Customer Service Manager
Resume:
ROSANNA CASTRO
North York, Ontario M3L 2H8
ac3dba@r.postjobfree.com
OBJECTIVE
Paralegal with excellent MS office and software knowledge: available to provide research oriented administrative skills. To secure a position as a paralegal in a law firm that specializes in Civil Litigation.
Core competencies
Legal Computer Applications
Legal Communication & writing
Introduction to the Legal System
Legal Research & Writing
Small Claims Court
Torts & Contract
Criminal Law
Provincial Offences and Motor Vehicle Offences
Administrative Law
Tribunal Practice & Procedure
HIGHLIGHTS OF QUALIFICATIONS
Dynamic, courteous and energetic personality with 10 years’ experience in customer
service, sales and hospitality
Excellent interpersonal skills and effective negotiation skills
Polished and professional, possessing a positive attitude
Proven communicator who is fluently bilingual in English and Spanish
TECHNICAL SKILLS
MS office: Words, Excel, Power Point and Outlook
PC Law and ACL3
EMPLOYMENT EXPERIENCE
Assistant Manager, Storage Mart 2012-2014
Handled all customer and business inquiries
Supervised and trained new hared
Responsible for scheduling, payroll and instructing team on policy and procedures
Recoding customer transactions and in cash, credit and debit
Exceeded customer service standards at every customer interactions
Customer Service Representative/Manager, TD Canada Trust 2006 – 2010
Managed all customer and business inquiries, concerns and transactions
Handled cash daily in excess of $10,000+
Supervised and trained new tellers
Responsible for scheduling, payroll and instructing team on policy and procedures
Worked with customers to ensure bills, financial records and account information were all in good standing
Promoted from Business Teller to Customer Service Manager in two years
Relevant system information for customers
Assisted in the process of investigative and administrative duties
EDUCATION
Law Clerk Diploma, Trios College 2017
Internship, Centre for Spanish Speaking Peoples 2016
Complete me internship in immigration and employment
Paralegal Diploma, Trios College 2016
Business and Administration, Seneca College 2006
Completed my OSSD, Vaughan road Academy 2004
References Available Upon Request
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