LINA KURIAN

***** ***** **, ********, ** ***** (C) 208-***-**** ac3dy3@r.postjobfree.com

Professional summary

Team-oriented self-starter bringing years of expertise in training, management and process optimization in the Food industry arena. I am looking to take up new challenges in the recruiting industry and apply exceptional communication, analytical and organizational skills.

Skills

Experience

Customer service phone representative April 2016 - Present

Sitel group

Worked on two SITEL campaign ( Banking industry, Toys R us)

Average of 40 calls/day

Assist customer place and review their orders and/or rewards

Solve customer complaints issues on products

Solve customer technical issues online

Director of Quality Jul 2015 - Dec 2016

B and D Foods (leader in frozen protein segment)

Responsible for creation and maintenance of the plant quality assurance and Food Safety program (SQF Level 2).

Designed manufacturing training programs on GMP and HACCP for plant operators, supervisors and managers

Primary liaison with customers, third party auditors, sales, vendors, USDA and FDA.

Process engineer Jun 2008 - Oct 2014

Lactalis group (France and US, leader in the dairy segment)

Head of Process optimization projects (continuous improvement champion): process design, CIP

(cleaning in place) time and cost optimization, creation of GMP and HACCP training program, waste reduction.

Managed and supervised cheese and dairy production departments over 60 production workers (scheduling and vacation, supplies planning, responsible of day to day safety, quality and sanitation.

Interface with maintenance, R&D and quality departments).

Implemented ISO 9001 standard in both France and US plants

Education

Master in Food Science and food business administration: Food processes 2008

UNILASALLE - Beauvais campus Beauvais, Hauts-de-France, France