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Health Care Manager

Location:
Cumming, GA
Posted:
November 21, 2017

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Resume:

Carol Reynolds RN, BSN, MBA-HCM, NEA-BC

E: ac3fex@r.postjobfree.com Cell: 678-***-****

Atlanta, Georgia

linkedin.com/in/carol-reynolds-bsn-mba-260436a

Health Care Leadership & Management

Professional, dynamic and solutions oriented Registered Nurse with an MBA in Health Care Management and twenty-five years of advancing leadership and sound skills in multiple acute care hospital facets. Known for extensive experience in building and leading large teams in delivering safe, quality, evidence-based health care by introducing new strategies. In-depth knowledge of recruitment, development and management of staff with successful Magnet implementation. Also, known for ‘leading by example’ with charismatic course, integrity and exemplary work ethics. Core Competencies include:

Building and leading large teams Recruitment, development and management of staff Skilled in improving operational efficiency, customer and physician satisfaction Effective allocation and monitoring of financial resources Excellent communication skills with expertise in interacting with multicultural customers, medical staff and administrators High degree of integrity and work ethics Outgoing, friendly and easily adapt to new environments and changing priorities.

PROFESSIONAL EXPERIENCE

AMEDISYS

Feb 2017-Sept 2017

Director of Operations

Responsible for and causes compliance with all regulations, laws, policies and procedures applicable to home health and reimbursement issues.

Educates all staff members about state and federal rules and regulations as well as ACHC, and other regulatory agencies standards.

Oversees the implementation of agency policies and procedures Educate all staff members about state and federal rules and regulations

Manages and evaluate the health services program to ensure quality of service and maintenance of policy standards and makes consultative/supervisory home visits and physician calls with staff as needed, as appropriate.

Collaborate with physicians, referral sources, and professional staff in decisions regarding patient eligibility and suitability for home care services.

Acted as a liaison between staff, patients, physicians, and other health care providers.

Worked with all members of the medical community to promote home care services.

Recruit, hire, assign, evaluate and develop staff to ensure delivery of quality care to patients.

DR. SULAIMAN AL HABIB HOSPITAL, Dubai, United Arab Emirates

Jan 2015 - Nov 2016

Tertiary Hospital licensed for 200 beds

Deputy Director of Nursing/Nursing Supervisor

Deputy Director of Nursing

•Lead and manage Nursing Team of approximately 300 staff

•Commissioning startup of new hospital

•Direct oversight of nursing budget and services

•Collaborate with Executive Director, and other departments to ensure efficient day-to-day operations and achievement of clinical standards

•Participate in various performance improvement initiatives including program initiation, redesigning of departments, and restructuring clinical management team

•Ensure patient/customer satisfaction by interacting with families on daily rounds

•Facilitate department managers to identify project improvement initiatives and report outcomes to senior executives and quality management

Nursing Supervisor

•Responsible for overseeing daily operations of hospital in collaboration with internal and external

•customers in the absence of the executive management

•Coordinating with multidisciplinary teams to ensure the delivery of safe, timely, efficient, equitable, patient-centered care

•Manage patient and visitor issues

AMERICAN HOSPITAL DUBAI, Dubai, United Arab Emirates F

Feb 2014 - Nov 2014

Tertiary Hospital licensed for 240 beds

Manger of Emergency Department and Urgent Care Center

Directly manage and lead team of 40+ staff

Responsibilities include employee recruitment, operational and capital budgeting, creating and implementing policies and procedures and ensuring adherence to standards of regulatory agencies as Joint Commission International,

Ministry of Health and Dubai Health Authority

Reported to Chief Nursing Officer

SPALDING REGIONAL HOSPITAL, Griffin, Georgia

Aug 2012 – July 2013

Tertiary Hospital licensed for 160 beds

Director of Nursing Medical/Surgical, Stroke and Pediatrics/Shared Governance Coordinator

