Jemelyn T. Pangan

Email address: ac3dlz@r.postjobfree.com

Address: Building #13 street 873 AMR BIN OTHMAN

Old Airport Road

Contact #: +974********

Passport Number: EC7570162

Visa Status: Husband Visa

CAREER OBJECTIVES:

To obtain a position as a team player in a people oriented organization where I can maximize my customer service experience in challenging environment to achieved the corporate goals.

To achieve the goal and to rich the top .And I am willing to accept any work or expansion of knowledge to produce any needs of the company and help the company.

SUMMARY OF QUALIFICATION

Creative and innovative with modern technologies.

Highly confident and persuasive team-builder, able to motivate and communicate to achieve exceptional business performance.

Dependable and reliable in supporting and enabling team effort to produce genuine development coupled with excellent communication skills.

Dynamic and self-motivated, able to work with minimum supervision and multi-task work, prioritizing work according to requirements.

Self-confident, excellent team player and ability to learn new things quickly.

WORK EXPERIENCES:

GO SPORTS (AL MANA FASHION LLC) YAS MALL and ABU DHABI MALL-from NOVEMBER 4,2014 to NOVEMBER 30,2016.

Tasks

1.Selling & Customer Service

To personally provide excellent standards of selling & customer service by:

-Maintaining and providing comprehensive product information to customers.

-Understanding and demonstrating customer care and high levels of customer service

-Displaying good listening skills to identify customer needs

-Confidently making and closing sales

-Looking for link selling opportunities which will increase basket spend

-Understanding the importance of bestselling lines and feature hotspots

To actively monitor and provide the selling team with feedback and regular coaching on all of the above.

2.Merchandising

Replenish stock and maintain high standards of merchandising and housekeeping by ensuring that goods are attractively displayed and correctly priced in line with ticketing guidelines.

3. Teamworking

To work as part of the sales team to achieve personal and department/store objectives through:

-Carrying out additional duties, appropriate to grade, as and when required eg. Acting as a buddy to new starters

-Supporting and helping colleagues with their work and getting behind company initiatives as and when they arise

-Showing a genuine want to help the team achieve its objectives

-Using initiative at all times

-Having the ability and willingness to acquire job related skills and knowledge through self-development and by learning from others

-Demonstrating flexibility in order to meet store needs and special events eg. Sale, peak trading periods, floor moves

4. Operations

To deputies in the absence of the Floor Manager/Floor Supervisor.

To organize daily tasks relating to replenishment, cleaning, ticketing and associated paperwork.

To assist the Floor Manager/Floor Supervisor with the co-ordination of breaks and rotas.

To ensure that all paperwork relating to replenishment, RTS and transfers is completed and returned within the given timescales.

5. Communication

To communicate effectively with line management on a daily basis to ensure they are:

-Adhering to company policies and procedures on timekeeping, absence reporting, customer service etc

-Actively supporting and communicating with colleagues, customers and managers.

6. Till Point Operation

Ensure that all till point operations are carried out in line with company guidance.

7. Health & Safety

To comply with Company standards in Health & Safety, Fire and Emergency, thus providing a safe environment for colleagues and customers.

8. Theft & Loss

To be alert to fraudulent notes, suspicious behaviour and theft – taking appropriate action as required.

9. Appearance

To maintain a well groomed appearance at all times in line with the uniform policy.

LIWA TRADING ENTERPRISES L.L.C

AL Wahda Abu Dhabi – From Sept. 18, 2012 to Sept. 17, 2014-(LA SENZA/ GANT SHOP) is the leading company here in UNITED ARAB EMIRATES which handle high

end brand. Like GANT, calvin klein,blanco,nautica,Lee jeans and more high end brand.

Ensures that the shop floor and shelves are kept clean and tidy at all times.

Greets customers and serves efficiently and courteously on the shop floor in order to ensure the provision of the highest standards of customer service at all points in the shopping experience.

Replenishes and re-merchandises stocks on the shop on an ongoing basis in order to ensure maximum range and size availability at all times.

Arrange and displays merchandise, under the direction of the Manager in order to promote sales.

Helps customers locate, select and try on shoes, providing advice on style, fashion and color if required, in order supporting purchase decision/s.

Watches for and recognizes security risks and thefts, preventing or handling these situations as far as possible in order to minimize losses.

Maintains Knowledge of current sales and promotions, policies regarding payment and exchanges and security practices in order to ensure store policies are adhered to at all times.

Solves critical store operational problems including customer’s complaints, in order to ensure operational effectiveness and to increase customer’s satisfaction.

Also a Sales Associate performs this following tasks:

Handling sales matters

Keeping the store in line with Health and Safety Regulations.

Participate in Doing Merchandising

Attending sales meetings

Keeping abreast of stocks and merchandise level

SEMINAR ATTENDED:

Customer Service Training

Customer service Training(DUBAI)

On The Job Training(DUBAI)

Environmental Health and Safety Training(DUBAI)

First Aid Training(DUBAI)

Fire Fighting Training(DUBAI)

100 Hours Finishing Course for Call Centre Agent

One Week Training for Cashiering

EDUCATIONAL BACKGROUND:

Tertiary UNIVESITY OF BOHOL

BACHELOR OF SCIENCE IN PHARMACY

Secondary IMMACULATE CONCEPTION

PERSONAL DATA:

Age: 29

Gender: Female

Height: 5’2”

Body Built: Medium

Complexion: Brown

Date of Birth: May 15, 1988

Place of Birth: Zamboanga del norte

Civil Status: Married

Religion: Alliance

Language Spoken: English/Filipino

CHARACTER REFERENCES:

Available upon request.

Contact this candidate