet
Database
Pastel
Employment History
NAME OF COMPANY :Bulldog Hauliers
PERIOD OF EMPLOYMENT :April 2013 – Present
POSITION HELD :Accounts Admin (debtors)
NATURE OF BUSINESS :Logistics
KEY PERFORMANCE AREAS
Manning the telephone
Capturing data on spreadsheets
Invoicing customers on a weekly basis
Ensuring that all PODs are handed in for invoicing
Adhere to all customer requirements and making sure that invoices are done correctly matching the Purchase orders provided by the customer
Follow up on payment and making sure that all invoices are paid
Invoicing weekly according to the loading schedules from Operations department
Sending out statements to customers
Handling claims
Liaising with drivers
Handling PODs for long distance, locals and cross boarder loads
Communicating with the customers about rates
Invoicing on Pastel
Communicating with the customer about invoicing for customer loads, shuttles and long distances
Ensuring that PODs received match with loads on the loading schedule
Creating spreadsheets for new loads and creating spreadsheets for each customer
Receiving loading reports from all customers and matching against the loading schedule in order to make sure that all loads have been invoiced for
Liaising with the operations department - getting information regarding all trucks that did loads and their destination
Calculating driver hours for salary payroll, checking timesheets against truck tracking
Rainbow Contract Services 2012 – 2013
NAME OF COMPANY : Rainbow Contract Services
PERIOD OF EMPLOYMENT : January 2012 – May 2013
POSITION HELD : Personal Assistant
NATURE OF BUSINESS : Recruitment Agency
KEY PERFORMANCE AREAS
Manning the office
Scheduling appointments
Faxing correspondence
Typing CVs
Screening of CV
Arranging appointment for interviews
Interviewing candidates
Responding to emails
Making follow up on temp candidates
Ensuring that file of applicants are up to date
Welcoming visitors
Manning the telephone
Maintaining a good relationship with clients and ensure that they have information that they require
Attending to personal matters for the Manager
Photocopying, scanning and faxing
Following up on payment with Clients
Following up on contract employers assigned to the clients
Assisting in salaries for contract employees
Reason for wanting to leave
Better career prospects
Freight haul 2010 - 2011
NAME OF COMPANY : Freight Haul
PERIOD OF EMPLOYMENT : July 2010 – January 2011
POSITION HELD : Receptionist
NATURE OF BUSINESS : Transport
KEY PERFORMANCE AREAS
Manning the telephone
Handling visitors
Operating the switchboard
Scheduling appointments
Taking minutes & distributing minutes before a meeting
Typing letters, memos & all documents necessary
Filing, faxing and photocopying
Answering calls and taking messages
Putting the calls through to individuals
Ensuring that reception area is tidy
Responding to emails
Making calls to clients & creditors
Provide high level customer service
Public relations
Handling customer complaints & queries
Follow-up on payments
Compile reports for management
Maintain weekly work schedule
Receiving and sending out of post
Sorting out and distributing mail to correct department and/or person
Diary management
Reason for wanting to leave
Temporary position and company liquidated
Telephone Communication Network 2009 – 2010
NAME OF COMPANY : Zimbabwe Telephone Communication Network
PERIOD OF EMPLOYMENT : January 2009 – June 2010
POSITION HELD : Customer Services Clerk
NATURE OF BUSINESS : Telecommunication
KEY PERFORMANCE AREAS
Handling customer query
Receipting payments
Balancing end of day receipts
Remitting cash
Providing customer services
Resolving queries
Ordering of stationery & equipment i.e. envelopes, staples, bomacs etc
Archiving database when requested
Prepare postage of invoices
Retrieving of requested files by company personnel
Make sure all necessary bookings have been done
Data capturing
Typing, faxing and printing correspondence
Maintain filing
Screening incoming calls
Handling daily petty cash
Capturing manager(s) expenses (private and business)
Liaising with clients e.g. buyers
Reason for leaving
Relocated to SA
A’Zambezi River Lodge 2008 – 2008
NAME OF COMPANY : A’Zambezi River Lodge
PERIOD OF EMPLOYMENT : January 2008 – December 2008
POSITION HELD : Personal Assistant to GM
NATURE OF BUSINESS : Hospitality
KEY PERFORMANCE AREAS
Diary management
Minute taking
Filing correspondence
Making travelling arrangements
Compiling reports for business reviews
Manning the office
Scheduling appointments
Faxing correspondence
Typing & emailing letters, memos etc
Prepare monthly backups
Preparing reports
Operating switchboard
Making sure calls are properly directed
Handling queries & enquiries
Sorting out & distributing the GM’s mail
Receiving & sending out of post
Reason for Leaving
Temporary position
References
Samantha Vere Dube Rodney Chakwana
Rainbow Contract Services Freight Haul
Office Manager Fleet Controller
Ricky
Bulldog Hauliers
Financial Director
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