SHENA A. JONES-MOUNT **** Jim Lee Road • Tallahassee, FL 32301
850-***-**** • ac3dcw@r.postjobfree.com
OBJECTIVE
Ambitious, enterprising professional seeking a long-term position that utilizes my excellent analytical, communication, and organizational skills to support an organization’s primary objectives.
PROFESSIONAL BACKGROUND
Financial Specialist Sept. 2016- Dec. 2016
Florida Office of Financial Regulation, Division of Securities, Tallahassee, Florida
Perform advanced analysis and examination of complex investment adviser applications and amendments for firms, branch offices, and associated persons to ensure compliance with requirements for registration pursuant to Chapter 517, F. S.
Assist in conducting an investment adviser orientation program for firms whose registrations have recently been approved by the Bureau.
Coordinate and assist in general projects relating to the registration records and the application process, on an advanced level and with limited instruction. These projects will include researching and interpreting regulations, change of control, review of capital net requirements, and ADV Part 2 amendments.
Handle routine general questions conferring with attorneys, accountants, regulators and the investing public regarding laws, rules, regulations, and department policies under Chapter 517, F.S. and regarding the registration records maintained by the Office pursuant to Chapter 517, F.S.
Process federal-covered investment adviser notice filings. Analyze registration and enforcement records maintained in various computer and manual record-keeping systems in order to prepare and maintain status reports to monitor workload.
Perform other related work as required.
Financial Examiner Analyst II. Jan. 2013- Sept. 2016
Florida Office of Financial Regulation, Division of Securities, Tallahassee, Florida
Performed analysis of complex Broker Dealer Agent Registrations with criminal and other disciplinary matters to determine if they are in compliance with Florida Statutes, the Florida Securities and Investor Protection Act. This includes review and analysis of FINRA disclosures, and enforcement/examinations in the REAL System.
Prepared written reports to legal detailing the results of these disciplinary issues. Answers correspondence and telephone requests with respect to the registration process.
Social Service/Human Service Analyst Internship Sept. 2012- Jan. 2013
Leon County, Health and Human Services, Tallahassee, Florida
Conducted research on healthcare trends and issues, and community health collaboration initiatives.
Researched and analyzed data. Prepared reports and board agenda items based upon research.
Assisted with identifying external funding sources such as grants, to leverage funding of the Primary Healthcare Program.
Performed contract management of the Primary Healthcare Program.
Assisted with logistics in preparation for Healthcare Advisory Board meetings.
Assisted with policy and procedure reviews and revisions for the Direct Emergency Assistance Program.
Processed Medicaid billing. Maintained the Primary Healthcare Utilization Reports.
Retailer Contract Specialist Sept. 2007- Sept. 2012
Florida Lottery, Retailer Contracting, State of Florida, Tallahassee, Florida
Screened and deposited fees for retailer applications using lottery Systems.
Processed and audited lottery retailers’ files to ensure compliance with policy and procedures.
Managed and amended retailer contracts.
Communicated with retailers and external agencies to resolve contracting issues.
Performed confidential research of information utilizing SOS, DAB&T, DOR, FDLE, and Experian websites.
Conducted financial analysis related to posting financial securities.
Obtained retailer sales volume and inventory amounts in calculating CDs and Bonds.
Supported District Office personnel by providing information, documentation, and interpreting policies and procedures.
Financial Specialist Feb. 2007- Sept. 2007
Florida Lottery, Claims Processing, State of Florida, Tallahassee, Florida
Validated and audited lottery claims utilizing lottery databases.
Processed State Owed Debts, including the recovery of child support debt.
Resolved issues associated with validating and paying lottery claims. Paid lottery claims.
Supported District Office personnel by providing information and interpreting unit policies and procedures.
Communicated with contracted retailers and external agencies to resolve contracting issues.
Visitor Services Administrator June 2005- Feb. 2007
VISIT FLORIDA, Tallahassee, Florida
Provided administrative support to upper management.
Conducted internet research to fulfill online request for information.
Administered and coordinated various revenue and non-revenue generating programs and projects.
Developed registration forms and surveys and tracked industry participation.
Coordinated graphic needs, which included sponsor boards and signage.
Coordinated the preparation of press releases and events roster with the Public Relations division.
Maintained the Florida Information Network (FIN) content and conducted on-going quality assurance review of the program.
ACADEMIC BACKGROUND
Master of Business Administration degree in Healthcare Management
University of Phoenix Online, Phoenix, Arizona
Fall 2011
Bachelor of Science degree in International Affairs
Minor in International Marketing and Management
Florida State University, Tallahassee, Florida
Fall 2002
Associate in Arts degree in Liberal Arts and Sciences
Tallahassee Community College, Tallahassee, Florida
Spring 2000
AFFILIATIONS and ACHIEVEMENTS
International Business Honor Society, Delta Mu Delta (DMD).
SKILLS
Advanced Microsoft Office Word, Excel, PowerPoint, and Outlook.
15+ years Customer Service Experience
Certified General Office Clerk of the Legal Secretary Program
Certified Clerical Support of the Legal Secretary Program
Certified Administrative Support of the Legal Secretary Program
Completed [FIN108] MyFloridaMarketPlace (MFMP) Requisitioning Training