Profile

A Senior Credit Analyst with extensive experience in Credit & Collections and Customer Service Relations

Excellent communication skills both written and verbal; strong interpersonal ability to build and maintain strong and lasting client relationships

Well organized with proven time management, negotiation and problem solving skills, able to prioritize, multi-task and work within time constraints meeting deadlines in a fast pace environment

Detail oriented, efficient, takes initiative and ability to learn quickly and adapt to changing environment

Ability to work within a team environment, independently or with little supervision

Fluent in English and Italian, with excellent written and conversational French.

Excellent computer skills with: MS, Word, Excel, PowerPoint, Windows 2003/2007 Millennium System, Oracle, Accpac 6.0, Great Plains Accounting, FoxPro Menu, IBM AS/400, Baan,SX6 Citrix, Eniteo

Professional Experience

Credit & Collections

Responsible for B2B Credit and Collections for up to 850 + account, $10-$20 million

Manage and monitor accounts receivable on a daily basis

Review and release, according to policy, sales orders placed on credit hold or overdue hold

Accept and process all payments from courtesy sales, COD dealers for Visa, MasterCard, Deposit of cheques, wire transfer and money orders

Review delinquent accounts for further collection activity

Set up new clients and approved credit,granting limits with the knowledge of Lumberman /Equifax Reporting, reviewed all credit limits

Reduced Past due delinquency 13.5% to 9.1% within 3.5 months

Posting daily Cash Receipts, applied and posted to dealer accounts

Prepared daily reports, performed account reconciliation and keep tracked of records

Supervisor 2 that report directly to me

Customer Relations

Communicate and correspond with customers by telephone or email, developed relationships

Respond and resolve customer inquiries, trained and shadowed new employees to ensure proper standards are maintained

Sent out correspondence to customers and entered data into computer system

Probe customers on reason for delinquency account, educated client on consequences, negotiated and resolved accounts in arrears and established a payment plan

Work closely with the Sales Teams, VP’s to notify of orders on hold or dealer issues

Assist in implementing the new system Oracle, and selected as the Key Users, trained employees

Employment History

SENIOR Credit Analyst, TEAM LEADER 2016-Present

Canam Group Inc., MISSISSAUGA, ON 2016-Present

SENIOR Credit Analyst, TEAM LEADER

dymin steel Canada inc, Brampton, ON 2014-2016

SENIOR Credit Analyst

SONEPAR, CANADA, Brampton, ON 2012 - 2014

Senior Credit Analyst, TEAM LEADER

CERVELO INC., Toronto, ON- Contract 2011-2012

Senior Credit Analyst

LG ELECTRONICS CANADA INC., Mississauga, ON 2001-2011

Senior Credit Representative/Accounts Receivable

WILSON INTERNATIONAL, Mississauga, ON Prior to 2011

Education/ Professional Development

CPR- Level C + AED & First Aid, St. John Ambulance Ontario, License 2016-2019

Certificate of Liens 2017

CERTIFICATE OF BREACH OF TRUST&CONSTRUCTION CONTRACTS & Liens 2014

Completed Business Management: Leadership DEVELOPMENT Certificate Series at Sheridan College 2017 with HONORS

(Relevant Courses: Creative and Critical Thinking, Managing Change,Human Relations, Employment Laws, Business Communication, Managing Change, Leading Teams, Leading Responsibility, Project and Performance Management, Finance,)

Business Marketing Certificate, Sheridan College, Brampton, ON

Level 2 Certificates, CGA Program

Finance, Sales, Administration and Core Process and

Credit Training, LG On-line Training

Telemarketing Courses, Bell Canada Program,

Credit & Collections, Dun & Bradstreet,

Collections and Telemarketing Program, Dun & Bradstreet

Member of LG Electronics Social Committee,

Member of LG Health and Safety Committee

Certificate Level 1&2 FIRST Aid

Received LG Employee Recognition Award,

LG Company Change Agent

volunteer Activities & Interests

President and Organizer, Hi-Tech Softball League Committee, 1998 – Present

Golfing, watching football and hockey, fitness and biking

References available upon request

Contact this candidate