CHARLES D. LACKNER St. Louis, MO ***** 620-***-**** ac3fci@r.postjobfree.com

MARKETING PROMOTIONS PUBLIC RELATIONS ACCOUNT MANAGEMENT SALES

Disciplined performer with an entrepreneurial nature and a proven record of results in planning, operations, promotions and business development/sales. Prepared communicator and presenter. Accomplished rapport builder; effective in forming strong partnerships and alliances based on professionalism, execution and trust.

Organized, systematic planner. Knowledgeable negotiator. Thoughtful, accurate problem solver; comfortable with abstraction and tenacious in addressing detailed, complex requirements. Patient team leader with a reliable quality focus, a tireless work ethic and a passion for winning. Equipped to add significant bottom-line value.

PROFESSIONAL EXPERIENCE

WASHINGTON UNIVERSITY SCHOOL OF MEDICINE, St. Louis, MO August 2017–present

Team Member Campus Bookstore

Perform a multifaceted merchandising, inventory management and customer service role within 1,500 s.f. facility generating $.3 million in annual volume from sales of text books, supplies, special interest items, logo merchandise and convenience food.

NAMES & NUMBERS, St. Louis, MO 2004–2017

National Distribution Manager

Managed distribution of more than 4 million telephone directories into 62 markets in 13 states on a rotating annual basis. Coordinated with printers to assure quality, on time print production and drop shipping to Central U.S. destinations. Planned and managed trade show participation; selected and obtained promotional items and incentives. Managed vendor relations, 2 direct reports, up to 20 independent contractors and $1.5 million budget.

Brought order and function to formerly chaotic, leaderless operation by reorganizing both the distribution process and the team.

Developed annual operating budgets and forecasts.

Speeded cash flow by requiring recipients’ and advertisers’ signatures at the time of delivery and routinely resolving trucking and delivery issues and complaints within 48 hours.

Assured timely shipment and delivery by remaining in constant communication with freight carriers.

TRANSWESTERN PUBLISHING, Houston, TX 1985-2003

Southwest Regional Manager

Held similar role to above across 81 markets in 4 Central U.S. states (TX, LA, OK, KS). Negotiated supplier contracts; secured warehousing and mini storage as appropriate. Managed $1.8 million budget.

ENTERTAINMENT PLUS, Wichita, KS 1982-1984

Principal

Started up and managed talent agency. Established live talent roster and booked performers for academic venues, festivals, nightclubs and weddings in 6 Midwest states.

EDUCATION & PROFESSIONAL TRAINING

BS, Communication Arts, Lindenwood University, St. Charles, MO

Time Management and Motivation Franklin Time Management Total Quality Management

Tom Hopkins Sales Seminar TransWestern Publishing Sales Training Program

LEADERSHIP

Board of Directors, Southeast Kansas Recycle Center