Shalietha Avery

***/***-****, *****: ac3fkf@r.postjobfree.com

*** ***** **** ****** ***.#A8, Las Vegas, Nevada 89101

OBJECTIVE

My objective is to seek a position that enables me to utilize my customer service and organizational skills in an enriching and stable environment with an opportunity for growth.

FUNCTIONAL SUMMARY

The customer service environment has allowed me to use my analytical, communication, administrative, customer resolution and multitasking skills. I am experienced in Microsoft Office programs (word, excel).

SUMMARY OF QUALIFICATIONS

12/2011- Present College of Southern Nevada- 6375 West Charleston Boulevard, Las Vegas, Nevada 89146, 702/651-7555

Title: Customer Service Representative (Student Affairs)

Duties: Assist students in navigating through the CSN website, assist with registration, financial aid, general questions, and technical support to rest passwords.

12/2010- 10/2011 Rumors Hotel Boutique, 455 East Harmon Avenue, 89169, 702/369-5400

Title: Quest Room Attendant

Duties: Provide first class customer service and assist guest with items they may need, and clean rooms.

12/2007 – 2010 Unemployed

05/2006 - 11/2007 Walker Furniture, 301 South Martin Luther King Blvd., Las Vegas, Nevada 89106, 702/384-9300

Title: Customer Service Cashier

Duties: Finance Processing Department. Assisting Sales representatives with client purchases (cashier). Assisting clients acquire a credit account through submission to one of our credit account holders. Answering the PBX phone system, customer service, problem solving issues of damaged furniture, delayed orders, wrong items delivered etc. data entry into point of sale system and type of items purchased and cost. Auditing cash intake verses credit card purchases.

04/2004-04/2006 High Tech Institute, 2320 S. Rancho Drive, Las Vegas, Nevada 89102, 702/385-6700

Fulltime Student

01/2003-03/2004 Unemployed

06/2002–12/2002 Mandalay bay Hotel & Casino, 3950 South Las Vegas Blvd., Las Vegas, Nevada 89109, 702/632-7777

Title: Customer Service Spa Attendant

Duties: Assist with spa appointments and cancellations. Assist clients with various spa services.

EDUCATION

[2004-2006] High Tech Institute, 2320 S. Rancho Drive, Las Vegas, Nevada 89102

Major: Medical Assistant

[2002] Horizon North High School Graduate

REFERENCES

Maria Cantanza/Supervisor 702-***-**** ext 3117

Walker Furniture

301 S. Martin Luther King Blvd

Las Vegas, Nevada 89106

Shirley Palm/Friend 702-***-****

3124 Inlet Bay

N. Las Vegas, Nevada 89031

Debra Rambo 702-***-****

6171 Dawn View Lane

North Las Vegas, Nevada 89031

Michelynn Jacobs 702-***-****

4300 Harris Avenue

Las Vegas, Nevada 89110

Contact this candidate