Christina J Webb

HEALTHCARE ADMINISTRATION AND OPERATIONS MANAGEMENT PROFESSIONAL

South Euclid, OH 44121

ac3fh6@r.postjobfree.com - 440-***-****

Forward-focused, performance driven healthcare operations management professional with notable success executing strategic projects and programs in advance of organizational frameworks. Exceptional leader and expert in management of health services, operations, human resources, planning, execution, and regulatory compliance. Excels in identifying and implementing strategies to reduce costs, increase revenue, strengthen customer relationships, improve business practices, and drive profitable growth. Expertise in spearheading employee engagement initiatives to drive stronger financial and patient outcomes. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Administrative Director

Cleveland Clinic - Cleveland, OH - 2015 - 2017

Excels at providing project management and developing systems to support enterprise integration initiatives related to operations management, compliance, employee and patient experience, systems implementation, and dashboard and website development.

• Spearheads first Institute Risk Assessment and Compliance Workplan for ESI; plan identified as potential best practice model by senior compliance office leadership; facilitation of quarterly compliance meetings, tracking updates, and ongoing compliance issues or concerns.

• Facilitate alignment and integration of a new cloud based provider portal across enterprise to address back- up needs during systems downtime to achieve strategic goals. Cleveland Clinic, Administrative Director, Emergency Services Institute (ESI)

• Held accountable for the coordinated management of dashboard development for strategic throughput objectives. Build credibility, consensus, rapport, and maintain communication with stakeholders across the enterprise within multiple institutes and at multiple levels.

• Design brand new ESI intranet site while partnering with key institute stakeholders on key messaging.

• Champions enterprise wide patient experience committee, driver of best practice discussions, and communicator of ongoing enterprise activities for implementation.

• Partner with Vice Chair, Operations, CI Embed, and Quality Director to drive strategic operational initiatives with local provider and nursing leadership via quarterly steering committee meetings. Administrator, Protective Services

Cleveland Clinic - Cleveland, OH - 2011 - 2015

Managed security, emergency management, patient shuttle, and patient transportation care affordability initiatives. Proactive in long range planning strategies and operations across seven enterprise wide departments, including Protective Services Administration, Police Department, Regional Security, Protective Operations, Transportation, Parking, and Emergency Management. Managed 30 enterprise budgets, accounting for $19M revenue and $34M in operating expenses.

• Led three separate enterprise Care Affordability initiatives. Managed cost, implementation schedule development, and tracking of performance of component projects, while working to ensure the ultimate success and acceptance of the program.

• Facilitated enterprise budget alignment and integration of technical security and key control programming expenses between Protective Operations and Facilities Departments.

• Developed and delivered targeted leadership training programs, including Employee Engagement, Performance Management, and Budget Management to advance consistent standards throughout the enterprise.

• Designed and implemented specialized compensation program to address market industry drivers for the police department as an interim strategy to achieving full integration with merit increase by 2016. Director, Employee Engagement Services (Corporate) Cleveland Clinic - Beachwood, OH - 2009 - 2011

Led Employee Engagement strategy globally. Facilitated Engagement Steering Committee, drove leadership development and communications, and assisted HR business partners. Managed $1.25M operating budget and one staff member; influenced 60 HR partners and 350 engagement coaches throughout health system.

• Achieved two consecutive years of double digit enterprise wide increases (0.11 and 0.13) in overall engagement by focusing on action planning at workgroup level "bottom up" success.

• Created essential pre-survey training for 62 divisions; delivered 100+ presentations in an eight-week period and trained 500+ managers to prepare for survey delivery and action planning.

• Coached leaders to connect importance of initiative to existing goals, boosting program participation from 44% to 94% by kick-off deadline; reached 2,400 leaders in more than two months.

• Served as mastermind behind the integration of performance management and employee engagement, in collaboration with Compensation and Learning divisions, increasing engagement more than twice organizational average.

Director

HRIS Analytics (Corporate) - Beachwood, OH - 2009 - 2010 Tapped to head newly created HRIS division while also leading employee engagement initiatives. Supported enterprise-wide leadership, providing HR metrics for decision-making, web-based employee information, and extensive reporting. Managed $4M budget and five staff members.

