Heidi Arp

**** ***** ****** **.

Rio Rancho, New Mexico 87144

Cell VM 505-***-****

Highly Dedicated RN Director

EDUCATION:

Maric College of Medical Careers, San Diego, CA 1997 - 1998

Associate of Science Degree in Nursing

Mesa Community College, San Diego, CA 1993 - 1997

Associate of Arts Degree in Selected Studies

PROFESSIONAL SKILLS/LICENSURES & CERTIFICATIONS:

RN License for New Mexico and California

BLS Certified

IV Certified

EKG Certified

ACLS Certified

PALS Certified

Experienced in all aspects of

• Patient Care Services

• Management

• Service Satisfaction

• Quality Assurance

• Utilization Management

• JCAHO

• Conflict resolution and Staff Supervision

Supervision of Radiology/ ARRT

Supervision of Mammography-FDA, MQSA

• Supervision of Laboratory-COLA/CLIA

• PACU/PREOP

• Out-Patient Surgery

• DOU/Telemetry

• Policy & Procedure Compliance

• QAPI

15+ years of computer operations; Microsoft word, windows, Powerpoint, Excel, HCHB, Micromedex, Misys, Medic systems, Allscripts E-prescribe, EPIC

EMPLOYMENT:

Presbyterian Health Care 12/14-Present

Albuquerque, NM

Manager of Multi Specialty Clinics manager of 5 clinics-Rheumatology, Endocrinology, Neurology, Pulmonology and Pain and Spine. I manage the clinical and clerical staff for all 5 clinics. Oversight of provider templates and schedules and work with the providers to manage their schedules and maintain their needed number of contact hours and wRVUs. I handle the staffing for the clinics and hold monthly staff meetings. I deal with patient complaints and resolution of complaints and problems. Responsibe for hiring and orientation of new staff and yearly performance reviews. I manage and work within our budget for staffing and other clinical cost related items. Making sure clinics are equipped with what is needed to operate within our budget. I work closely with recruiting of providers and onboarding of new providers. I attend provider meetings and work with the DPO and lead providers on agendas. I maintain compliance within each clinic making sure that we are compliant with state, federal and JCAHO guidelines. Writing and instituting polices & procedures as needed. Maintaining and ordering of equipment. Instructing and working with staff and providers to help improve CGCAHPS scores. Managing everything that is needed to run five specialty clinics smoothly on a daily basis.

CareCentrix 11/13-8/14

Hartford, CT

Director of Client Services managing client accounts to ensure service satisfaction and retention of existing contracts. I served as a facilitator for clinical and operations of various health plans. Helped manage Quality Assurance, Utilization Management and Risk Management for clients to ensure retention and satisfaction. Worked as a liaison with different health plans to resolve escalated cases involving quality of care issues, patients complaints, home health care, durable medical equipment and billing/claims. Worked closely with case managers and discharge planners in different hospitals around the United States that we were contracted with to staff their patients for home health care, durable medical equipment and home infusions per heath plan guidelines.

Solamor Hospice/Lifechoice 1/13-10/13

Albuquerque, NM

Director of Clinical Operations overseeing all clinical operations including 40+ plus staff of RN Case Managers, LPNs, Social Workers, HHAs, Medical Records, Intake Coordinator and Chaplains. Worked directly with medical director and administrator in the care of hospice patients in hospitals, facilities and homes. Oversee admissions, discharges, clinical expenses, pre-billing audits, maintaining contracts with vendors, ADRs, policy and procedures, evaluations, disciplinary actions, education, QAPI, hiring, terminations, maintaining and insuring we stay within Medicare/CMS guidelines and regulations. Maintained good relations and communications with facilities. Made sure we meet facility documentation and protocols, assisted with patient care and supervisory visits.

Southwest Medical Associates, Inc. 07/05-01/13

Albuquerque, NM

Director of Clinical Services for a multi-specialty clinic; I overseen 50+ employees that include clinical departments, central supply, radiology and laboratories between two buildings. Responsibilities include: staffing, hiring, terminating, evaluations, maintaining OSHA, FDA, COLA/CLIA and state requirements. Implementing and enforcing policy and procedures, ordering and overseeing ordering of all medications, clinical supplies and equipment. Training of new employees, education, and fulfilling the needs of the physicians. Performing the day to day duties to keep the clinics running smoothly are just a few of the things involved in this position.

HRN Serivces, Inc. 11/04-7/05

Director of Patient Care Services hiring nurses, CNAs, and techs including our staff within the office. Testing of skills and placing nurses and CNAs in positions around Albuquerque and surrounding areas of New Mexico. Recruiting and placement of nurses in around the United States for travel assignments. Monitor compliance of all nursing staff, prepared our company and staff for JCAHO certification, counseling, resolving any incidents or problems with our staff and hospital supervisors within hospitals all over New Mexico, monitor our staff within the hospitals, running the day to day operations of this agency, including marketing and customer relations.

West Mesa Hospital 06/03-11/04

Albuquerque, NM

Hired as Charge Nurse to a brand new PACU, Pre-op. Helped to open a brand new PACU/Pre-op from ground up: Ordering supplies, equipment and setting up both areas. Responsible for all forms, policy and procedures, hiring of employees, scheduling, training, daily management of Pre/op and PACU, and patient care.

Alvarado Hospital, RN 12/99-03/03

San Diego, CA

Worked in 10 bed PACU.

Covers all types of surgeries; T&As, septoplasty, skull base surgeries, reconstructive

neck and face surgeries due to cancer, appys, colectomy, trachs, nephrectomy, carotids, orthos, Gastric, cardioversions, neuro, etc. Surgeries done under general anesthesia. ASA 1-4 and emergencies. Also experienced with IV sedations, Blocks, epidurals, and spinals.

Before Pacu worked in DOU and Telemetry, charge nurse experience within this hospital.

PROFESSIONAL AFFILIATIONS: New Mexico Nurse Association, New Mexico Organization for Nurse Executives, American Nurse Association.

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