Khai Nguyen

**** ******** ** *** **** CA *****

Home Phone: 408-***-**** Cell Phone: 408-***-****

Email: ac3ffs@r.postjobfree.com

Objective Desktop Support Engineer

Intel Corp: Desktop Support Engineer

2200 Mission College Blvd, Santa Clara, CA 95054

April-2015 to present

Setup motherboards, such as, model FPGA, Lightning Ridge, Neon City, and Opal City. Installed CPU Units, replaced CPU units, Flashed Bios, (basic input/output system), flashed BMC (Baseboard management controller) Flash (CPLD) complex programmable logic device.

Also installed chipsets, Dims and running a Fusion test, using power Splitter to turn on and off, to boot up to Window, SVOS, Linux and EFI, checked ITP Dal, to see how many cores for each Units. Also checked a post code of an error message. Setup a medusa for testing on CPU Units temperature, and setup on TC3 temperature, setup Lantronix Spider Duo Compact remote access and modify, Image a new triple O/S such as Redhead, Linus, and Window O/S and O/S Server.

Professional Experience

Nanometrics Inc, Milpitas, CA Jan-2005 to April -2015

IT Help desk

Responsible includes supporting client’s users hands on remote with ( Cisco VPN, RDP, and Team Viewer ) on troubleshooting O/S Win 7, Win 8, Win Server 2K, and 2003,computer system notebooks, desktop, Mac, and hardware, software, and Xerox printer.

Set up an account, system password, password reset, MS outlook and support new employee, and update new software into system, and Remote Desktop Protocol (RDP)

Venture VM Service Inc, Fremont, CA May-2002 to December 2004

Electronics Technician

Troubleshooting VIP Color Printer HP Model 2020 including desktop systems and printer system, for customer.

Using Diagnostic software troubleshooting on Main board, Motor board, Carriage board of printer, systems, both on hardware and software.

Sony Electronic Inc, San Jose, CA March-2001 to May 2002

Customer Service

Diagnosed all functioning problem on computer such as, desktop, notebook, and system server.

Replaced main board, Hdd, LCS screen, replaced parts on mother board, such as, surface mount, and experienced on both S/W and H/W

Acer America Corp, San Jose, CA Jan-1990 to February-2001

Project/Test Engineer

Responsible Includes Engineering test and qualification of motherboard, peripherals, and various components for desktop system

Implemented ECN (Engineering Change Notification), system troubleshooting and Network Router setup

Specialized in Network topology such as Token ring and Ethernet, network exposure in TCP/IP protocols, HTML, WEB page application.

Acer America Corp

Customer Service Jan-1990 to Jan-1997

Responsible Includes troubleshooting and repair of server, desktop and notebooks systems.

Proficient in Operation System Configuration, and application installation.

Acer America Corp

Test & Repair Technician Jan-1990 to Jan 1991

Responsible includes Test and Circuit analysis and troubleshooting up to the component level, proficient utilization of test instrument Such as Oscilloscope and VOM.

Maxtor Corporation, San Jose, CA April-1985 to Jan-1990

Electronics Technician

Responsible includes ICT (Integrated Circuit Terminal) test, debug, and functional test. System test and temperature cycling for the print circuit board.

TTL College: Course IT (Information Technology) June-2014 to August 2015

Education Electrocomp

Course: MCSE-Window 2000 (5 core exams) Dec-4-2000 to Feb 12-2001

Course: A+PC Technician Mar 5-2001 to June 4-2001

Course: Network Router Configuration Jan 31-2000 to Aug 18-2000

Course: Computer Networking Jan 10-2000 to Jun 30-2000

Education

San Jose City College

Course: Associate in science – Electronics Technology Jan 1985 to May 1989

Evergreen College Jan-2002 to Jan-2003

Course HTML web page application, Computer Visual Design and Web Design

Skill

Able to build, test and configure a LAN and WAN-based on computer network for peer-to peer or client-server connectivity, installation configuration desktop and notebook.

I have familiarity with Microsoft Windows 95/98/NT, ME, Win 2K, server, Win XP, Win Linux, Win Server 2003, Win 7, Win 8, and Microsoft Office 2010.

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