Margaret Riddle

General Store Manager - TMX Finance

Covington, GA 30016

ac3dy5@r.postjobfree.com

678-***-****

Motivated, results-driven, poised and professional Manager with over 15 years of experience providing staff training and development, sales, financial services and customer support. Detailed oriented, innovative thinker, skilled in setting priorities and strong communications skills. Recognized as a compassionate but fair leader, a true team player with a reputation for producing high quality work. Work Experience

General Store Manager

TMX Finance

May 2008 to Present

• Manage staff of employees; responsible for training/development, timecard management and monthly employee evaluations

• Responsible for reviewing and approving new loans, circulating marketing materials and providing account management

• Make store deposits and process payments using a variety of methods such as cash, credit/debit and Western Union; ensuring all employees' teals and cash drawers are balanced

• Handle all invoicing for vehicle repossessions utilizing m.r.s. system and perform consumer collections Managing delinquent accounts and work closely with customers to set up payment arrangements including settlement accounts for impaired collateral, or insurance payouts.

• Generate and review daily, weekly and monthly reports relating to the store's budgets and goals using k.p.i reports rolling report, and p.l. statements. Prepared monthly marketing community events with local vendors. weekly webnair conference call with district manager. Performed monthly title audit to insure lein placement on title transfer title buyouts. Conducted sale of vehicles to direct dealer's or through auctions. Manager

Advance America

January 2002 to October 2007

• Managed daily operations of payday loan company

• Performed opening/closing procedures

• Established new loan accounts to include income based loans

• Approved all funded loans

• Handled all bankruptcy, legal and settlement accounts sent out deliquency notice to clients

• Completed monthly evaluations of team members trained and developed staff.

• Conducted midday bank deposits of large amounts of cash handled all checks processed accordingly to FDIC . Collections, customer service performed monthly audit and nightly performance numbers to district manager. Team Leader

ACN Communications

October 1996 to May 2001

• Served as Team Lead to 10 associates responsible for overseeing the establishment of telecommunication commercial services insuring prompt answer of calls and delivery of impeccable customer service.

• Responded to escalated calls professional while ; carefully listening to customers concerns and finding effective resolutions. Performed monthly employee evaluations, and weekly meetings to give motivation, feedback of previous weeks performance,and assist with training tools needed to assist team. I conducted weekly conference calls with firms prospective clients with presentation of services to close large corporate contracts. Participated in quarterly state to state company marketing campaigns with DVP. MARGARET TUCKER

Education

Certified Paralegal

Wayne State University - Detroit, MI

Skills

Effective listing skills, great communicatons skills.training and. developing staff. Microsoft office word typing ulti pro mrs, system, (10+ years)

Certifications/Licenses

Paralegal

October 2002 to Present

Applied law principal