Michael Harwell

Hickory, NC ***** – ac3dzj@r.postjobfree.com - 828-***-**** - www.linkedin.com/in/michaelharwell

SUMMARY

Results oriented Information Technology Professional with over 15 years of diverse experience in a Fortune 500 company providing technical expertise and management in SAP Basis Administration support with both onshore and offshore resources. Coach and mentor that understands the value of team work and can provide results independently.

Team Leadership SAP BASIS Administration SAP Security

Vendor Relationship Process Improvements SOX Compliance

Cross-functional Teams ITIL Sharepoint

AS400 Administration COBOL RPG III.IV ILE

PROFESSIONAL EXPERIENCE

CORNING Incorporation - Hickory, NC 2001-2016

SAP Basis Service Delivery Manager, 2015 - 2016

Managed the SAP Basis Service Provider to maintain that all SLA requirements were met by established key performance indicators of their Service Level Requirements.

Managed the escalation process for SAP Basis incidents and their resolutions to ensure that contractual obligations were met and cost penalties were avoided.

Graded the performance of the Vendor on measurements of success of their identified SLRs to ensure that only the top performing vendors received work.

Met SOX Compliance requirements by overseeing the company policy and processes were followed.

Coached the vendor daily in incident resolution and ticket handling.

Managed the transition of new services into operations to validate all requirements were met for support acceptance.

Provided Continuous Service Improvements suggestions to help cut costs and improve services.

Provided communications to Key Stakeholders of planned outages, monthly system refresh schedule of QA systems, and Quarterly HAPOs (High Availability Planned Outages).

Managed the execution of the monthly QA system refreshes to prevent interference of project team testing.

SAP Basis Team Leader, 2009 - 2016

Managed the SAP BASIS Operations Team to meet and exceed Service Level Agreement requirements as well as support ongoing projects through go-live implementations.

Increased service level performance and reliability by managing, supervising and documenting the completions of corrective actions and preventive actions related to SAP Basis.

Managed the execution of adding functionality within Solution Manager (Job Scheduling, Job Monitoring, Data Volume Management, System Monitoring, Business Process Monitoring, and Charm).

Met compliance requirements by ensuring SAP Basis were SOX compliant by providing support to internal and external audits.

Completed transition ahead of schedule which was identified in the SOW, by leading Managed Service Assumption of Services and providing required process, procedures and work instruction documentation.

Senior SAP Basis Administrator, 2006 -2016

Provided technical support for multiple projects over all SAP Instances. Administered SAP Security systems, installed requested SAP add-ons and support packages, and performed monthly system refreshes and copies.

Implemented and supported SAP ECC, SRM, SCM, CRM, GTS and BI 7.0.

Ensured legal compliance by installing Polish/Danish legal change packages (LCP) and KMD of EMEA HR system

Installed and configured Solution Manager for Early Watch Alert Reports,

Reduced SAP data volume by supporting/upgrading and configuring the OPENTEXT/IXOS data and document archiving software.

Led multiple projects in upgrading multiple third party software that was attached to the SAP Environments.

Saved over $80,000/year by implementing third party software, Gold Client, to create SAP test environments with smaller data samples.

Provided SAP Security Administration & Authorization including activity groups, and profile generator (PFCG).

Senior Programmer Analyst, 2001-2005

Supported and enhanced the Supply Chain software from ASI using the AS/400 and COBOL. Led multiple projects to upgrade third party software.

COMMSCOPE - Hickory, NC 1998-2001

Senior Programmer Analyst and AS400 Administrator

Maintained AS400 system installation, upgrades and testing. Implemented JD Edwards One World, SynQuest and Warehouse Management System (Logistic Pro).

SKILLS

SAP: Basis (ECC, HR, GTS, BW, CRM, SCM/APO, EBP/SRM, Solution Manager, Security, TREX, ADS) (10+ years), SAP Databases (Oracle, MaxDb), SAP Operating Systems (Redhat Linux, Window Server 2003/2008), SAP 3rd party software (Security Weaver, Gold Client, Opentext/IXOS (7 years), Taxware and uPerform),

AS400: Administration and Development (Cobol, RPG III/IV ILE, CL) (10+ years), JD Edwards,

SynQuest, Citrix, Microsoft Office, Microsoft Project, Sharepoint, ServiceNow, ITIL

EDUCATION

Bachelor of Science - Business Administration in Information Systems

Appalachian State University - Boone, NC

CERTIFICATIONS

SAP Certified Technology Associate – Root Cause Analysis for SAP Solution Manager

ITIL Foundation Certificate in IT Service Management

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