Darrell N. Duncan, PMP®, ACP, HDI-SCM, SSBB, ITIL® 2011 Foundation, RCA Expert

*** **** **

Slidell, La 70458

985-***-****

ac3d8w@r.postjobfree.com

Summary

** **** ************ **** ********* in systems management. Proven mastery of a wide range of concepts, principles, and practices related to program management, requirements analysis, system development, and personnel administration. Extensive experience for assessing the productivity, effectiveness, and efficiency of program operations, training programs and personnel career growth. This includes implementing systems and processes to organize and prioritize work, adapt resources to changing priorities, measure the effectiveness of efforts, and implement process changes to better align efforts with Federal regulations, mission requirements and organizational goals. Astute ability to utilize attention to detail in achieving successful customer service via oral communication, and problem solving techniques. Communicates clearly (written and oral), effective listener, mentor, and trainer. Effective at technical analysis, work/project scheduling, developing goals, problem solving, task prioritization, setting objectives and strategic planning. Expert at preparing reports and maintaining records of work accomplishments and administrative information, and coordinating the preparation, presentation and communication of work related information to upper management. Published author, Marine Technology Society Journal, November/December 2010, “The IOOS-Industry Relationship: From Strong to Stronger”

Employment History

BTL Tech, Jun 2016-present40 hrs/week; $92,500/annum; Mr. Randall O’Neal, 301 Fisher ST, Keesler Air Force base, MS, 985-***-****; Job location: Keesler Air Force Base, MS.

Quality Test Manager

Facilitates the coordination of Lean Six Sigma Continuous Improvement innovations, testing and evaluation activities between the Wright-Pat AFB-WPAFB Innovation Test & Evaluation Team- IT&E, Test Director at WPAFB, and the Keessler BOMC Base Operational Medicine Clinic).

Design BOMC innovation Lean improvement goals, metrics, and study plans

Coordinate and update BOMC IT&E study plans

Create a realistic BOMC IT&E schedule

Verify required test resources and coordinate resource availability, to include necessary facilities and personnel

Participate in Test Readiness Reviews

Estimate the time and resources required to perform planned tests

Work to obtain BOMC leadership support for resource and schedules of study plans

Document, verify, validate and monitor all procedures for testing per the approved study plan

Verify and validate all procedures for testing per the approved study plan

Organize status meetings, record findings, identify applicable artifacts, and communicates results

Professional Solutions Oct 2015 – Present 40 hrs/week, $60.00per hour, Mr. Tim Brogdon, 1103 Balch Blvd, Ste 146 A, Stennis Space Center, Mississippi 228-***-**** Yes you may contact

Business Development Manager

Responsible for general business development and marketing to Federal and State sectors. Identify opportunities, participate in bid/no bid decisions, identify IT solutions to RFP’s, develop strategies for growth, operations and marketable products.

Information Innovators Inc. Oct 2014 – Oct 2015 40 hrs/wk, $128K/yr,Mr. David Oathout, 400 W. Fry Blvd., Suite 3 Sierra Vista, AZ, Job location- Stennis Space Center 520-***-****

Site Operations Manager, Department of Homeland Security, Citizenship and Immigration Services

Led 65 FTE’s, in the conduct of Service Desk Tier 1.0 and 1.5 support to over 20,000 end users throughout the world including Problem Management, Critical Incident Response and Account Management activities. Authored complex program department management processes/policies which detailed the steps to identify, track, and assist with evaluating, assessing, and recommending solutions to maximize operations. Ensured program management plans, reports and/or reviews were developed in a timely manner. Responsible for hiring, team development, awards and admonishments. Identified, planned, developed, and evaluated training programs and classes for subordinates. Developed lesson plans, tests, training deliverables and conducted classes for personnel. Provided SME analysis and root cause identification of quality trends and developed quality metrics to monitor performance. Resolved all issues.

Allegiance Consulting, Inc. Jan 2014 – Oct 2014 40 hrs/wk, $125K/yr, Mr. Mike Byrd, 2601 Blake St., Ste 400, Denver CO, Job location-Stennis Space Center, 720-***-****

Program Manager, Dept of Interior-United States Geological Survey, Hydrologic Instrumentation Facility

Provided leadership of the contract start-up effort, overall program/project management, planning, budget monitoring, reporting, scheduling, customer interaction, strategic planning, and overall direction and support to the team of 30 FTE’s in a bargaining unit. Developed department planning processes and assessed performance improvement initiatives. Interfaced directly with the customer providing innovation recommendations, strategic planning, and development of team goals and objectives. Led efforts to implement Lean methodology in the conduct of tasks and execution of contract. Resolved complaints from internal/external customers. Ensured program management plans, reports and/or reviews were developed in a timely manner in accordance with schedule.