• Created centralized request system to receive and respond to customer needs more efficiently; reduced turnaround to maximum of 48 business hours, with 85% delivered within 24 hours. Cleveland Clinic, Director, HRIS Analytics (Corporate)

• Built and launched centralized HR website (infrastructure and content) in less than three months, driving consistency and same-time employee access to information across all locations.

• Realigned team to improve reporting time and reduce manual work; created recruiting reports in 20 minutes

(down from two days) and metrics reports within 24 hours (down from two weeks).

• Led initial development of web-based HR Dashboard, which became key, one-stop resource for enterprise- wide leaders to obtain HR metrics and trends pertinent to daily decision making. Human Resources Director

Cleveland Clinic - Marymount Hospital - Garfield Heights, OH - 2007 - 2009 Directed all HR, including performance management, compensation, policy, employee relations, and international recruitment. Managed $1.5M budget, $1.6M merit / equity budget, and five staff members.

• Led major organizational redesign that drove 50% annual reduction in non-salary costs.

• Initiated new service satisfaction and employee surveys for nine regional community hospitals; aggregated and delivered data to each site for strategic planning, and led multiple successful interventions.

• Converted multiple time off benefits to single, enterprise-wide Paid Time Off plan; created education / training and rolled out new plan to all leaders and employees (three shifts) in one month.

• Managed all HR regulatory compliance aspects of four successful JCAHO surveys, plus dozens of state, CAP, and CARF surveys, ensuring continued government funding for critical programs.

• Achieved 100% successful defense rate against EEO / OCRC claims.

• Created master employee database to track education, licensure, certifications, and work experience to support decisions on transfers, promotions, and succession planning.

• Selected as a corporate wide instructor for six core management development courses. Compensation Analyst, Senior HR Generalist, HR Manager Cleveland Clinic - Garfield Heights, OH - 1998 - 2007 HR Assistant, HR Representative, Senior HR Analyst Arrow International, Inc. - World Headquarters - Brooklyn, OH - 1994 - 1998 Responsible for HRIS functionality to include data integrity and monthly reporting and trend analysis. Managed non-exempt compensation and annual performance management programs, employee relations, orientation and training, service awards and recognition programs, and monthly employee event planning. Assisted with benefits, recruitment, workers' compensation and safety program needs. EDUCATION

Certification

John Carroll University - University Heights, OH

2018-07

Master's in Healthcare Management

Western Governors University - Salt Lake City, UT

2009 - 2011

Bachelor of Arts in Business Administration

Baldwin-Wallace College - Berea, OH

1990 - 1994

SKILLS

budget, Compensation, Operations Management, Performance Management, Training, Human Resources, Project Management, Legal & Regulatory Compliance, Systems Integration LINKS

http://www.linkedin.com/in/christinajwebb

CERTIFICATIONS/LICENSES

SPHR

2006 - 2018

SHRM-SCP

2015 - 2018

ADDITIONAL INFORMATION

PROFESSIONAL DEVELOPMENT

The following programs were sponsored by the Cleveland Clinic: Leader Behavior: “I Lead Through Change”, 2016

Administrative Leadership Essentials, 2016

Executive Strategy & Management, 2015

Translating Strategy into Results, 2015

PROFESSIONAL DEVELOPMENT

(continued)

Strategic Planning Skills, 2015

Quality Management, 2015

Scheduling & Cost Control, 2015

From Drama to Empowerment, 2013

Coach to Great Purpose, 2013

Creating a Culture of Improvement, 2013

Communicating with Influence and Impact, 2013

Emotional Intelligence in Healthcare, 2013

Advancing Leadership, Inspiring Engagement, 2012

Developing Your Leadership and Executive Presence, 2012 Creating a Cultural Transformation, 2012

Setting Goals for Business Impact, 2010

Discovering and Developing the Talents of Others, 2009 Change Agent, 2007

The Art of Getting Things Done: 4 Disciplines of Execution, 2007 Improving Performance of Staff, 2002

Planning for Results, Project Management, 2002

PROFESSIONAL MEMBERSHIP

Society for Human Resource Management - National Member (valid through February 2018) COMMUNITY INVOLVEMENT

Cleveland Touchdown Club Charities, (President 2015 - Present), 2014 - Present Gresko Memorial Fund, Golf Outing Organizer, 2013 - Present Board Member, Marymount Child Care Center, 2001 – Present Cleveland Clinic, Co-Chair, Military Veteran Employee Resource Group, 2009 – May 2017

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