Kim Fickes, SPHR

College Grove, Tennessee ***** 615-***-****

ac3f4o@r.postjobfree.com linkedin.com/in/kimfickes

Human Resources Business Partner

Talent Management ǀ Program Development ǀ Legal Compliance

Enthusiastic and driven Human Resources professional with a 15+ years’ experience in full-cycle recruiting, benefits and payroll administration, regulatory compliance, workforce planning, performance development, and change management. Recognized problem-solver with a strong desire to support a company’s success by enhancing its HR best practices. Highly effective at incorporating resourceful leadership skills to boost employee engagement and drive business objectives forward. Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions. Technical proficiency in Microsoft Office Suite, UltiPro, Kronos, ADP, HealthStream, and Taleo.

Highlights of Expertise

Strategic Workforce Planning

HR Regulatory Compliance

Employee and Management Training

Conflict Resolution

Policy and Program Design

Recruiting and Staffing Initiatives

Benefits Administration

Process Redesign and Change Management

Compensation and Payroll Administration

Team Building and Leadership

Career Experience

Mirror Lake Recovery Center, Burns, Tennessee

Deliver executive-level supervision to human resources department by engaging in workforce and succession planning, performance management, regulatory and policy compliance, benefits and payroll administration, and full-cycle recruiting.

DIRECTOR, HUMAN RESOURCES (9/2015 to Present)

Control and administer compensation, benefits, and other human resources programs for 150+ medical treatment facility employees; establish new procedures and changes to policies as needed. Review, acknowledge, and adhere to employment laws and human resources regulations and provide guidance and training to staff and management to ensure compliance with same. Complete special projects as needed, including the preparation of compliance and onboarding materials, while clarifying project objectives, setting timetables and schedules, conducting research, and developing and organizing information. Prepare relevant reports, including those related to turnover analysis, employee surveys, and safety reporting, through the collection, analysis, and summarization of data and trends. Offer counseling sessions to employees and recommend appropriate resolutions to work-related issues; document and investigate disputes and liaise with legal department regarding same when required. Update business acumen by participating in educational opportunities, reading professional publications, and participating in professional organizations.

Active member of the Senior Leadership Team; responsible for all human resources functions, including employee health and safety, workers’ compensation matters, training and development, and regulatory compliance.

Fluency in legal and regulatory mandates governing human resources and employment functions including the Commission on Accreditation of Rehabilitation Facilities (CARF), Equal Employment Opportunity (EEO), the Employee Retirement Income Security Act of 1974 (ERISA), the Fair Labor Standards Act (FLSA; wage and hour), and medical licensure requirements.

Administrator of 401(k) and benefits plans including medical, flexible spending accounts for medical and dependent care, life insurance, and short- and long-term disability. Process all claims against said plans including workers’ compensation claims. Manage the annual renewal and negotiation of all lines of coverage.

Streamline strategic workforce planning and change management initiatives designed to attract, retain, and motivate highly qualified professionals who have been identified as contributors to the growth and financial wellbeing of the company. Reorganized entire organizational structure to improve leadership visibility and strength. Encourage employee engagement while supporting company’s efforts to foster a high-performance culture.

Conduct full-cycle recruitment initiatives for the company, including conducting research on open positions, sourcing/interviewing appropriate candidates, and facilitating placement and retention of successful candidates. Solely responsible for the hiring and onboarding of 160+ employees over 18-month period. Establish appropriate training and development programs for staff; consult with management regarding specific on-the-job training needs.

Community Health Systems, Franklin, Tennessee

Managed human resources department by serving as an expert in transformational change management.

HUMAN RESOURCES MANAGER (6/2013 – 7/2015)

HUMAN RESOURCES SUPERVISOR (4/2011 - 6/2013)

Offered input and expertise to senior-level management regarding employee relations, including employee engagement and dispute resolution.

Appointed to lead committee created to conduct employee surveys; focused on improving employee engagement and reducing employee turnover on all levels.

Audited human resources policies, procedures, and reporting requirements to ensure compliance with legal and regulatory directives.

Additional Experience:

Human Resources and Talent Acquisition Manager, Charming Shoppes, Bensalem, Pennsylvania (1/2010 – 3/2011).

Human Resources Specialist (Contract), Siemens Water Technologies, Chalfont, Pennsylvania (12/2008 – 6/2009).

Process Manager, People & Organization, Mars Petcare US, Franklin, Tennessee (10/2007 – 5/2008).

Human Resources Manager, Talent Acquisition, Mars Petcare US, Franklin, Tennessee (10/2007 – 5/2008).

Education & Credentials

Master of Science, Human Resources Management

Southern New Hampshire University, anticipated 2018

Bachelor of Science, Business Management

University of Phoenix, 2004

SHRM Senior Certified Professional (SHRM-SCP), anticipated winter 2017

Senior Professional in Human Resources (SPHR), Human Resources Certification Institute,

Human Resources Management Certification, University of South Florida

Family Medical Leave Certification, University of South Florida

Professional Affiliations

Member, Middle Tennessee SHRM, 1998 – Present

National Member, Society of Human Resources Management (SHRM), 1998 – Present

Board of Directors, Falls Grove Community Homeowners’ Association, 2015 – 2017

Military Experience

United States Navy, Personnelmen, Honorable Discharge

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