SAIC Jan 2013 – Dec 2013 40 hrs/wk, $140K/yr, Mr. James Chandler, Job Location-5125 Elmore Dr Ste 6, Memphis, TN, 901-***-****

Deputy Regional Manager- Service Delivery Manager, City of Memphis Tennessee

Provided oversight of 80 FTE’s in the conduct of 24 x 7 x 365 service desk operations including ticket escalation, account management, incident management, and problem management. Developed and maintained complex administrative policies and procedures which detailed steps for department operations and performance assessment. Coordinated administrative matters among various organizations. Provided explanatory and technical information expertise in the strategic planning, execution, and tracking of projects related to accounts management, incident management and problem management including facilitation of Change Control Board. Applied comprehensive knowledge of program operations for identifying security risks and the development of solutions to integrate security solution into the design, development and configuration of networks. Recommended financial programming and budgeting for Information Technology requirements Identified, planned, developed, and evaluated training programs and classes for subordinates. Developed lesson plans, tests, training deliverables and conducted classes for personnel. Applied comprehensive knowledge of program operations to develop program options for changing requirements. Developed quick reference cards, job aides and other documents to assist personnel and customers with use of systems. Responsible for clear and concise oral and written project and program presentations to executive management, steering committee, and customer to influence strategic decisions.

SAIC Apr 2011 – Dec 2012 40 hrs/wk, $130K/yr, Mr Ted Neville, 1710 SAIC Drive

McLean, VA, Job Location-Stennis Space Center, MS, 601-***-****

Mission Execution Support Manager, NOAA-National Data Buoy Center

Worked directly with the NDBC Operational Safety Reliability Quality Assurance Program. Developed plans, proof of concepts, feasibility studies and SOP’s for multiple departments to assess performance. Develop and supervised the execution of organizational quality assurance plans, policies and adherence to quality metrics. Coordinate .administrative matters among various organizations. Provided Quality steering committee SME analysis and root cause identification of quality trends and developed quality metrics to monitor performance. Evaluated technical information and provided advice to subordinates and customer on detailed technical issues associated with new technology implementation. Ensured program management plans, reports and/or reviews were developed in a timely manner and provided oral and written presentations to customer senior management in order to influence adoption of recommendations presented.

SAIC Apr 2006 – Apr 2011 40 hrs/wk $130K/yr, Mr Ted Neville, 1710 SAIC Drive

McLean, VA, Job Location-Stennis Space Center, MS, 601-***-****

Data Systems Department Manager, NOAA-National Data Buoy Center

Served as a principal expert and manager for the organization, performing technical analysis and achieving resolutions to difficult policy and planning problems or issues, managed special studies, and made recommendations on new approaches to delivering services. Directed and consulted with 25+ IT experts (including integration of 5 subcontractors) in the conduct of 24x7x365 service delivery operations and action plans. Responsible for supervising contractors in quality, configuration, and operations of the NDBC systems. Authored complex program management processes/policies which detailed the steps to identify, track, and assist with evaluating, assessing and recommending solutions to specific cyber security threats regarding cyber risk and strategic analysis; incident handling malware/vulnerability analysis; program management; distributed control systems security; cyber incident response; cyber exercise facilitation and management; cyber vulnerability detection and assessment; network and systems engineering; enterprise architecture; and, cyber-related infrastructure inter-dependency analysis.. Coordinated administrative matters among various organizations. Identified, planned, developed, and evaluated training programs and classes for subordinates. Developed lesson plans, tests, training deliverables and conducted classes for personnel. Applied comprehensive knowledge of program operations to develop program options for changing requirements. Developed quick reference cards, job aides and other documents to assist personnel and customers with use of systems. Proposed and managed budgets and recommend procedures for the procurement of resources. Responsible for identification and provided explanatory and technical information for the evaluation of new methods and innovations leading to enhanced customer satisfaction. Ensured program management plans, reports and/or reviews were developed in a timely manner. Developed and coordinated administrative policies, feasibility studies, strategic roadmaps, and procedures in order to adapt operations to meet new technology requirements or in respond to changes in program (bargaining unit), Federal legislation and/or funding requirements.

