CURRICULUM VITAE

PERSONAL DETAILS

SURNAME : SEFULU

FIRST NAME : MMAMOROGO ELAINE

DATE OF BIRTH : 12 OCTOBER 1985

GENDER : FEMALE

IDENTITY NUMBER : 851**********

NATIONALITY : SOUTH AFRICA

PRESENT ADDRESS : 1265 MATLASANE

EXT 2

VOSLOORUS

1475

EMAIL ADDRESS : ac3fe5@r.postjobfree.com

MOBILE NUMBER : 071-****-***

HEALTH : GOOD

MARITAL STATUS : SINGLE

DRIVERS LICENCE : NONE

HOME LANGUAGE : SETSWANA

OTHER LANGUAGE : ENGLISH

PERSONALITY

SKILLS & ATTRIBUTES: ABILITY TO MEET DEADLINES

TO WORK UNDER PRESSURE

GOOD PLANNING SKILLS

COMPUTER SKILLS

LISTENING SKILLS

TIME MANAGEMENT

MICROSOFT EXCEL

EDUCATIONAL HISTORY

HIGHEST STANDARD PASSED GRADE 12

YEAR OF COMPLETION 2005

SCHOOL ATTENDED VOSLOORUS COMPRIHANSIVE HIGH SCHOOL

SUBJECT PASSED MATHEMATICS

ENGLISH

SETSWANA

ACCOUNTING

ECONOMICS

BUSINESS ECONOMICS

EMPLOYMENT HISTORY

NAME OF COMPANY PICK N PAY

POSITION CASHIER

DUTIES CASHIER

EMPLOYMENT PERIOD FEBRUARY 2009 TILL OCTOBER 2010

REASON FRO LEAVING RESIGNED

NAME OFN COMPANY NUDEBT MANAGEMENT PTY (LTD)

DIVISION DEBT COLLECTOR/CUSTOMER SERVICE

POSITION CALL CENTRE AGENT

DUTIES IN-OUTBOUND CALLS

EMPLOYMENT PERIOD 27 FEBRUARY 2013 TILL DECEMBER 2014

Position : CLIENT LIAISING AGENT (TELKOM SA)

Key performance arrears

Resolve customer queries:

Attend to logged customer queries in line with query resolution principles established by the company

Contact customers in order to gain information, provide feedback and follow through on resolving and tracking their queries.

Make contact with internal departments and external parties in order to gain further information or seek solution to customer queries.

Report issues and variances that affect customer queries to management and other departments, ensuring that unresolved queries are escalated appropriately.

Improve the customer experience and service delivery by providing excellent verbal and written customer service

Efficiency and Productivity

Reach performance targets relating to productivity, adherence, turnaround time and quality.

Meet acceptable query type production levels and query resolution ratios.

Meet daily, weekly, and monthly service level targets.

Admin and reporting is conducted timorously and in accordance with required process and procedures.

Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems.

Provide relief services

When required, provide relief work in other operational departments in order to meet business requirements and customer needs.

Period of Service : July to date

REFERENCE

COMPANY NAME NUDEBT MANAGEMENT PTY (LTD) POSITION SUPERVISOR

NAME OF REFERENCE ELAINE JACK

CONTACT NUMBER 011*******

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