Malcolm D. Harris

**** ****** ******* **

Fort Worth, Tx 76134

817-***-****

ac3cmk@r.postjobfree.com

Highlights of Qualification

-Proven success in implementing productivity-enhancement systems

-Excellent management skills and experience

Education

Bachelor of Arts-Accounting-Upper Iowa University-May 1995

Professional Experience

Green Tree Servicing/Ditech

March 2013-Nov 2017

Mortgage Servicing

Work to reduce mortgage delinquency without sacrificing customer service standards or causing unwarranted repossessions.

Persuading delinquent customers to become current while using professionalism and tact.

Achieve numeric standards for servicing delinquent accounts without sacrificing quality of service.

Global Acceptance Credit Company Jan 2006-Oct 2012

Collection Supervisor

Supervise a staff over 12 team members and 1 team lead. Train and coordinate and include preparing work schedules, assigning work and overseeing performance. Also, manage the preformance by provding feedback from side by side coaching and monitoring calls to help improve the overall collection effort and making sure in compliance with the federal and state laws, and administer the performance evaluations. Appropriately address human resource, such as attendance and interpersonal conflicts in the workplace.

Risk Management Alternative/NCO Oct. 2004- Dec 2005

Collector / Accounts Receivable

Collection of third party accounts for SBC commercial and Capital One credit card. We accept check by phones, credit card, express mail, mail and western union quick collect.

Collection Company of America Jan 2003-Oct 2004

Collector/Account Receivable

Collect on third party accounts for Southwestern Bell and CapitalOne Credit cards. We accept check by phones, credit cards, express mail, western union quick collect, and walk in payments.

Procollect, Inc Aug 2000-Nov 2002

Collector/Accounts Receivable

Collect on third party accounts for clients such as apartments, auto loans, cell phones, pagers, medical, checks, etc., We accept check by phones and make judgement decisions on reducing balance on accounts.

Menard’s Lombard, Il April 2000-Aug 2000

1st Assistant Office Manager

Supervised day-to-day store accounting including A/R, A/P, and beginning and ending inventory.

Menard’s Crystal Lake, Il April 1998-April 2000

Office Manager

Supervised over forty front office team members and contribute to the overall efficiency, accuracy, and production of the store staff duties. Maintenance and preparation of various store journal, ledgers, and reports, controls, and accountability of cash received and processing of sales invoices through the cash register. Also handles store accounting in the aspects of A/P and A/R, payroll, and inventory of merchandise for resale and supplied and equipment.

Menard’s Gurnee, Il April 1996- April 1998

1st Assistant/2nd Assistant/Manager Trainee

Supervision day-to-day store accounting including A/R, A/P and beginning and ending inventory.

Achievements March ’13- Nov’ 17

Employee of the Months, Team Player of the Month and Year, Perfect Attendance, and Team of the Months

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