CHARLES SHIPLEY, MBA

Phone 267-***-****

ac3f1r@r.postjobfree.com

SUMMARY

Senior IT Project Manager with experience in technical, manufacturing, financial services, pharmaceutical and consulting environments. Highly technical hands on Infrastructure Manager with extensive experience in the design, implementation, and administration of secure of IT Systems. Managed datacenters migrations to new and existing locations. Expertise in managing multiple worldwide projects simultaneously, such as building data centers from the ground up, infrastructure relocations, cloud computing technology, hardware & software upgrades, and architecture, infrastructure. Adeptly manages resolution of Tier I – III user support issues (desktop, WAN, LAN, SAN). Experience supporting Sales, Marketing, HR, Manufacturing, R&D, Finance, and Operations.

PROFESSIONAL EXPERIENCE:

GSK (ARTECH INFO SYS) Collegeville, Pa July 2017- Present

Senior Infra Project Manager, Global Data Center

Manage the Delivery of Infrastructure project based in the GDC (Global Data Center)

Provided Project Management for Infrastructure related projects.

Responsible for driving the project from the beginning to end.

Provided customer satisfaction and smooth delivery of LAN Based projects.

Coordinated with Network Engineering and Architects to ensure solid project delivery.

SAP Newtown Square, Pa Jan 2017 to June 2017

Senior Infra Project Manager, CIS GNS-Cloud Info Services

Provided Project Management of Cloud Computing and MPLS Infrastructure projects.

Responsible for SaaS infrastructure and high speed network connectivity World-Wide.

Gathered and Supported information for project planning, project tracking and infrastructure implementations.

Worked with Network Operations & Change Management to assure the smooth delivery of projects while keeping all customers updated at all times.

DE LAGE LANDEN (RABOBANK), King of Prussia, Pa 2012-2016

Senior IT Project Manager

Managed various Data Center focused projects while advising and supporting Infrastructure specialists, project sponsors and stakeholders in initiating new ideas, defining and documenting the processes and requirements and managing the projects which implement these initiatives.

Successful datacenter migration of telecommunication & telephony equipment to an outsourced datacenter.

Manage IT programs, in line with the IT strategy, in order to ensure that strategic directions are implemented through a range of projects which are aligned with each other.

Develops project plans and budgets based on the approach, business case, requirements, SDLC and after approval of senior management.

Coordinates and collaborates with Business Solutions/Project Stakeholders on business requirements.

Ensures execution of the project and monitors budget in order to ensure a quality project delivery and customer satisfaction.

Managed Datacenter technical staff while providing test, failover and technical documentation.

QUEST DIAGNOSTICS, West Norriton, Pa. 2011 – 2012

Senior Infrastructure Project Manager

Responsible for the management of the infrastructure project lifecycle from project definition/scope through implementation.

Employ project management methodologies and tools. Develop project plan and drive project milestones.

Identify, coordinate, and manage resources and key stakeholders for project.

PMP documentation related to infrastructure and creation of project plans.

Manage all communication plans, training and documentation.

Worked with Oracle/Cache/AIX/Linux/Unix refresh upgrade projects.

Deliver projects on time, at/under budget and within scope.

Communicate project status to all stakeholders on a regular basis throughout the lifecycle of the project.

SHIRE PHARMACEUTICALS, Wayne, PA 2009 – 2011

Director, IS Service & Vendor Management

Managed the delivery of IS service, infrastructure and computing technology needs for all PA offices,

regional offices and US specialty pharma field sales.

Ensured the effective delivery of outsourced services to the company by managing day-to-day relationship with IS Service Providers

Managed strategic and tactical guidance on sales technology issues to ensure computing needs of the US Specialty pharma field sales organization.

Worked with outsourced service provider to fully support and maintain global operational datacenter including a disaster recovery environment.

Measured, monitored and managed client satisfaction and provided remediation for client server related issues.

APPLIED CLINICAL INTELLIGENCE, Bala Cynwyd, PA 2007 – 2009

Information Technology Director

Led and managed the development of the technology department. Support for the Technology Data Center areas which included the Infrastructure, Architecture, Telecom, Application Server and technology helpdesk environments.

