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Customer Service Sales

Location:
Waco, TX
Posted:
November 21, 2017

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Resume:

SHELBY M. LEYENDECKER

**** ****** ****** #***, ****, TX 76710

Home: 254-***-**** - ac3e3o@r.postjobfree.com PROFESSIONAL SUMMARY

Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Detail-oriented with expertise in problem solving and managing daily office functions. Management experience with a strength in managing multiple projects simultaneously and fostering a cohesive staff.

WORK HISTORY

12/2014 to Current Assistant Stores Manager

7-Eleven – Waco, TX

Manage paperwork and deposits, as well as making sure all sales points are being made within the store.

Logging and keeping track of inventory.

Ordering merchandise: checking and putting inventory up when it is delivered. Monitoring, adjusting (when needed), and approving payroll. Making and following up cases for in store maintenance. Construct weekly work schedules.

Operate electronic cash register used to process credit cards, debit cards, cash, checks and various payment methods.

Provide professional customer service and courtesy to all store patrons. Count money and monitor store activity.

Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.

Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales. Matched purchase orders with invoices and recorded the necessary information. 09/2013 to 11/2014 Call Center Customer Service Representative American Income Life Insurance – Waco, Texas

Received incoming calls of customers regarding life insurance policies. Explained various coverage's and payment options with customers. Answer questions and concerns.

Handled escalated calls, and handle any email/faxed correspondence. Provided professional customer service and courtesy to all policy holders and agencies.

Followed up with over [Number] customers each week to verify that they were satisfied with purchases.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Determined customer needs by asking relevant questions and listening actively to the responses.

05/2013 to 07/2013 Waitress

Cricket's Grill & Drafthouse – Waco, TX

Greeting and sitting people in a timely manner, served drinks and food orders. Served food and drinks in a timely manner.

Operated electronic cash register used to process credit cards, debit cards, checks, cash and various methods of payments.

Provided professional customer service to all patrons. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

10/2012 to 04/2013 Roi Medical Records Correspondence Clerk Examination Management Services Inc – Waco, Texas

Handled mail, fax and email correspondences.

Made outbound calls to hospitals to retrieve medical records for insurance companies.

Sorted through De Vinci Medical Record System and paid invoices to proper entities.

Correctly coded and billed medical claims for various hospital and nursing facilities.

Prepared patient charts accurately and neatly for the clinic. Accurately posted and sent out all medical claims. Maintained and updated collections tracking spreadsheet to help organize payment information.

Prepared patient charts, pre-admissions and consent forms as necessary. Maintained strict patient and physician confidentiality. Submitted electronic/paper claims documentation for timely filing. Diligently filed and followed up on third party claims. 06/2009 to 07/2011 Cashier/ Car Hop

Sonic Drive Thru – Waco, Texas

Closed store down at night and ensured all car hop duties were complete. Added all monetary receipts at the close of shifts to maintain accurate financial records.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members. Displayed enthusiasm and knowledge about the restaurant's menu and products. Spoke with patrons to ensure satisfaction with food and service Communicated with other kitchen team members to ensure food was prepared on time and correctly

Maintained high standards of customer service during high-volume, fast-paced operations.

Reported to each shift on time and ready to work.

Strictly followed all cash, security, inventory and labor policies and procedures. Greeted customers and provided excellent customer service. Built loyal clientele through friendly interactions and consistent appreciation. SKILLS

Effective leader

Staff training/development

Consistently meet goals

Efficient multi-tasker

Exceptional interpersonal

communication

Budget development

Deadline-oriented

Employee scheduling

Conflict resolution

Customer service-oriented

Organized

Medical terminology knowledge

Trusted key holder

MS Windows proficient

Strategic sales knowledge

Multi-line phone talent

Quick learner

Organized multi-tasker

Filing and data archiving

HIPAA compliance

Quality assurance

Types 60 WPM

Attention to detail

OSHA compliance

Customer service oriented

Organized

Medical terminology knowledge

Trusted key holder

MS Windows proficient

Strategic sales knowledge

Multi-line phone talent

Quick learner

Organized multi-tasker

Filing and data archiving

HIPAA compliance

Quality assurance

Types 60 WPM

Attention to detail

OSHA compliance

EDUCATION

2017 Associates of Human Services : Human Services Mclennan Community College - Waco, TX

2011 High School Diploma:

University High School - Waco, TX

CERTIFICATIONS

Highly-accomplished and detail-oriented professional successful at attaining business goals through in-depth financial analysis, budget strategy design and sales development and execution.



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