Alaynna Tiggs

Forest Park, Georgia, ***** * 770-***-**** * ac3f0k@r.postjobfree.com WORK EXPERIENCE

TELETECH, Atlanta, GA

Virtual Team Lead, Nov 2012 - Dec 2016

Guided team members through completion of projects. Developed timelines for tasks. Delegated individual components to members of the team. Solved conflict quickly and effectively. Check to ensure that appropriate changes were made to resolve customers' problems. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

THE RUNNING DOCTOR, Fayettville, GA

Office Assistant, Apr 2009 - Nov 2012

Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.

MORGAN & MORGAN, P.A., Atlanta, GA

Legal Aide/Assistant, Mar 2007 - Apr 2009

Prepare legal documents, including briefs, pleadings, appeals, wills, contracts, and real estate closing statements.

Gather and analyze research data, such as statutes, decisions, and legal articles, codes, and documents. Prepare affidavits or other documents, such as legal correspondence, and organize and maintain documents in paper or electronic filing system.

DISCOVER MEDIA WORKS, Milwaukee, WI

Administrative Assistant V, Jan 2002 - Feb 2007

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. Coordinate or perform activities associated with shipping, receiving, distribution, or transportation. EDUCATION

UNIVERSITY OF PHOENIX, Atlanta, GA

A.S. Health Care Administration, Oct 2015

UNIVERSITY OF PHOENIX, Atlanta, GA

B.S. Psychology Candidate, Expected graduation, Apr 2018 ADDITIONAL SKILLS

Avaya*Microsoft Programs*Outlook*Sabre*Sales Force*Data & Numeric Entry*Typing 50 wpm