JONATHAN EDWARD GORDON

ac3exy@r.postjobfree.com

Phone: 404-***-****

Summary of Qualifications

Proactive and intelligent, skilled at solving problems related to most operating systems and applications. Well-educated, extroverted, results-driven professional who is adept in client satisfaction and time-to-resolution. Highly analytical, well-spoken, and multi-lingual engineer adept at working in dynamic environments, and prioritizing concurrent issues.

Key Areas of Expertise

Cisco Networking

Citrix Virtualization

VMware Administration

Liquidware Profile Unity

Microsoft Active Directory

UNIX Operating Systems

Microsoft Windows Server family

SQL and Microsoft SQL Server

Tricerat Screwdrivers

Web server administration

Professional Experience

Mainline Information Systems, Atlanta, GA 2016-

Senior Citrix & Compute Administrator – Onsite at Serta Simmons Bedding, LLC, Sandy springs, Ga

Administrates and Engineers a diverse high-availability Citrix infrastructure hosted on VMWare.

Works with application owners to understand requirements to develop solutions.

Devises and implements solutions.

Prepares the Operations teams for day-to-day support and develop operational guideline and procedures.

Monitors operations and serves as an escalation resource for issues and requests.

Designs and implement monitoring systems for application servers

Assists in planning and managing IT work streams (such as hardware and software refresh, security audit, etc.) according to a well-designed plan aligned across key interrelated functions.

Work closely with the Applications, BI, and Project Management team members to ensure that systems function together and meet SLAs (Service Level Agreement), goals and objectives.

Evaluates new technologies for usefulness in administration and deployment efforts

Assists in the analysis and resolution of technical problems.

Uses incident management tools to document and complete service requests within published SLA requirements.

Develops technical strategies and roadmaps for client's Compute environment and operations.

Develops and maintain effective working relationships with both management and IT personnel in a way that demonstrates an understanding of business problems, IT strategies, issues, and priorities.

Participates in development and implementation of strategies to meet organizational goals, ensuring that client and IT priorities are aligned and accomplished.

Dell Services Federal Government, Atlanta, GA 2016

Systems Analyst III – Onsite at The Center for Disease control and Prevention, Chamblee, Ga

Manages a multi-tiered high-availability Citrix infrastructure hosted

Administers a worldwide mobile workforce

Improves monitoring systems

Customizes web forms

Evaluates new technologies for usefulness in administration and deployment efforts

Performs Server Administration using RES ONE Automation and AppSense Environment Manager, and Altiris

CITRIX SYSTEMS, INCORPORATED, Milton, GA 2010-2015

Citrix is the cloud company that enables mobile workstyles empowering people to work and collaborate from anywhere, securely accessing apps and data on any of the latest devices, as easily as they would in their own office. – www.citrix.com

Technical Support Engineer, Web/UNIX Team

Provides technical support for Citrix web, Linux, and UNIX products to end-users, resellers, and internal Citrix employees.

Administers a worldwide mobile workforce

High rates of calls taken which promotes customer satisfaction.

Calls conclude quickly which allows for more phone calls per day and elevates customer satisfaction.

Engineer stop-gap measures for new problems which promotes customer confidence and loyalty.

Resolve deployment and operational issues for client receiver on a wide variety of Linux distributions.

S1 CORPORATION[1], Norcross, GA 2004-2008

S1 Provided Electronic, Internet, Telephone Banking, Payment Processing and other financial services via software for Windows servers, automated teller machines, and retail point of sale applications, primarily for banks, retailers, and credit unions.

– www.s1.com

Systems Administrator III 2007-2008

Fulfilled the role of Application Integrator for the adaptation of the Postillion Banking System into a data center environment and Technical Advisor for the redesign and integration of the Internet, telephone, and ATM banking platforms into a single platform of interoperable products.

Coordinated the install and configuration of Citrix Presentation Server in a datacenter VMWare environment with remote access

Built out the support structure for a PCI compliant environment.

Configured remote file transfer and PGP services.

Implemented remote management.

Scripted performance monitoring using Nagios.

Implemented Veritas Backup Exec to maintain reliable archives of the farm servers.

Deployed SAN and NAS for shared storage.

Senior Technical Analyst II 2004-2006

Provided Technical Support for the QUP Internet and Telephone Banking System Products to Banks and Credit Unions.

Provided advanced technical support for proprietary Internet and telephony banking software

Reverse engineered undocumented legacy applications

Wrote BASH scripts to facilitate banking conversions

Regression tested and isolated defects in new code.

Maintained HPUX SMTP relay for datacenter operations

SME for RSA Adaptive Authentication (AKA PassMark)

Performed SSL certificate installation

VOLT TECHNICAL SERVICES, Atlanta, GA 2000-2002

Volt utilizes a complement of Talent, Technology and Consulting capabilities to offer expert solutions to enhance workforce flexibility, productivity and profitability. – www.volt.com

Technical Analyst – Onsite at Hewlett Packard, Atlanta, GA

Provided technical support for commercial software and hardware.

Single point of contact for all computing issues involving commercial software.

Corrected misconfiguration of Windows operating system settings.

Quick identification and resolution of general problems.

Prompt and accurate capture of call detail in case tracking system.

COMPUSA, Atlanta, GA 1998-2000

CompUSA is a retailer and reseller of consumer electronics, technology products and computer services.

Compact Technology Specialist

Provided technical information to customers and sales reps to facilitate sales.

Made informed recommendations regarding the upgrade of customer hardware and software

Maintained inventory of upgrade components

Liaison between customers and technical services.

COMPUTER CITY[2], Atlanta, GA 1994-1998

Computer City was a chain of computer superstores and featured name-brand computers, software and related products.

Sales Engineer 1997-1998

Provided technical information to customers and sales reps to facilitate sales, Demonstrated products to enable customer to experience the benefits of the products. Designed and built demonstration systems..

Supervised the sales team

Verified the functionality of demo units

Matched the needs of customers to the benefits of available product

Provided product training to retail sales representatives

Resolved customer complaints

Provided technical support to customers

Retail Salesman 1994-1996

Aided average consumers to make technology purchases they will enjoy.

Contributed to team effort by accomplishing related results as needed

Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications

Education

Incomplete GPA 3.0, BS Electrical Engineering, Georgia Institute of Technology, Atlanta, GA, 2002-

GPA 3.0, AS Engineering, Georgia Perimeter College, Atlanta, GA, 2001

Languages

English, Native; Portuguese, Fluent; Spanish, Advanced; Russian, Beginner

Professional Development

Cisco Certified Network Administrator (CCNA), Microsoft Certified Professional (MCP), Citrix Certified Enterprise Engineer (CCEE), Citrix Netscaler Certified Professional (CCP), Citrix Certified Professional for XenMobile.

[1] S1 Corporation was acquired by a competing payment software company, ACI Worldwide, Inc., during October 2011.

[2] CompUSA completed the takeover of Computer City in September 1998.

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