CURRICULAM VITAE

EDWARD JOSEPH

Phone Mob: 050*******

Email: ac3djf@r.postjobfree.com

Career Objective Any position in the Department of Operations / Customer Service in a reputed organization in the Express industry. A post which can utilize my experience and expertise acquired from various facets of Operations.

Professional A dynamic and versatile individual with a talent for multitasking. 20 years of experience in

Summary operations / Customer Service from highly reputed Multi-national Express and logistics companies in Bangalore, India and 10 years in Dubai,. Ability to handle any aspect of operations owing to the wide exposure gained.

Professional Experience:

2017 – Till date Agility Global Logistics, Dubai

Designation Customer Service Executive

- Handling inbound shipments for DBSA-Doosan Benelux South Arica, and BOBCAT

- Track shipments and co-ordinate with nominated agents and co loaders for collection of

Inbound Sea and Air Shipments

- Coordinating with the transportation team and providing timely booking of trucks to

clear the shipments

2015 – 2016 Agility Global Logistics, Dubai

Designation Customer Service Executive

- Handling both inbound and outbound for a Major Pharmaceutical client Sanofi Avantis,

-. Customer’s order processing and preparing daily schedule for the operation accordingly

to the details of the order Ambient, Cool Chain and Controlled medicinal and sensitive

products

- Coordinating with the nominated agents for collection of shipments and providing timely

booking of trucks with the transportation team and Exporters / Forwarders.

- Coordinating with the warehouse team for arranging MOH samples for inspection for

outbound to ensure smooth flow of shipments.

- Well versed in shipping terms to understand the responsibility of shipper and consignee,

- Interact with operation / other departments for resolving customers complaints.

2007 – 2015 Agility Global Logistics, Dubai

Designation Client Service Executive

Handling Mitsubishi Fuso and Truck Bus Corporation (MFTBC) Major client like Alesayi Motors, Saudi, Habtoor Motors UAE, Mercedes Benz South Africa and other African clients like Ghabbour Egypt, Dal Motors Sudan and Enitco Ethiopia etc,

Customer order processing (Special Handling. Daily Order, Stock Order) & following up for special handling parts with Japan. Also processing campaign orders with agreed special prices.

Coordinating with nominated agents for collection of shipments providing timely responses to the customer’s queries via calls and emails.

Coordinating with Logistics department related to claims.

Monitoring customer backorder level and update backorder situation and ETA.

Coordinate and follow up with Japan on the pending inquiries of the customers.

Coordinate and follow up with Japan to set the price in the system.

Update our customers weekly on their Performance Incentive Quarterly target and also encourage them to place additional orders in case of shortfall to achieve their quarterly target.

Update our customers every week on their MoGS (Modified Get Share) achievement and deviation.

Update our customers beginning of every month on the Monthly Performance Newsletter of their previous month which contains Actual performance and PI target, Monthly order forecast v/s actuals, MoGS achievement and Dubai Fill rate to customers.

Internally update the status of the special tools and Initial Fuso orders of customers and send to MFTBC before end of every month.

Prepare the Inbound containers details and forward to Logistics department to plan accordingly. Also update the Bill of Entry No. in the system before start receiving the containers.

Using D2s System as well as Exceed Workstation 4.0

Coordinating with MFTBC Japan and CSR Team on certain heavy parts change of transportation mode from Air to sea.

Working on company’s in-house billing system (JOB ORDER BILLING SYSTEM)

Telco with our customers once a week.

2000 - 2004 TNT India Ltd, Bangalore

Designation Operations Executive (Reporting to Operations Manager)

- Execute all processes involved in handling inbound/outbound shipments.

- Supervise and monitor activities of 9 GSAs, maintain their performance logs.

- Ensure timely PUDs by GSAs that exceeds customer expectations.

- Handle WEF (World Express Freight) consignments and IM (International Mail).

- Track shipments and assist customer service in handling customer complaints.

-Interact with Credit control for rate enquiries and supervise GSA team for credit

Collection.

-Co-ordinate with all branches in India/Abroad for various shipments.

-Handle Inventories for Bangalore depot.

-Proactively generate sales leads.

1998 – 2000 First Flight Couriers Ltd, Bangalore, India

Designation Customer Service Executive

-Handle all domestic/international customer queries and escalate if required.

-Interact with operations / other departments for resolving customer complaints.

-Take bookings for pick-ups and co-ordinate with PUD Executives for timely pick-ups.

-Organize for inbound premium-shipment-deliveries directly from Airport to Customer destinations.

-Proactively make follow-up calls with customers for more business.

-Use tactics and divert business from competitors.

1994 – 1998 Blue Dart Express Ltd, Bangalore, India

Designation Operations Staff (Surface)

-Handle surface operations for inbound/outbound cargo shipments

-Co-ordinate PUDs - domestic for Blue Dart and international for FedEx (International service partners of Blue Dart).

-Handle clearance of commercial shipments in Blue Dart Aviation.

-Lead the PUD operations team (30 staffs) to reach company's targets.

1990 - 1994 - Have acquired experience in the service industry (The Oberio Hotel) providing

Technical maintenance support and the automobile industry as Stores Assistant.

Software’s - WMS (Warehouse Management System) - Exceed Work Station.

-SAP ( D2S ) and Infor

-Microsoft

- Job Order Billing System

Academic & - Bachelor’s Degree, from the University of Tamil Nadu

Other Qualification - Certificate of Training in DOJ, ‘Customer First’ philosophy, Health and Safety

- Crash course in Computer Hardware

- Crash course in Personality Development and Communication Skills.

Personal Data Date of Birth - 04/12/1969

Nationality - Indian

Marital Status - Married

Visa Status - Employment Visa (Transferable)

Driving License - UAE driving license

Hobbies Music, Sports (hockey/football), Bodybuilding

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