Monica Hetrick

***** ********** ******

Cleveland, Ohio 44135

216-***-****

ac3cuu@r.postjobfree.com

SKILLS & QUALIFICATIONS

Experience supervising employees

Proficient in training new employees

Demonstrated ability to multi-task in a fast paced environment

Great verbal and written communication skills

Proficient in Microsoft Word, Excel, Outlook, and PowerPoint

Exceptional organizational skills

Knowledge of HIPAA

Strong problem solving abilities to achieve maximum productivity

Focused team player, ability to work in teams or alone

EDUCATION

Bachelor of Science – Health Service Administration

Bryant & Stratton College, Parma, Ohio December – 2015

RELATED COURSEWORK

Performance Management

Disaster Planning and Management

Long Term Care Management

Health Services Management I

Health Services Management II

Legal Aspects of Health Management

Medical Office System/Electronic Record

Healthcare Reimbursement/Billing Emphasis

EXPERIENCE

Southern Hills Skilled Nursing & Rehab Center

Middleburg Heights, Ohio

Internship Sept – Nov 2015

PAC Assessments

PAS Assessments

Put Folders Together Explaining Health Benefits

Worked on staffing schedule together

Assisted with orientation for new hires

Updated employee files with their information

Helped generate transactions to help payments process

Researched low cost medication for new residents

Serve food to residents in the dining room

Helped take trays of food to residents in their rooms

Taught residents basic computer usage

Franklin Plaza Nursing Home, Cleveland, Ohio Aug 2012 – Current

Dietary Aide

Preparation of food

Responsible for Ensuring Patient Satisfaction

Proactive in helping employees complete tasks

Experience in answering 15 – 20 phone calls and insuring patients are taken care of

J.A.C. Business Communications Inc., Cleveland, Ohio June 1998 – July 2012

Mailer

Responsible for Ensuring Quality Customer and Satisfaction

Experience training employees as well as being proactive in helping employees complete tasks

Efficient in data entering and operating machinery

Experience in answering 20 – 50 phone calls and insuring high quality customer satisfaction

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