RONALD BARTHELUS

Morrisville, NC 919-***-**** ac3cn4@r.postjobfree.com

SKILLS

- Windows 7/XP/8/10 - Analytical and critical thinker

- Install and configure Windows OS - Fast learner

- Microsoft: Office Suite, IE, Exchange - Multi-tasking

Mail connectivity with Outlook - Instruct staff and clients through a series

- HTML, HTTP and IP of actions to set up systems or resolve

- TCIP/IP and WAN issues

- Support the roll-out of new applications -Monitor and maintain computer systems

PROFESSIONAL EXPERIENCE

Technical Support Agent July 2017 – Aug 2017

Neo Nova Technology Services Raleigh, NC

Answered an average of 35+ calls per day addressing customer inquiries, solving problems and providing new product information.

Knowledge of broadband connectivity issues, broadband authentication services, wireless networking, security software (Zone Alarm), desktop backup software (Keep It), ISP web portal, user password resets, spam quarantine settings (Google Apps, Postini, Red Condor, etc), Nova Support, Nova Subscriber, Zen Desk, My Support, Backupify, C-Panel (web hosting).

Demonstrate the use questioning and listening skills that support effective telephone communication.

Effective approach to handle special telephone tasks such as call transfers, taking messages, call backs holds, interruptions, and unintentional disconnects.

Field Technician July 2016 – October 2016

Time Warner Cable Services Morrisville, NC

Service, install, and disconnect residential video, data and voice services.

Analyze, maintain and repair residential coaxial drop system, phone wiring data network equipment and service.

Perform personal computer software configurations.

Utilize software, and command line (i.e., ping tools) to analyze network connectivity.

Use signal level meter and various test equipment to perform essential duties.

Communicate routine-demand plant maintenance and demand construction referrals.

Perform mathematical calculations to meet Time Warner Cable's signal level standards at customer premise.

IT Support Specialist Sept 2015 – July 2017

Umbrella Technology Services New York, NY

Involved in maintaining and troubleshooting client LAN/WAN connectivity issues (basic TCP/IP networking troubleshooting, internal and external DNS troubleshooting).

Involved in troubleshooting Exchange mail flow issues, client access issues (Outlook, OWA, and other email clients), PDA and ActiveSync connectivity issues, and mailbox storage.

Provide firewall administration and support (NAT Rules, Security Rules, routing rules).

Monitor client IT systems for proper operation and working conditions.

Provide guidance, assistance, coordination and follow up for client questions, problems or malfunctions of all systems applications, hardware and software.

Responsible for the installation, configuration, security and maintenance of data-center racks, cables, servers and operating systems.

Windows Server Hardware design and configuration.

Manage regular backup, storage, and retrieval functions of critical data.

Operations Coordinator Feb 2013 – May 2015

Advanced Digi Optics Telecom Newark, NJ

Work closely with the Network Communications Center (NCC), Customer Service, and the local Market Managers to promptly identify and use all resources to resolve any service problems.

Coordinate with engineers to oversee activities including current and special projects, potential site projects and their fiscal obligations.

Prepare accurate cost analysis of all projects forecasting accurate project completion dates as well as providing status reports, project reports, and any other periodic review materials, as required.

Plan and forecast activities within the Infrastructure and Operations teams as indicated by strategic and departmental projects, initiatives, and general direction.

Coordinate the acquisition, deployment, and refresh of core infrastructure and computing systems to meet the business needs.

Front Line Sales Representative July 2010 – Nov 2010

Wyndham Vacation Ownership Atlantic City, NJ

Provide prospective owners Property and Model tour specific to their sales distribution site.

Explain the features, advantages and benefits of the properties and products.

Generate revenues of $208,000 in 3 months using intense rapport building and benefits-based sales techniques.

Participate in formal training sessions offered by the management team.

Assist in the development and mentoring of other Sales/Membership Executives as requested.

Respond to owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.

Operations Manager Mar 2008 – May 2010

Precise Cleaning Solutions Sicklerville, NJ

Responsible for the complete facilitation of commercial cleaning services.

Acquired, and maintain 16 accounts and over $13,000 in monthly business for Van Guard Cleaning Systems.

Recruit administrative staff and cleaning personnel for interviewing and qualifying potential candidates for open positions.

Perform evaluations and inspections of account facilities.

Ensure compliance with all OSHA safety regulations and chemical handling procedures.

Organize meetings with franchise business owners and conducting educational workshops.

CERTIFICATIONS

- Comp TIA A+ - MTA Networking Fundamentals

- Comp TIA Server+ - MTA Windows Mobility

- MTA Windows Operating System Fundamental

EDUCATION

IT CERTIFIED PROFESSIONAL MY COMPUTER CAREER DECEMBER, 2017

Raleigh, NC

Major: Information Technology Systems Administrator

BACHELOR OF SCIENCE STRAYER UNIVERSITY DECEMBER, 2018

Cherry Hill, NJ

Major: Management

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