Anna Karoline Fialho F Silva

ac3cnt@r.postjobfree.com 208-***-**** – 12218 S Madison View Dr, Riverton, UT 84605

CAREER SUMMARY:

I have a background in linguistics education and a passion for effective healthcare administration. This teaching experience has helped me understand that efficient healthcare administration is absolutely essential in order to facilitate a good experience both for those who need care, and those who provide it. I believe my experience can be a catalyst for improving the growth and vitality both of the organizations I work with, and the individual employees who are part of them. In addition, as an international student I do not need sponsorship because I am currently in a Curricular Practical Training program which allows me to work and study at the same time.

SKILLS SUMMARY

Teaching Microsoft Excel Translation Planning Training Solving

Portuguese Spanish English Management Analysis Microsoft

PROFESSIONAL EXPERIENCE

Brigham Young University, Portuguese Instructor Provo, Utah Aug. 2015 - April 2017

Designed and developed lesson plans to engage students in cultural acclimation; created assessments to evaluate student growth, utilized a wide variety of teaching methods to encourage student’s progression in linguistic abilities and assisted students in developing oral, vocabulary and grammar skills in understanding Lusophone cultures.

Editora LT, Proofreader /Editor Assistant Curitiba, Brazil May 2014 - May 2015

Identified and analyzed grammatical and technical errors in Portuguese, math, agribusiness and design textbooks.

RC-Tradução de Curitiba, Translator Curitiba, Brazil May 2014 - May 2015

Translated Brazilian governmental documents and reviewed translations about engineering manuals, construction company and healthcare/medical contracts.

The Church of Jesus Christ of Latter-Day Saints, Volunteer Salt Lake City, Utah May 2012 - Oct 2013

Built interpersonal skill building; received outbound/inbound calls; conflict resolution; time management; planning;

peer training; peer and public groups teaching; group motivation; project management; public speaking, office management, translation/interpretation, ambassadorial outreach and computer proficiency with Microsoft Office programs.

Doutor Malafaia Gastroenterology, Medical Receptionist Curitiba, Brazil Jul 2014 - Jul 2015

Whole Health Medical, Medical Receptionist West Jordan, Utah Sep 2017- Present

Greeted and registered patient; processed patient registration and insurance information; upfront collection of co-payments, deductibles and existing balances; deciphered complex insurances and obtained on-line authorizations and verifications; firmed understanding of workman’s comp benefits and ability to respond to adjuster and nurse case manager requests regarding work status and follow up appointments; answered and screened incoming phone calls, took and give messages in a timely manner; scheduled all follow-up appointments at patient check-out, when patients call in and as requested, assisted patients in understanding how to complete forms, verified accuracy of patient form completion and distribute forms as required, reviewed patient schedules and conduct chart preparation for the next day and handled patient complaints and other sensitive matters.

Words /Wizard English School /Maple Bear, English Teacher Curitiba, Brazil Feb. 2008 – Mar 2014

Planned and prepared lessons in order to help students to succeed in class

Addressed cultural aspects that students could relate to in their native language

Strengthened student’s language background

EDUCATION/CERTIFICATES

Stevens-Henager College, Masters Degree: Healthcare Administration Utah- June 2017 - Present

Brigham Young University, Graduate Studies in Portuguese Linguistics Utah – Aug. 2015 - April 2017

Pontifícia Universidade Católica do Paraná, Bachelor Degree: Portuguese-English Brazil- Feb 2007- March 2011

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