Tek Systems Feb 2006 – Apr 2006 40 hrs/wk $100K/yr, Mr Lee Cantrell, 3510 North Causeway Blvd.Suite 601 & 603 Metairie, LA, Job location-New Orleans, LA, 504-***-****

Project Manager-Commercial Banking

Responsible for project management of requirements, development, testing and deployment of software systems in support of re-branding of Hibernia Bank to Capital One Bank. Presented project status reports both orally and written to upper management. Status reports included high-risk taskings, mitigation

strategies and resource allocation issues with proposed solutions.

Booz Allen Hamilton Oct 2004 – Nov 2005 40 hrs/wk $85K/yr, 3900 N Causeway Boulevard Suite 1200, Metairie, LA New Orleans, LA 703-***-****

Management Process Lead- Minerals Management Services

Responsible for Requirements, Configuration Management, and Testing processes for a large DOD software development initiative. Supervised and motivated subordinates, federal customers and contractors to complete tasks, improve performance, to act as a coordinated team, and ensure problem resolution. Provided team leadership including team training building activities, motivation techniques and career counseling.

Anteon Corporation Nov 2002 – Oct 2004 40 hrs/wk $65K/yr, Ms Marla Hevelston, 294 Thames Ave, Bay St Louis, MS, 228-***-****

Operations Analyst/ISO MRQ- Navy Meteorology and Oceanography Command

Provided IT systems technical support/training as required to customer. Provided IT technical expertise for new projects including scheduling, feasibility, training, and budgetary requirements. Initiated and sustained customer outreach to pro-actively inform, manage expectations, which successfully produced feedback from customers.

ACS-Government Solutions Group April 1999 – Feb 2002 40 hrs/wk $85K/yr, Mr Clyde McShan, New Orleans, LA, 504-***-****

Program Integration Manager-Department of the Navy

Led team efforts for integration of project life cycle phases on a large-scale DON government software development contract. Assisted government management with the strategic planning, requirements definition/modeling, system integration, risk identification/tracking including IV&V testing support and statusing of the software development project. Monitor budget to ensure cost-effective information technology support, budget adherence and the prevention of fraud, waste, and abuse

ISN Corp (Information System Network) Feb 99 – Apr 99 40 hrs/wk $85K/yr, Atlanta, GA

Design Analyst Manager

Directed and managed all phases of IT service support, Year 2000 testing and readiness for the City of Atlanta, Georgia.

Lockheed Martin Apr 97 – Feb 99 40 hrs/wk Stennis Space Center, MS

Lead Program Planner /ISO 9000 Auditor

Led efforts in the development and implementation of NASA’s Lead Center Rocket Propulsion testing planning automation process including the development of schedules, procedures and documents governing NASA Rocket Propulsion program planning and integrated schedules. Train end users in the use of the technology.

Textron Marine and Land Systems Oct 89 – Apr 97 40 hrs/wk $60K/yr, New Orleans, LA

Project Manager Engineering R/D Development

Managed all aspects of engineering R/D projects and led craft rebuild project(s) for the Navy Service Life Extension Program Contract valued at 30M. Directed work schedules, safety plans, and coordinated activities of 8 sub-contractors. Provided statusing to customer, reviewed modifications to Statement of Work, and performed inventory management. Responsible for (45+) personnel promotions, welfare, morale and all phases of personnel administration.

Himel Auto Parts Feb 87 – Oct 89 40 hrs/wk $45K/yr, Slidell, LA

Manager

Performed duties as the manager for a retail auto parts store, average yearly sales of $350,000. Managed day to day store operations with 6 FTE's. Responsible for all administrative actions including overall plan development, new hires, terminations, work planning, rewards, admonishments, safety and budget adherence.

United States Army, Nov 1976 – Aug 1983

Military Instructor, NCO Academy responsible for training syllabus’, classroom conduct, evaluation, monitoring and feedback. E-6, Honorable Discharge

Education

University of Southwestern Louisiana- Lafayette, Louisiana,

Cum Laude Graduate Fall 1986

Bachelor of Science, Business Administration Major: Economics Minor: Finance

Professional Qualifications

Project Management Professional Certification

Help Desk Institute-Service Center Manager

Certified ITIL® 2011 Foundation ITSM

Certified Six Sigma Black Belt

Certified Kaizen Leadership Professional

ISO 9001:2008, 19011:2002 Lead Auditor Training

ISO 9000 Internal Auditor Training

Root Cause Analysis Expert

Publications

Marine Technology Society Journal, November/December 2010, “The IOOS-Industry Relationship: From Strong to Stronger”

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