Maintained IT infrastructure while providing support for various operating systems and networking hardware to maintain security and reliability for the information technology data center.

Provided leadership and direction for fifty employees in the IT department.

Worked with vendor to create an outside DR backup facility to protect company data due to a disaster.

Ensured network security for IT datacenter hardware, software and SAN environments to maintain a secure environment.

Prepared IT budgets and cost estimations related to the IT departmental needs.

MERCK & CO., INC., West Point, PA 1997 – 2007

Associate Director, IT Global Technology

Led and contributed to world-wide infrastructure projects for servers hosting Merck’s research, sales, manufacturing, and corporate applications in support of products such as Gardasil, Arcoxia, Zetia, and Zocor.

Coordinated and managed a large datacenter migration which consisted of 3 datacenters into one large datacenter.

Directed up to 10 consecutive global system development project rollouts simultaneously with up to 20 extended in-house team members. Interviewed, hired, and oversaw up to five contract engineers for each project.

Managed customer relationships for applications supporting over 50,000 users. Met or exceeded all SLAs for timeliness of issue resolution. Followed up with customers to verify 100% satisfaction and to ensure that service levels met business needs.

Led team’s implementation of company-wide infrastructure change control guidelines which led to accurate, consistent server images and specifications.

Coordinated and maintained disaster recovery responsibilities taking tapes to an offsite backup warehouse incase of a DR. Testing and making sure that backups worked in the event of a disaster.

Migrated entire company from Exchange 5.5/Windows NT to Windows 2K/Exchange 2K.

Ensured current data storage infrastructure by implementing $4M EMC SAN storage project for Merck’s three main sites (Rahway, West Point, Whitehouse Station). Collaborated with vendor team to configure fiber and SCSI connections to ~100 corporate servers.

AETNA/US HEALTHCARE, Bluebell, PA 1996 – 1997

Information Technology Manager- Healthcare Information Technology

Oversaw hardware/software (HW/SW) project rollouts for up to ~5,000 users. Managed 10 analysts providing PC and network support to 2,500 users in Microsoft and Novell environments. Acted as highest point of escalation for unresolved Help Desk issues. Served as HR liaison, screening incoming interns, employees, and contractors for entire IT department each week.

Mentored new and existing employees on software upgrades and releases.

Coordinated weekly meetings to discuss operational challenges, recurring support questions/resolutions, customer satisfaction issues, and technology advances.

Provided a standard for HW/SW desktop and laptop configurations for all 5,000 users located in Blue Bell.

Managed site-wide rollout, implementation, and ongoing support.

Maintained vendor relationships for HW, SW, and licensing agreements.

Created warrantee database to manage timing of new purchases.

Directed processing of purchase orders worth up to $200K.

EDUCATION

MBA, Computer Information Systems, DeSales University, Allentown, PA

BA, Organizational Management, Eastern University, St. Davids, PA

AA, Electronics and Computer Engineering Technology, Bristol, PA

TECHNICAL TRAINING

Microsoft, IBM, HP/Compaq, Novell, EMC, Toshiba, Dell, Gandalf, Cisco, Citrix Installation/ Administration

Technical Consulting Services, Technical Project and Program Management, Software/System Architecture,

Technical Documentation.

CERTIFICATIONS

A+ Certified Systems Engineer, Novell Certified Systems Engineer, Microsoft MCP, Networking Technologies

TECHNICAL SKILLS

Microsoft Office Suite, VMWare, Citrix, Xen Server, SQL, C++, HP, IBM, MS Sharepoint Server, Vendor relationships, Negotiating, IT Troubleshooting, Presentations, Problem solving and communication skills, Project management, Technical SLA’s, Technical Documentation, Evaluating New Technologies, Training and supporting technical staff, BES Admin, IT architecture and design, Mercury, Remedy, Networking, Bridging, Routing, IP configuration, implementations, IT training, Exchange Server, Wi-Fi Connectivity, IBM, Middleware, Big IP, IIS.

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