Directly managed and lead team of 75+ staff

Responsibilities included employee recruitment, budgeting, creating and implementing policies and procedures,

preparation for JACHO inspection & continued Quality Improvement

Hospital coordinator for Shared Governance

Reported to Chief Nursing Officer

BAYLOR REGIONAL MEDICAL CENTER OF PLANO, Plano, Texas, (Magnet Facility)

Sept 2010 – June 2012

Tertiary Hospital licensed for 112 beds

Nursing Manager Progressive Care Unit/Project Coordinator for Primary Stroke Certification

Directly managed and lead team of 50+ staff

Responsibilities included employee recruitment, budgeting, creating and implementing policies and procedures,

preparation for JACHO inspection & continued Quality Improvement

•Served on Magnet designation preparation team

•Served as part of the Malcom Baldrige national quality preparation team

Reported to Chief Nursing Officer

THE CITY HOSPITAL, (Mediclinic), Dubai, United Arab Emirates

July 2008-Nov 2009

Tertiary Hospital licensed for 210 beds

Nursing Manager Emergency Department/Intensive Care Unit/Duty Manager

Responsible and accountable for leading and managing 60+ employees and collaborative development of

standards, visions and goals of both units

Duty Manager- Responsible for overseeing daily operations of hospital in collaboration with internal and external

customers in the absence of the CNO

WELCARE HOSPITAL, (Mediclinic) Dubai, United Arab Emirates

May 2007- June 2008

Tertiary Hospital licensed for 100 beds

Nurse Educator/Nursing Supervisor

Responsible for staff development expertise as an educator, consultant, facilitator, change agent and researcher

within financial budgets

Redesign of nursing orientation program

Ongoing nursing education and competency assessments

Lead facilitator for Critical Care and Emergency Nursing certification courses for MediClinic

Nurse Supervisor - responsible for overseeing daily operations of hospital in collaboration with

internal and external customers in the absence of the CNO

WELLSTAR KENNESTONE HOSPITAL, Marietta, Georgia

1996-2007

Resource Nurse PCU /Staff Nurse, Intensive Care Unit / Emergency Room

Supervision of all nursing and unit-based personnel on designated shift and the provision of a safe, caring environ-

ment for patient/family and staff which fosters professional nursing practice, shared decision-making,

interdisciplinary teamwork and collaboration resulting in positive patient and staff outcomes.

COST CARE, INC. Atlanta, Georgia, USA

1995-1996

Medical Case Management

Managed clients allotted life-time health care benefits ensuring the overall collaboration and delivery of health care

services for catastrophic medical cases

VISITING NURSE HEALTH SYSTEM, Marietta, Georgia, USA

1992-1996

Home Health Case Manager

Provided healthcare management, education and collaboration of home health services for assigned clients

ADDITIONAL SKILLS

• Shared Governance Coordinator

• Lead on Multidisciplinary Rounds project implemented throughout inpatient areas hospital wide

• Mentor for new Directors and Managers

• Actively participated with preparation for Magnet Designation, including review of document before submission

• Participated on hospital management team to assess criteria and prepare hospital document for submission for the

Malcolm Baldrige National Quality Award

• International health care management experience

• Quality Improvement Projects implemented to improve:

• Patient satisfaction scores

• Nursing communication to patients

• Pain control

• Nurse-Physician Relations

• Computer skills: Microsoft Office, PowerPoint

• Electronic Medical Records: VIDA, Cerner, Eclipsys, Mckeeson, MediTech, Homecare Homebase

EDUCATION

• Masters of Business Administration in Health Care Management, University of Phoenix, Phoenix, Arizona, USA

• Bachelor of Science in Nursing University of Phoenix, Phoenix, Arizona, USA

• Associate of Science in Nursing, Antelope Valley College, Lancaster, California, USA

PROFESSIONAL LICENSE AND CERTIFICATIONS

•Registered Professional Nurse - Georgia

•Nurse Executive Advanced-Board Certified - American Nurses Credentialing Center

•Basic Life Support – American Heart Association

PROFESSIONAL ORGANIZATIONS

• American Nurse Association

• American Organization of Nurse Executives



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