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Customer Service Administrative Assistant

Location:
Atlanta, GA
Posted:
November 22, 2017

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Resume:

Joyce E. Baul

Greater Atlanta Area

ac3fy7@r.postjobfree.com

404-***-****

Professional Summary

Administrative Professional with over 20 years of success in the administrative, medical and staffing area. Recognized ability to organize business processes to deliver the highest quality of client and patient services and enhance revenue. Core competencies include:

Multi-Tasking: Produce sales in insurance, as well as administrative responsibilities

Managed the front desk Receptionist responsibilities in addition to Payroll Coordinator for three years.

Attention to Detail: Handled weekly payroll for 150 employees, within three states.

Leadership: Oversaw day to day clinic operations and volunteer staff, including doctors, pharmacists and nurses.

Professional Experience

State Farm, Stefon Mason Agent January 2015- Present

Full Service Insurance Agency

Sales Production--Produce sales in auto, homeowners, renters, business policies

Account Manager--Provide administrative support with excellent customer service, answer billing questions, take quotes, handle weekly reports

Marshall Consulting Service June –July 2013

Accounting and Consulting Business since 2007

Administrative Assistant--Gathered information from schools, professional sports teams and businesses to access company needs. Responded to telephone inquiries about business opportunities.

Southern Crescent Personnel August 2004-January 2012

Medical and Dental Staffing since 1993

Business Office Administrator-

Performed Receptionist duties and was promoted to Business Office Administrator

Payroll Manager-

Processed payroll for 100-150 applicants on a weekly basis

Completed direct deposit and unemployment forms

Submitted payroll information to Tricom and to Paychex for check printing

Accounts Receivable- Recorded all checks and charges prior to submittal to Tricom using Staffsoft

Invoicing- Analyzed statements and invoices for errors before mailing to customers

Collections-Decreased delinquent accounts

Basic Accounting- Detailed and submitted payroll tax information using Great Plains

Free Medical Clinic of Darlington County August 2003-May 2004

Free and minimal cost clinic since 1999

Assistant Director

Administrative- Managed day to day clinic operations, interviewed new clients

Oversaw volunteer staff- Ensured that clinic was appropriately staffed

Clinic Assistant- Acted as liaison between medical doctors and pharmacist, and triaging patients

Community Involvement- Attended monthly board meetings and fundraising events on behalf of the clinic

Volunteer Experience/Community Involvement

KYS Communications, February 2012-April 2012

Past Chair, Clayton County Aging Program for Meals on Wheels 2010 to 2017

Secretary, Historic Rex Village Association 2010 to present

Education and Skills

Associate of Arts Degree Clayton State University

Business Administration

Presently pursuing Bachelor’s Degree in Psychology, Clayton State University

Leadership Clayton Graduate -Clayton County Chamber of Commerce

Computer Skills Basic Experience in

Microsoft Word

Microsoft Excel

Insurance Licenses

Life and Health

Property and Casualty



Contact this candidate